HappySignals Ltd

Our new Global IT Experience Benchmark Report is OUT NOW! Discover the most recent IT experience benchmarks across industries, company sizes, and internal vs. outsourced service desks. #EX #ITXM #ITSM #ServiceDesk #ITSupport Get your copy: https://bit.ly/3UfypgH

Need help crafting your business case for the introduction of Experience Management & XLAs? Get independent help from Barclay Rae on how to build your business case (& strategy) for Experience Management & XLAs in this video 👉 https://hubs.ly/Q02VFsMs0 #ITXM #XLA #ITSM #ServiceDesk

When you catch up with great friends and they wear pink 💗 Juha-Pekka Lehtonen had an awesome time catching up with one of our favorite humans this week. Who doesn't love Roy Atkinson?!

We’re thrilled to welcome Andrew Wilson to our board! Andrew brings deep expertise in building partner sales channels and navigating the U.S. market. Our co-founders, Sami Kallio, and Pasi Nikkanen, share their enthusiasm for driving new growth opportunities and partnerships. Andrew, welcome aboard! We’re looking forward to this new chapter and are excited about the perspectives and experience you’ll bring to HappySignals. #NewBoardMember #Growth #Partnerships #HappySignals

📢 October ITXM Insights is Here! This month, we’re diving into the shift from IT support to a people-centric approach and exploring its powerful impact on business success, featuring exclusive insights from industry leaders. In this issue, discover: 🌐 What IT Service Quality Means in 2025 and Beyond 💡 Top Tips for Successfully Introducing and Adopting ITXM 🤝 Why IT Support is Really People Support 🪞 ITXM: See Your Image, Not Your Reflection Plus, check out the exciting live events we’ll be attending—we’d love to connect with you in person and discuss what’s shaping IT experiences today! #ITXM #ITServiceManagement #ServiceExcellence

Happy Diwali from all of us at HappySignals! ✨ As we celebrate the festival of lights, we wish you and your loved ones a season filled with warmth, joy, and fresh beginnings. May Diwali bring you prosperity, happiness, and success in all your endeavors. #HappyDiwali #FestivalOfLights

We share a lot of content on our blog, but if it's too time-consuming to read all of it, why don't you listen to Sakari Kyrö's summary on the latest ones? There is an underlying theme, can you spot what that is? Oh, and links to the blog themselves are in the first comment, as usual... #xla #experiencemanagement #itxm #itil #humancentric #itsupport

✨New Blog ✨ How does your IT organization assess IT service quality? Through service level targets? It isn't sufficient, says Stephen Mann, and here he explains why 👇 https://hubs.ly/Q02VFcWh0 #ITXM #ITSM #SLA #XLA #ServiceDesk

Earlier this month we celebrated 10 years of HappySignals in STYLE 💗 Celebrations with a weekend in Nice 🇫🇷, filled with unforgettable moments - exploring museums, hiking stunning trails, biking along the coast, and even hitting the golf course ⛳ It was amazing to have everyone together from our teams in Finland, America, India, UK, France, and Germany to celebrate this special milestone. 🌎 Here's to another decade of fun, happiness, ITXM-goodness, and all things PINK 😍

The latest episode of our IT Experience Podcast is now available to stream🎵 Stephen Mann joins Sakari Kyrö to discuss the impact of generative AI on IT service management, including insights into successful AI strategies, common pitfalls to avoid, and the importance of thinking beyond the technology itself. Listen here 👉 https://bit.ly/4eXgvHi #AI #GenAI #ITXM #ITSM #ServiceDesk #CIO