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Customer Support
Call (800) 390-7459
For password resets or critical issues that require rapid response and action
Visit our Community Portal
For non-critical issues or requests
Standard Support Hours
Monday to Friday
6 a.m. – 6 p.m. CT
Critical Support Hours
Monday to Friday
6 p.m. – 10 p.m. CT
Saturday, Sunday and holidays
6 a.m. – 6 p.m. CT
These hours are applicable to clients located in the continental United States. If you are located outside the continental United States, please consult your maintenance or other support agreement with FinThrive.
Visit our Partner Support Portal
Protected Information
Through our affiliates, FinThrive resells certain regulated data to our customers who have permitted uses and/or permissible purposes to obtain the data under applicable laws.
For inquiries related to resale of consumer credit data under FCRA:
Equation Consulting, LLC
Email: equation@finthrive.com
Phone: (855) 828-3147
Address: 7950 Legacy Drive, Suite 900, Plano, TX 75024
For inquiries related to resale of financial information under GLBA or other regulations:
TSG HoldCo LLC
Email: tsg@finthrive.com
Phone: (855) 828-3148
Address: 7950 Legacy Drive, Suite 900, Plano, TX 75024
For inquiries related to FinThrive’s privacy practices or to exercise your privacy rights under applicable state laws, please visit our Privacy Resources.