Voici comment vous pouvez améliorer la communication en tant que directeur des ventes grâce à l’intelligence émotionnelle.

Improving communication with emotional intelligence as a sales manager is a game-changer. One unique method we used was role-playing scenarios where team members switch roles. This helps them see different perspectives and build empathy. We also held monthly 'open forum' sessions where everyone could share their concerns and ideas without judgment. These practices improved our communication and created a stronger, more connected team. Emotional intelligence is more than a skill; it's a bridge to better relationships and success.

To enhance communication as a sales manager in the blockchain industry through emotional intelligence, one should follow these. Understand EQ basics to recognize and manage emotions. Practice active listening to fully engage with your team and clients. Deliver feedback with nuance to encourage improvement without discouragement. Resolve conflicts by addressing issues empathetically and fostering a collaborative environment. Use motivation techniques tailored to individual team members. Based on my experience, these approaches will improve team dynamics and drive success.

Emotional intelligence is defined as, "the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically." The key word in that definition is empathy which is defined as, "the ability to understand and share the feelings of another." "Empathy is the ability to demonstrate that 'you care'."

Trabalhar a Inteligência Emocional é não permitir que a pessoa seja tomada pela emoção, pois quando isso acontece o "Cérebro Reptiliano" assume o comando e suas atitudes são basicamente instintivas e não mais racionais. Basicamente seria como estar tratando com uma pessoa bêbada.

•Adapt to Individual Needs:Understand that each team member may respond differently to various communication styles.Some might prefer direct,concise instructions,while others may need more context or a gentler approach. •Stay Positive Under Pressure:Modeling resilience and optimism,you encourage your team to stay focused and motivated. •Practice Patience:Sales can be stressful,and emotions can run high.Practicing patience,especially when things aren’t going as planned,helps in maintaining clear and productive communication. •Address Issues Early:If you notice signs of frustration or disengagement,address them before they escalate.Early intervention shows that you are in tune with your team’s emotional state and care about their well-being.

B.E. R.E.A.L. - Back up, Emotions, Recognize, Empathize, Appreciate, Listen. Back up for a second. Don't react. Take a second. Emotions - Check the facial expressions of the person in front of you. Are they leaned in? Are their thoughts elsewhere? Are you being emotional? Recognize WHERE you are, WHO you are speaking to, WHAT they are saying, and HOW they are expressing it. Empathize with the person. Remember - Are you demonstrating to them that you care? Don't fake it. Appreciate who you are engaging with. Appreciate everything, Expect Nothing. Listen to what is being said. No, really listen. Their tone, their body language, and their expression when speaking often tell so much more than the words that are actually being spoken.

Esteja completamente presente, não fique pensando em sua retórica ou em que irá fazer. Procure compreender não apenas o que a pessoa está falando e sim o que ela está querendo dizer. Parte da escuta também é analisar a linguagem não verbal.

As ideias devem ser discutidas. Quando existe um objetivo claro para o time é importante manter ele atualizado quando ao cumprimento deste objetivo e o quanto estamos no caminho para alcança-lo.

On one occasion, I faced a conflict within our sales team. Two senior members were at odds over resource allocation for different international markets, creating a stalemate. I organized a mediation session where both could present their data and perspectives. We then analyzed market metrics like growth rates and profit margins. It became clear that one market had higher immediate potential, while the other held long-term value. I proposed prioritizing the high-potential market first, with a commitment to support the strategic market later. This data-driven approach resolved the conflict, rebuilt trust, and aligned the team towards our international expansion goals. Conflict resolution is the cornerstone for achieving sales success.

Conflitos são bons! Quando duas ou mais pessoas pensam igual uma é dispensável. Conflitos devem ser gerenciados, sempre avaliando as perspectivas e como elas nos aproximam do objetivo do time.

A importancia da comunicação e da inteligencia emocional dentro de um time de vendas é absurda. Quanto mais as pessoas entendem os sentimentos deslas mesmas e das outras pessoas, antes de comunicar algo, a chance de termos conflitos escalando é menor. Quando todos estãp cientes dos proprios estados e como lidar com os estados dos outros, seja do time ou do cliente, as coisas fluem de uma maneira melhor, mais empática e mais humana. Papel de lider em ser o primeiro a dar o exemplo - respeitando os estados emocionais do time antes de comunicar e cobrar, e falando sobre as proprioas emoções com o time.

Com meus times sempre procuro trabalhar em 3 frentes. 1 - Entrega do resultado. 2 - Agregar valor a operação. 3 - Desenvolvimento das pessoas. Estabelecendo metas claras e feedbacks mensais. Também temos um momento onde todos expressam suas ideias, com um Scrum Semanal sobre o atingimento do resultado e um momento onde escolhemos um livro para estudar e discutir.

A sales manager can significantly improve communication by tapping into their emotional intelligence. This means being aware of their own feelings and how they impact others, as well as understanding and responding to the emotions of their team and customers. By actively listening, empathizing with challenges, and providing constructive feedback, they can create a supportive environment where communication flows freely. This leads to stronger relationships, increased trust, and ultimately, better sales performance. #ahmedalaali11

In general, the sales discipline is not fully taking advantage of the insights provided by behavioral economics. Considerable research exists that explains how people make decisions and how this knowledge can be used to improve communication between buyers and sellers. By using and integrating principles from behavioral economics, sales professionals can get a deeper understanding of customer behaviors and decision-making processes. This understanding can lead to more effective sales strategies, improved customer interactions, and ultimately, better sales outcomes.