Comment pouvez-vous intégrer les commentaires des parties prenantes dans votre stratégie d’entreprise grâce à l’écoute active ?

Active listening to stakeholders is imperative in my world, because they are the only reason my team exists - if we don't listen to the needs and requirements of the customer, we will miss delivering the product that's really needed I see my team and my role as being facilitators - we have no specific business needs ourselves, but if we listen actively and work closely with the business, we can help them with the skills and knowledge we have in our world, to help them in their world.

By actively soliciting input through various channels, analyzing patterns, and prioritizing actions aligned with stakeholders' needs and concerns. Moreover by communicate transparently about decisions made and implement changes accordingly.

Active listening is the single most important skill one can learn to ensure clear understanding across any organisation as well as with stakeholders. This is exponentially more important in international businesses where cultural knowledge is key to getting engagement and positive outcomes. It all starts from understanding what your counterparty wants

You are always going to build a more trusted relationship when you give genuine attention, show real empathy, have an honest interest, avoid interruptions, and follow up on your commitments. #real #genuine #deliver

Active listening is essential in integrating stakeholder feedback into business strategies. It enhances understanding of stakeholders' needs, builds trust, identifies opportunities, and improves decision-making. This approach aids in conflict resolution, boosts the company's reputation, and increases adaptability. By actively listening, businesses can align their strategies with stakeholders' expectations, fostering long-term cooperation and enabling effective pivots for resilience and growth. Active listening ensures strategies are informed, balanced, and responsive to market changes, laying the foundation for sustained success.

Active listening itself a very effective way to identify needs of our audience, which could be our teams, managers or stakeholders. Listening actively to our stakeholders provides insights on their expectations and priorities. Priorities of our stakeholders is a primary input to the strategy we draw. It is extremely impressive to be engaged with our stakeholders intellectually and through physical action of affirmations like quick responses, acknowledgements and also questions for better understanding.

Identify Key Stakeholders-Determine who your stakeholders are, including customers, employees, investors, suppliers, and community members. Create Opportunities for Feedback-Establish channels for stakeholders to provide feedback Listen Actively-When stakeholders provide feedback, listen attentively without interrupting. Show empathy Analyze Feedback-Collect & analyze the feedback received from stakeholders. Prioritize Feedback-Determine which feedback is most relevant and Incorporating stakeholders' feedback into your business strategy through active listening involves several key steps:

Active listening to stakeholders involves fostering a dynamic organizational culture centered on open communication. - Leaders should engage in attentive, empathetic listening, seeking to understand perspectives fully. - Encouraging dialogue and feedback channels enables continuous exchange of ideas. - Valuing diverse viewpoints cultivates an environment where stakeholders feel heard, fostering trust and collaboration essential for organizational success and adaptability.

Something I have learned over the years is to recognize people's natural inclinations and tendencies. Driven by the natural strengths of their personality, people will show up with a desire to help without realizing whether or not what they are bringing to the conversation is actually helpful. Active listening means I will take the time to hear them, acknowledge what they are offering, respect them for contributing, and share the value of what they brought to the table. If that is of little value, it's important to not belittle or demean them. Equally important, however, is to not over-inflate it's worth, either. Being honest in acknowledging their contribution is an important part of active listening, too.

First of all it is important to identify stakeholders in most cases they are customers . Keep them occupied by providing them with timely updates. Arrange conference calls and send them emails to know their requirements. Send minutes based on those interactions with stakeholders. Prioritize action based on the feedback from stakeholders. Make yourself available so they can know you are there to address their issues . Auto responders on emails are important make sure whom to reach in case person in-charge is not available.

To integrate stakeholder feedback into your business strategy effectively, start by collecting feedback through various channels such as surveys and interviews. Analyze the feedback to identify key themes and prioritize actionable insights. Develop strategies and initiatives based on this feedback, ensuring alignment with business objectives. Communicate changes transparently to stakeholders and continuously monitor their impact. Iterate and refine your approach over time to ensure ongoing alignment with stakeholder expectations and drive business success.

Incorporating stakeholders' feedback into your business involves few below steps: Collect Feedback Analyze Feedback Prioritize Feedback Develop Action Plans Communicate Changes Implement Changes Monitor Impact Iterate and Improve By incorporating stakeholders' feedback into your business processes, you can foster stronger relationships, enhance customer satisfaction, drive innovation, and ultimately achieve long-term success.

En el diagnóstico con una propuesta integrada a un plan de acción que le permita identificar que el planteamiento surge de una buena escucha activa.

Document feedback: Record stakeholder input systematically to ensure nothing is overlooked. Analyze feedback: Identify common themes, concerns, and suggestions from stakeholders to inform strategic decision-making. Prioritize feedback: Determine which feedback aligns with your business goals and objectives and focus on addressing those areas first. Develop action plans: Create strategies and initiatives based on stakeholder feedback to improve products, services, or processes. Communicate changes: Keep stakeholders informed about how their feedback has been incorporated into the business strategy and the resulting outcomes.

Active listening is a crucial process for incorporating stakeholders' feedback into a business strategy, by identifying key stakeholders, creating opportunities and documentating feedback, actively listening to their input, empathizing with their perspectives, prioritizing actionable insights, & communicating findings transparently. The insights gained from the feedback can be used to refine the business strategy, adjusting goals, initiatives, policies, processes, products, or services to meet stakeholder expectations. Continuous improvement is essential, as the strategy should be regularly reviewed, updated based on evolving stakeholder needs and market dynamics. This approach enhances stakeholder engagement, trust, and satisfaction.

By providing a forum, in which feedback can be provided by stakeholders is a critical step. This forum needs to be provide them with reassurance that they will not be ridiculed and that you’ve sought feedback on a specific area so that you can gather concise & contextualised feedback to turn into future development. Having and showing humility when it comes to feedback is a way in which to build confidence with partners whilst you may have expertise and experience in that area, you do not have all the answers! In order to grow & develop, you need to seek their feedback, work collaboratively and turn it into something tangible.

While developing a business steategy, it is important to be open to receive necessary feedback. One way to do this is to ensure that all feedback received is documented without ridiculing the idea submitted or the person submitting. Thank and reward all stakeholders who provide the feedback. The reward could come in form of public acknowledgement of contributions or other stakes as determined by the organization. Another way to enable you overcome barriers to contribution by stakeholders is to provide opportunities for feedback to be submitted in writing for shy stakeholders who do not wish to speak at meetings.While doing this, it is important to respect the privacy of the contributors who choose to remain anonymous so as to build trust.

Controlar el ego, la rutina, evitar caer en el piloto automático donde mis propuestas son estándar para todos los clientes, manifestar un interés genuino por solucionar y aportar.

Address internal biases: Recognize and challenge personal biases that may hinder your ability to listen objectively. Cultivate a culture of open communication: Encourage stakeholders to express their opinions freely and provide feedback channels that are accessible and inclusive. Allocate sufficient time and resources: Ensure that stakeholders have ample opportunities to provide feedback and that there are resources available to analyze and act upon it. Seek feedback proactively: Don't wait for stakeholders to come to you; actively solicit their input through surveys, focus groups, or one-on-one meetings..

Have periodical meetings with stakeholders over a coffee and keep the conversation level at ground. Once the stakeholder is satisfied that you are open to suggestions, feedback and constructive criticism, you are on the go to strategize for next level.

Active listening demonstrates you care about the individual. Many great business relationships are built on having the space to vent, when we really listen you can begin to understand if the issue is a top priority for the organization or does this individual need an ear to listen as they vent. Many times as leaders we need to share our thoughts out loud in order for us to strategize next steps. When we have a good listener we are able to sort through our thoughts and ideas much better. As a good listener we need to paraphrase and empathize, that is how we build strong work relationships. Who is in your corner to listen?

- To overcome challenges and barriers to active listening and stakeholder feedback, organizations can foster an open communication culture that encourages dialogue and transparency. - Leadership initiatives, such as setting clear expectations and modeling active listening behaviors, are crucial. - Additionally, implementing skill development programs can equip employees with the necessary tools to overcome communication biases and perceptions, ultimately enhancing engagement and collaboration across the organization.

You can develop and improve your active listening and stakeholder feedback skills in many diverse ways directly or indirectly. Ask them as frequently as possible, try to observe their actions and gestures on matters. Make every effort to improve your feedback skills by self evaluation. Send seemingly unrelated communication signs, observe reactions and revise your strategy. Pick and use opinions of peers, competitors and market conditions to evaluate your progress. Networking, team building will be of assistance in search of opportunities and pitfall avoidance. Try to be coached and mentored by them. Don't forget that feedback skills improvement can be a continous process that can reward you heavily towards the needed success.

Practice mindfulness: Be present in conversations and actively engage with stakeholders without allowing distractions to interfere. Seek feedback on your listening skills: Solicit input from colleagues, mentors, or coaches to identify areas for improvement. Attend training workshops or seminars: Participate in courses or programs focused on communication and interpersonal skills to enhance your active listening abilities. Utilize technology: Explore tools and software that facilitate feedback collection and analysis, making it easier to incorporate stakeholder input into your business strategy. Reflect on experiences: Regularly reflect on your interactions with stakeholders and consider what went well and what could be improved.

It is important to make an impression that you are listening to their requirements actively. Arrange daily conference calls at the start and once things get streamlined, schedule those every week and on a monthly basis. Don't forget to share minutes of online interactions.

It's very fine line between Noises and real feedbacks, pick up and filter constructive feedbacks will help us to see another angle of the picture which will make things more perfect and better in results.

Our active stakeholders are the numerous employees who through their specific roles own a part of our business. When collecting feedback, our aim is not to overhaul the system but to incorporate ideas that enhance its performance. There are three avenues for gathering employee feedback: recurring surveys such as NPS, town hall meetings, and one-on-ones and team meetings, each offering a suitable platform. However, it's crucial to maintain transparency in expectations for implementation and prioritize thorough follow-up.

Incorporate stakeholder feedback into your business strategy by actively engaging with them, listening attentively, seeking clarification, analyzing feedback for common themes, integrating feedback into plans, communicating changes, and evaluating impact continuously.

Consider insights from informal feedback from stakeholders to define the business strategy. Social media listening is more powerful than formal surveys from customer or employees.

Tenemos dos oídos y una boca. Para lograr conexión con tu cliente debes de escuchar lo doble de lo que hablas. Siempre recuerda esto.