Comment géreriez-vous les problèmes de performance avec un membre de longue date de l’équipe de vente ?

Navigating performance issues with a long-standing sales team member in the blockchain industry requires a direct yet supportive approach. Engage directly to discuss the concerns and understand their perspective. Set clear, achievable objectives to guide improvement. Offer support through training or resources tailored to their needs. Monitor progress regularly and provide constructive feedback. This balanced approach, based on my experience, helps in addressing performance issues while maintaining respect and motivation within the team.

Analyze data, have a frank talk, set clear goals, provide support, and monitor progress. If no improvement, consider role changes. Balance respect with team performance needs. Be direct and results-focused.

A surface-level approach won't uncover the real issue. A candid conversation allows for open communication where the salesperson feels comfortable sharing what's affecting their performance. It could be personal issues, lack of motivation, difficulty with new strategies, or even knowledge gaps. Without open communication, you're just guessing at the problem, making it difficult to find an effective solution.

I'd sack them on the spot! Just joking. If they are long standing members of your sales team it's likley that they have performed well historically so you need to find out why things are slipping. there can be many reasons. If you help someone through tough times they will likely bounce back and come back fighting. If they have always been a problem then you have to question if the problem can be fixed and why you are carrying them.

Uma das possibilidades é a dificuldade do vendedor entender e assimilar a estratégia da empresa no momento. Então para melhorar o desempenho do vendedor um dos primeiros passos é treinar para executar a nova estratégia.

Mostrar para o vendedor seu valor é suas conquistas irá ajudar no processo de recuperação, quando o profissional observa suas conquistas sua autoconfiança aumenta.

It is important to not take a back seat here. You have to engage directly. We do this by scheduling time, asking questions and being open to their opinion. Ultimately the goal is to get them back on track. But before you can do that you want to be sure that is the best course of action.

Tackle the issue head-on. Sit down with the team member and have an honest, no-BS conversation. Address the performance drop clearly, but listen to their side too. Maybe there's something going on you don't know about. Be specific about what needs to improve and by when. Offer support, but make it clear that change is necessary. Follow up regularly to check progress and adjust as needed. Direct engagement shows respect and gives them a fair shot at turning things around.

Ultimately, it's important to approach performance issues with empathy and a focus on supporting the sales team member to improve, while also being prepared to take further action if necessary. Have an open conversation: Schedule a private meeting with the sales team member to discuss their performance. Approach the conversation with empathy and understanding, and give them the opportunity to share their perspective on the issues they are facing.

Une fois que vous avez identifié les causes potentielles de la baisse de performance, il est crucial de mettre en place un plan d’action ciblé pour remédier à la situation. Voici quelques étapes à suivre : Discussion Ouverte. Élaboration d’un Plan d’Amélioration .Formation et Développement. Suivi Régulier. Soutien et Motivation

We need to set some real goals here. Sit down with them and hammer out exactly what needs to improve. Sales numbers? New clients? Whatever it is, put some hard targets on paper. Make 'em tough but doable. Maybe it's "Bump up sales by 15% this quarter" or "Land 5 new accounts in two months." Get them to agree, then use these goals to track how they're doing. It gives them a clear target to aim for and lets you both know if things are actually getting better.

To handle performance issues with a long-standing sales team member, start by setting clear goals. Talk openly about where they need to improve and agree on specific, measurable targets. Make a detailed action plan with deadlines and regular check-ins to track progress. Offer support and resources, like extra training or mentoring, to help them hit these goals. By focusing on clear, reachable objectives and keeping communication open, you can tackle performance problems while respecting their experience and contributions to the team.

1. Objectifs SMART : o Spécifiques : Les objectifs doivent être précis et bien définis. Par exemple, augmenter les ventes de 10% dans les trois prochains mois. o Mesurables : Assurez-vous que les objectifs peuvent être quantifiés pour suivre les progrès. o Atteignables : Les objectifs doivent être réalistes et réalisables, en tenant compte des capacités et des ressources du vendeur. o Pertinents : Les objectifs doivent être alignés avec les priorités de l’entreprise et les responsabilités du vendeur. o Temporels : Fixez des délais clairs pour atteindre chaque objectif.

Ask what they need. Provide tools and training. Set clear expectations. Check in regularly. Support them, but don't coddle. They need to step up, you need to back them up.

Stay on top of their progress. Regular check-ins, not just quarterly reviews. Look at the numbers and talk about what's working or not. Be upfront - praise improvements, address setbacks quickly. Adjust the plan if needed. It's about catching issues early and staying focused on the turnaround. Keep it accountable, not micromanaged.