Les retards de production suscitent l’inquiétude des clients. Comment pouvez-vous les rassurer et garder le projet sur les rails ?

To reassure clients and keep the project on track despite production delays, consider the following steps- 1.- Transparent Communication 2.- Revised Timeline 3.- Action Plan 4.- Prioritization: If possible, prioritize critical components or deliverables to ensure the most important parts of the project remain on schedule. 5.- compansation & Client Involvement 6.- Regular Check-Ins By maintaining open communication and demonstrating a proactive approach, you can help reassure clients and work together to navigate the delay effectively.

Quando os problemas de produção levam a atrasos, manter a confiança do cliente é fundamental. Veja como tranquilizá-los enquanto mantém o projeto nos trilhos: - Comunique-se prontamente e de forma transparente sobre o atraso, fornecendo o máximo de detalhes possível. - Apresente um plano de ação claro sobre como o atraso será abordado e as medidas que estão sendo tomadas. - Oferecer alternativas ou compensações, se aplicável, para mitigar qualquer inconveniente causado. Como você lida com as preocupações dos clientes ao enfrentar atrasos inesperados? Compartilhe suas estratégias

To reassure clients facing concerns due to production delays and keep the project on track, consider implementing the following strategies: 1. Communicate Transparently • Acknowledge the Delay: Start by openly acknowledging the production delays. Transparency builds trust and shows clients that you are taking the situation seriously • Provide Regular Updates: Keep clients informed about the status of their orders. Even if there is no new information, regular communication reassures them that you are actively managing the situation 2. Set Realistic Expectations • Revised Timelines: Offer a new, realistic estimated delivery date based on current production capabilities. Ensure that this timeline is achievable to avoid further disappointments

I started my career as a field expeditor and what helped the most were the face to face visits. I walked the process, learned where the risks and potential failures were and how much time was left. It was extremely helpful on our end for planning and scheduling. Additionally, we would send engineering or our technical experts when necessary on new or complex designs. We also offered some of our partnered outside suppliers when we could.

Know which customer respective role (QA, plant mgr, engineering ect) needs to understand the right timing, detail and context of information. By this point both parties are getting educated by focusing on a single action.