Quelles sont les erreurs courantes dans l’écoute active et comment pouvez-vous les éviter?

Here are some tips for how to avoid interrupting and jumping to conclusions: Be patient and present. Give the speaker your full attention and avoid multitasking. Ask clarifying questions. If you are unsure about something, ask the speaker to explain it further. Paraphrase what you hear. This shows the speaker that you are listening and that you understand their message. Avoid making assumptions. Don't assume that you know what the speaker is thinking or feeling. Ask them directly. Be open to feedback. If someone tells you that you are interrupting or jumping to conclusions, be willing to listen and learn.

Active listening is tricky and difficult then it sounds. I follow and advice few suggestions: 1. Go to a discussion without any preassumption. Try to be patience and listen the whole perspective of the person. This way you may get different ideas / clues which you have not thought of 2. Ask questions in the designated Q&A session only. This will give the speaker time to cover all points. If not got chance, I normally note down the questions and send them over email later to the speaker. 3. In meetings where I face any issue understanding the speaker, I repeat them by stating: "If I understood you correctly....". If there would some gap, the speaker definitely clarifies. 4. The key is - to be present in the discussion(physically & mentally)

Human mind is not made for multitasking and it also loose focus soon. To avoid distractions which can help in active listening are: 1. Keep notifications on your phone in silent mode. Specially for all colorful applications. 2. Now a days, as we are working in a Hybrid mode, it is very much critical to hear the unsaid points. And that can only happen if we pay attention to the person. 3. Showing interest in the conversation by asking questions, our body language also helps creating connect with the speaker. It shows respect and that I value you. 4. I normally avoid meetings which really don't need my active participation. Specially in these meetings we get distracted easily and end up with wasting time.

1. In a discussion, as soon as we start giving our own judgements, the speaker becomes defensive and creates boundary. That way they do not receive any of our feedback even if it is a great advice. But, at the Sametime, if I will wait till the speaker completes and I take permission before raising my hand, it impacts positively. 2. Instead of solutions, I prefer to add points to what speaker says. By saying the line, "if I may add a point here...* shows that, you have listened carefully and you thinking beyond that as well. This way you can be polite enough to convey your message and connect to the audience and speaker as well. 3. Our suggestions should be clear enough that person can understand it without any misinterpretation.

In an argument even if someone wins, it does not make any value. Because one person has already lost respect and connect of the other person. 1. We can make someone work in a certain way only when that person wants to do the action by his own. For this all I need to do is, let the person feel that, I am genuinely interested with him. And showing honest interest with his perspective. 2. While someone is presenting his perspective, try to listen his perspective without any preassumption. We may get the direction which we have not thought of. 3. In the scenario, if we are on a 180 degree disagreement, still we need to be away from personally stating that. Let the situation be a generic way to find a mutual solution.

1 Faking in a discussion or engagement is not only disrespect the speaker, but also present you as not an authentic personality. 2. If you are not agreeing to the discussion wait and keep your perspective in an assertive way. 3. In any case you can avoid or have option to not to be there, then better be off. Unreal presentation makes a long term impact on your persona only. This also hurts the speaker emotionally. 4. I normally try to do a quick homework before joining any discussion, which gives a context what's going to happen. That way I kept myself engaged with the environment and the speaker. And once I became engaged in the subject, naturally I get more insights and it helps giving positive and constructive feedback.

All tips above assume genuine interest from the manager in the team member. In reality that often isn't true. Many people pick the manager role for the wrong reason: to progress their career. That's an egoistic reason. The only right one is the urge to build great teams and help people grow and perform. When your own career was the main reason to become a manager, your team members feel your lack of attention no matter what tips you apply, because the intent isn't genuine. Senior Leadership must reduce the influence of egoistic managers. They harm teams and culture because even willing managers struggle to pay attention to their teams, because the need to compete with egoistic peer managers takes time and mental energy away from teams.

Active listening is one of the key skills in servant leadership. As the term says, keep yourself in other's shoes. You will able to see a different aspect to any situation. This does not come overnight. Practicing regularly, and attentively we can improve the listening actively and this helps to connect with others empathetically.