Quels indicateurs devez-vous suivre pour vous assurer que vos fournisseurs répondent aux besoins de votre organisation ?

To ensure vendors meet your needs, track these 5 KPIs: * Quality Performance: Measure product/service quality to see if it meets your standards. * Timeliness: Check if vendors deliver on time as agreed upon. * Cost Efficiency: Assess if they offer good value for the cost. * Communication: Evaluate how well they communicate and respond to your queries. * Compliance: Ensure they adhere to legal and ethical standards relevant to your industry. Tracking these KPIs helps ensure vendors align with your organisation's goals and requirements, ensuring a fruitful partnership.

- Pricing and Competitiveness: Evaluate how much your vendor charges for a product or service against competitors. You should be paying a price that’s fair market value for the quality of product and level of service you’re receiving. - Vendor Discounts: Calculate how many discounts your organization has received from early payments, bulk orders, group orders, and goodwill gestures (after vendor errors.) - Return on Investment (ROI): There are many ways to review vendor ROI: cost savings vs. budget, increases in customers, customer satisfaction, efficiencies, compliance goals, and risk mitigation.

- Product/Service Defect Rate: Evaluate the quality of your supply by tracking how many failed products or services you receive against the total amount (typically per million). Categorizing by the type of defects can help drive improvements. - Order Accuracy: Inaccurate orders drive up costs and cause slowdowns. Evaluate vendors based on the number of complete, accurate orders against total orders. Innovation: Analyze the additional value working with a particular vendor provides in addition to the standard service or products they provide. You can also use this metric to inspire vendors to find affordable solutions to keep costs low and meet business goals.

- Supplier Lead Time: This is the time it takes for a vendor to ship an order after receiving an order, usually measured in days. Once they confirm availability, you track the time until you receive the goods. - Vendor Availability: Measure your vendor’s ability to respond to emergencies by calculating the items shipped vs. items requested OR services performed vs. services requested. - Compliance Rate: Track how often your vendors meet their contract requirements. These metrics can vary from pricing to delivery times to the quality of goods and services.

Exceptions to Vendor KPIs You Should Consider - Justifiable delays: Natural disasters, political unrest, and unforeseen circumstances that interfered with the vendor’s ability to deliver within their established contract guidelines. - Organizational delays: Scope creeps, changing parameters of your business, or a shift in customer demand/needs could cause slowdowns that wouldn’t be your vendor’s fault. - Non-Justifiable: Procrastination, miscalculating scope, inability to meet expectations due to a lack of facilities or skill sets would be the fault of your vendor. To accurately measure your vendor’s KPIs, you need to adjust your scoring to account for instances where your vendor was not at fault.

Knowing your Cost, Quality, Time and Relationship metrics are key. However if there is no robust process or framework to track, flag and escalate when these KPIs move out of the "green zone" then the identified metrics are worth less than the time spent choosing them. Opting for a few key metrics and working on a strong platform in the shape of a robust KPI process is more useful that selecting a load of different metrics and then not being able to track or make decisions on them because your framework is not up to scratch.