Votre équipe est divisée sur les stratégies de prestation de services. Comment allez-vous les orienter vers une approche unifiée ?

It's good to have different options and strategies to achieve unified Goal or Vision. -Jointly accessing the strategies with clear plan and success criteria, associated risk will help to decide better approach which is aligned to Vision. - Be open to feedback and collaboration. - In current market CAPEX and effective result (ROI) is key.

Below planned framework will help. Start by bringing the conversation back to the company's overall goals and priorities. Ask how each proposed strategy will improve customer experience and drive satisfaction. Create a safe space for discussion. Ask probing questions. Align on success criteria. Compare strategies objectively. Prioritize key criteria. Leverage customer feedback. Use iterative improvements. Facilitate leadership involvement. Empower team members. Develop a unified action plan & Monitor progress.

I would always start with the companies overall goals. Everything else should underpin that. Get insights into your CIO monthly, quarterly or annual goals. Ensure your goals help the CIO meeting theirs. In turn, your team should have goals, strategies and objectives that underpin yours. Most importantly, when discussing your teams objectives with them, make sure it is crystal clear on the what and the how their goals fit in and help the company achieve it's goals.

Prioritize the goals to achieve in term of customer needs. The better the understanding of the cusomer needs, the better progress can be planned and expectations managed.

First is understand what is the contractual commitment to the client on the needs and make sure the team also understand this. then devise your time on strategy by

Once needs baselines and gaps are identified important to prioritize the gaps and discuss /agree on priority with the stakeholders holders

Closing gaps of existing delivery requires change within the delivery organisation or tailored solutions. In both cases all stakeholders, including the customer should be involved from the start to ensure smooth adoption and effectiveness of the chosen solution.

When a team is divided on service delivery strategies, it’s a challenge that can be turned into an opportunity. Fostering open dialogue is key. Encourage team members to share their perspectives in a safe space, allowing diverse opinions to surface. Organize collaborative discussions to brainstorm and evaluate strategies, which can help build consensus. Highlight common goals to shift the focus from differences to collaboration. Lead by example, demonstrating active listening and valuing contributions. By promoting dialogue and teamwork, we can transform division into unity, ultimately enhancing our service delivery and client satisfaction.

In any team, aligning objectives is crucial for effective collaboration, especially when there are differing views on strategies. To achieve this, start by facilitating open discussions where everyone can express their goals and concerns. This helps uncover shared aspirations and fosters a sense of ownership. Encourage team members to articulate how their individual objectives align with the overall mission. By emphasizing common goals, you can create a unified vision that motivates everyone to work together. Regularly revisit these objectives to ensure alignment remains strong. By aligning our goals, we strengthen teamwork and drive better outcomes for our clients.