We need to address the issue on the very first instance when highlighted. If any employees actions, behaviour or conduct is making client uncomfortable, same need to be addressed immediately either by way of counselling or training. Any industry these days is customer service centric and at any point of time customer dissatisfaction cannot be ignored. Hence to mitigate this, employees needs to be counselled, understood, listen to what your employee has to say about the situation because we need to show empathy at both levels, and if found ag fault, necessary corrective measures like training, reviews needs to be taken to correct the same

Acredito que que a comunicação clara e limpa com a equipe seja o melhor caminho e entender as dores dos colaboradores também faz parte, pois dessa forma podemos montar estratégias para diminuir esses ruídos na comunicação cliente×colaborador.