Last updated on 10 sept. 2024

Vous avez du mal à fidéliser vos clients. Comment éviter de les submerger d’efforts de sensibilisation proactifs ?

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Gesiel Cardoso Boaventura

Top Voice Relacionamento com os Clientes | Comercial | Vendas | Equipamentos para Mineração | Fundição | Negociação |…
Louise Osikwemhe

Customer Service Specialist ||Executive Administrative Assistance, Social Media Management, Freight Forwarding…
Juan Alfredo Gracia

Pour fidéliser les clients sans les submerger, il est crucial de trouver le bon équilibre dans vos efforts de sensibilisation. Voici des stratégies pour vous assurer que votre approche est la bonne :

- Personnalisez la communication : adaptez vos messages aux préférences individuelles et aux interactions passées.

- Surveillez l’engagement : suivez la façon dont les clients réagissent et ajustez la fréquence en conséquence.

- Apportez de la valeur : assurez-vous que chaque interaction offre quelque chose de bénéfique, comme des pourboires ou des offres exclusives.

Quelles approches avez-vous trouvées efficaces pour entretenir la relation client ?

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Gesiel Cardoso Boaventura

Top Voice Relacionamento com os Clientes | Comercial | Vendas | Equipamentos para Mineração | Fundição | Negociação | Atendimento ao Cliente | Planejamento Estratégico | Gestão de Projetos | Liderança de Equipes
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Tudo que é em excesso vai atrapalhar. É preciso ter uma comunicação assertiva. Você precisa entender se o cliente quer receber divulgações e como quer receber.

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Louise Osikwemhe

Customer Service Specialist ||Executive Administrative Assistance, Social Media Management, Freight Forwarding, Logistics || I Drive Customer Satisfaction and Enhance Business Operations for Maximum Efficiency
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To maintain customer relationships, it's essential to have an omnichannel presence, provide proactive support, and offer loyalty programs. Regularly requesting feedback and empowering employees to delight customers also helps. Surprising customers with small gestures, delivering consistent quality, and showcasing customer success stories can further build trust and loyalty. By implementing these strategies, businesses can foster strong relationships with their customers

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Juan Alfredo Gracia
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Why do our clients choose us? The answer is key to knowing and applying the driving forces that allow us to obtain clients and also satisfy them in the long term: it is essential to know how to do what our competition does not know how to do; In reality, what allows us to generate a business, ensures the continuous satisfaction of our clients.

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Louise Osikwemhe

Customer Service Specialist ||Executive Administrative Assistance, Social Media Management, Freight Forwarding, Logistics || I Drive Customer Satisfaction and Enhance Business Operations for Maximum Efficiency
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To maintain customer relationships without overwhelming them, I 1. Show genuine interest: Ask about their goals and challenges to understand their needs 2. Offer surprise delights: Send unexpected gestures, like a small gift or a helpful resource 3. Be proactive: Anticipate their needs and reach out with solutions before they ask 4. Respect boundaries: Pay attention to their communication preferences and don't overreach 5. Foster a community: Invite them to join a group or forum to connect with like-minded individuals By doing so, I build trust, show I care, and create a sense of belonging that keeps customers engaged and loyal.

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Renee McAllister
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It's important to understand where your customers are in the lifecycle with your business. To retain customers, personalise information and provide content that is relevant to them and their needs. Ensure you obtain customer feedback to keep improving your products and services. Customers will stay longer with organisations that action customer feedback.

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