Voici comment vous pouvez cultiver des relations durables avec vos clients dès le début de votre carrière.

Cultivate lasting client relationships from the start of your career by being reliable, communicating clearly, understanding client needs, delivering quality work consistently, and showing genuine interest in their success.

To build lasting client relationships from the start of my career, I focus on clear communication and consistently delivering on promises. I make an effort to understand each client's unique needs, showing that I genuinely care about their success. Being reliable and responsive helps build trust over time. I also value feedback, using it to improve and strengthen our partnership. For me, treating clients as long-term partners, not just transactions, is key to fostering lasting relationships.

I can't stress enough the importance of trust. It's not just about first impressions but maintaining that trust throughout the relationship. Consistency in communication and transparency in processes are key. Remember, trust is not given, it's earned and re-earned every day through your actions and accountability.

Confiável, comunicando-se claramente, entendendo as necessidades dos clientes, entregando trabalho de qualidade de forma consistente e demonstrando interesse genuíno em seu sucesso. Esses são pilares que considero minimos. O restante será crescimento mutuo.

Building strong client relationships starts with trust. When I was just starting out, I realized that being reliable and honest goes a long way. For instance, I once had a client with a really tight deadline. I made sure to be clear about what I could deliver and kept them updated the whole time. When a problem popped up, I didn’t hide it. I let the client know right away, explained what was happening, and came up with a fix. By being upfront and sticking to my word, I built trust, and that’s what keeps clients coming back.

Active listening is a critical skill in client relations that is often overlooked. By truly engaging with what the client is saying, you can uncover the heart of their needs and provide tailored solutions. It's not just about solving problems, but about building a partnership where the client feels heard and understood.

Escute, pergunte, reforce o que entendeu. Assim o solicitado será feito com sucesso, e dificilmente terá ruídos. E o principal se envolva com seu cliente, entenda o negocio dele como se fosse o seu.

Take notes. Have a system for yourself for gathering this feedback in a way that you can read back to them and hold yourself accountable to. Use check boxes, calendar reminders, and convey to the customer that everything they just told you has been understood by you. Use empathy when they talk and you are writing it down. Nod your head. Shake your head. Meet their gaze. Be frustrated with them. Commit to action. You might not have the answers. You will get them.

Listening actively is the art of being fully present in a conversation. It's about giving the speaker your undivided attention, engaging with their words, and seeking to understand their perspective. When you listen actively, you're not just hearing words – you're taking note of emotions, tone, and context. You're asking clarifying questions, nodding to show you're engaged, and summarizing what you've heard to ensure understanding. By doing so, you create a safe space for open dialogue, build trust, and foster deeper connections.

Ouvir ativamente vai além de apenas ouvir o que o cliente está dizendo. É sobre realmente compreender suas necessidades, preocupações e expectativas. Ao escutar atentamente, sou capaz de oferecer soluções mais assertivas e adequadas, mostrando ao cliente que ele é valorizado. Acredito que ouvir de forma genuína é a chave para antecipar problemas e atender às necessidades antes mesmo que elas sejam expressas.

Work on moving your contacts from surface level conversations to deeper conversations. Dig in to let them know you are interested in who they are. Sometimes this is a slow process, but if you ask how their weekend was and they said something about their kids, then ask a follow up and learn how old they are. The next time you meet with them, ask about the kids. Connect their experiences to yours, or just be happy to hear about what is important to them. Sometimes you have to be laser focused on a business-related item - but other times you have time to be focused on them + the business item. I like to personalize my service to my contact as a person and personalize my service to their company as a whole.

Personalization in client relations is not just about remembering names and details, it's about understanding the client's business ecosystem and adapting your service to fit their specific needs. By doing so, you're not only showing that you value their business, but you're also positioning yourself as a strategic partner who is invested in their success. This approach can differentiate you from competitors and lead to increased client loyalty and retention.

Personalizing service is about tailoring your approach to meet the unique needs and preferences of each individual. It's about taking the time to understand their goals, values, and challenges, and using that insight to deliver a unique and personal experience. When you personalize service, you're showing that you value and respect the person, not just their business. You're using their name, recalling their history, and making recommendations that align with their interests. By doing so, you create a sense of belonging, build loyalty, and turn customers into advocates.

Cada cliente é único, e suas necessidades também são. Personalizar o serviço significa adaptar-se a essas especificidades, oferecendo uma experiência única e exclusiva. Gosto de entender a fundo o perfil de cada cliente para oferecer um atendimento que seja realmente alinhado às suas expectativas, criando uma conexão mais profunda e um relacionamento mais significativo.

Providing value to clients goes beyond just meeting their immediate needs. It's about understanding their long-term goals and aligning your services to facilitate their success. By being a strategic partner rather than just a service provider, you create a deeper level of trust and commitment, which can lead to more opportunities and a stronger, more resilient business relationship.

Clients aren't buying products just because - they are buying solutions to a problem. You provide the most value when you are part of the solution. Your commitment is to ease the pain of the customer as a whole, and also specifically for your contact at the customer location. If you meet with an executive, figure out a way to meet with staff, or super-users of your product. Get to the front line - the people who are using it day in and day out. If you can make their lives better, increase efficiency, and make the operation improve, then value is greatly provided.

Mais do que vender um produto ou serviço, é importante para mim que o cliente perceba o valor real que estou oferecendo. Isso pode ser alcançado através de insights, dicas, ou mesmo uma abordagem consultiva que ajude o cliente a extrair o máximo da nossa relação comercial. Proporcionar valor consistente é o que mantém os clientes voltando e recomendando meus serviços a outros.

You don't know someone's pulse unless you are taking it. Some clients are happy with drop-ins and others want scheduled times to connect. Know where you can provide the most value and work to engage with them in that way. Your relationship can only go so deep with limited meetings, but you have to balance this in ensuring that your meetings bring value. You do not want to just take up their time - then you become a pain-point.

Engagement is not just about keeping the conversation going; it's about adding value in every interaction. Regular updates and industry news show that you're proactive and invested in your client's success. Personal touches, like congratulating them on achievements, demonstrate genuine care beyond business transactions. This approach not only maintains but also strengthens client relationships over time.

Staying engaged means being fully present and invested in the relationship or task at hand. It's about maintaining a sense of curiosity, asking questions, and seeking feedback to ensure you're on the right track. When you stay engaged, you're not just going through the motions – you're actively participating, adapting, and evolving. In client relationships, this involves regular check in with clients to see if service is still satisfactory, and asking if they have any areas of complaints. By staying engaged, you build momentum, foster trust, and create a sense of excitement and possibility. Whether it's with a client, colleague, or project, staying engaged helps you stay focused, motivated, and committed to achieving your goals.

O relacionamento com o cliente não termina após a venda. Continuo engajado, acompanhando o sucesso do cliente e oferecendo suporte contínuo. Gosto de me manter presente, seja através de atualizações periódicas, mensagens personalizadas ou mesmo celebrando conquistas junto com o cliente. Esse engajamento contínuo reforça o vínculo e mostra que estou comprometido com o sucesso dele.

In the dynamic landscape of client relations, it's crucial to anticipate and adapt to the changing needs of your clients. Continuous learning and flexibility are key to providing value and maintaining relevance. As clients grow, they seek partners who not only understand their current needs but are also equipped to support their future ambitions. This proactive approach to growth fosters a deep, enduring partnership.

En el ramo donde laboro es claro que construir relaciones sólidas con los clientes es crucial. Generar confianza y ofrecer un servicio personalizado son aspectos esenciales para establecer credibilidad con profesionales de la salud y otros clientes clave. Escuchar activamente y adaptar soluciones a sus necesidades específicas pueden marcar la diferencia en un campo donde la precisión y el conocimiento especializado son fundamentales. Mantener el compromiso y evolucionar con los clientes asegura que las relaciones se mantengan fuertes y beneficiosas a largo plazo, promoviendo un crecimiento mutuo.

O mercado e as necessidades dos clientes estão em constante evolução, e acredito que o relacionamento deve evoluir junto. Estou sempre em busca de novas formas de agregar valor, adaptando minhas estratégias e abordagens conforme necessário. Ao evoluir junto com o cliente, garantimos que a parceria se mantenha relevante e mutuamente benéfica ao longo do tempo.