Voici comment vous pouvez résoudre les conflits pendant la facilitation avec des techniques de communication efficaces.

1.Practice active listening by paraphrasing the concerns of each party, asking clarifying questions, and ensuring you fully understand the root of the conflict before proposing solutions. 2.Encourage open and respectful dialogue by establishing ground rules, allowing each person to express their perspectives without interruption, and maintaining a neutral and empathetic stance. 3.Focus on finding common ground and mutually beneficial outcomes by reframing the discussion, exploring creative alternatives, and guiding the parties towards a collaborative resolution.

Open ended questions are like magic keys in conflict resolution! They unlock deeper understanding. Instead of yes or no questions, ask ones that make people explain themselves. This gets everyone thinking about the why behind their feelings.

Body language is a secret language in conflict resolution! People often say one thing but their body says another. A furrowed brow or crossed arms might mean someone's upset, even if their words are calm.

People in conflict often just want to feel heard. Use your empathy superpower to listen to their feelings, even if you don't agree with everything they say. Phrases like "It sounds like you're frustrated" or "I can see why this is upsetting" show you care.

People in conflict are often feeling pain, fear, anger, frustration. More often than not it is because they're not being understood. Tune in to that, seek to get to the root of it. "I can see that your passionate about this, tell me more about...", or "This is clearly important to you, can you help us understand more about...". Make the space for them to breathe. Don't let anyone rush them. Hold silence for a while if that's what's needed and guide others to let this person collect thoughts.

Once you've hashed things out, map out a "what's next" plan. This plan should include specific actions each person will take, deadlines for those actions, and a way to track progress. This keeps everyone accountable and moving forward with the solution.

𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭𝐬 𝐚𝐫𝐞 𝐢𝐧𝐞𝐯𝐢𝐭𝐚𝐛𝐥𝐞 𝐛𝐮𝐭 𝐧𝐨𝐭 𝐢𝐧𝐬𝐮𝐫𝐦𝐨𝐮𝐧𝐭𝐚𝐛𝐥𝐞 if address them well: ❶ 𝐀𝐜𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐐𝐮𝐢𝐜𝐤𝐥𝐲 - Don’t wait for small disagreements to become big problems. ❷ 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐳𝐞 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 - Sometimes, the best action is 𝘳𝘦𝘧𝘭𝘦𝘤𝘵𝘪𝘰𝘯, 𝘯𝘰𝘵 𝘳𝘦𝘢𝘤𝘵𝘪𝘰𝘯. ❸ 𝐄𝐚𝐬𝐞 𝐓𝐞𝐧𝐬𝐢𝐨𝐧𝐬 𝐰𝐢𝐭𝐡 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 - Address emotional undercurrents before they steer you off course. Recognizing and valuing emotional context helps in easing tensions. ❹ 𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 - Shift mindsets of winning arguments to finding solutions. This is pivotal for constructive outcomes and sustained productivity.

When people are in conflict situations, sometimes their vocabulary gets up and walks off on them due to the heightened emotions. Set the expectation that there are no wrong ways of saying something, and give people the space to use a lot more words to say something that could have taken far fewer when calm.