Comment pouvez-vous dépasser les attentes des clients et établir des relations durables ?

Simple Mantra that has always worked for me for decades....................do more than what you are engaged/paid for, add value to the job you have been given, go that extra mile, help your clients with solutions for their pain areas, and see the relation go to the next level. This works equally well within the organization/departments, infact anywhere, including your own homes - go that extra mile make it a habit. Think, how many people are willing to do enough, people foundationally are lazy & procrastinate - instead your ability to do more will not only put you in an advantageous track but build you as a professional !! Let the magic unfold !!

Make it your mission to understand their ‘win’. What are your clients working towards? What is their version of success? Alignment at the beginning of any new client partnership is key for it to go the distance. And don’t forget a right fit agency partnership should be fun. We often get awarded work due to chemistry and a genuine human connection that only strengthens through years of working with one another. Like any relationship if you keep putting the effort in you reap the rewards and both parties experience a long term win-win 🚕.

Be responsive on a timely basis even if you don’t have all the answers. Let them know you will get them an answer. Under promise and over deliver. Put yourself in their shoes. Be real, honest!

The key to a successful business is understanding your clients. It's not just about listening to their needs, but truly comprehending them - especially if it's not their core business. Going the extra mile by providing additional value (even they dont ask for or expect), delivering quality work, and meeting deadlines is what sets you apart from the rest. In the end, it's all about building a relationship with your clients. You want them to see you as a friend who is there to help them succeed in their business, even without compensation. This mindset will lead to long-term cooperation, new business opportunities, income, and recommendations - all as a natural consequence of a strong client relationship.

listening, listening, listening, listening and again listening and then ask tons of questions to better understand customer's reality, put yourself in their shoes and try to get a clear picture of they do. trying to not be annoying with long presentations of success and achievements of last century but straight to the point. in my opinion the shorter the communication the better....putting too many infos at the same time could be very risky in creating doubts, interpretations, misunderstandings...Rome wasn't built in a day! it takes time, Time is our precious commodity!

Communicate transparently with clients about your availability and response times outside of regular business hours. Set clear expectations regarding communication channels, ensuring clients understand the appropriate channels for urgent matters versus non-urgent inquiries. Establishing these boundaries helps manage client expectations and fosters effective communication while respecting personal time.

Effective communication is crucial for success. Start by establishing clear expectations and setting achievable goals from the outset. It's common for suppliers to make grand promises to clients but then fall short on delivery, leading to a negative impression and potential harm to their market standing. It's essential to acknowledge that issues and problems can arise, hindering goal achievement. However, honesty is key. Be transparent about challenges, and clients will likely appreciate your candor. Trusting in your capabilities and relying on the client's understanding builds a strong foundation for long-term relationships. Ultimately, open communication, realistic expectations, and honesty pave the way for success in business.

Once you understand a client's journey map, meeting the client's needs and going the extra mile will be the core focus. For optimal service, communications should be clear and concise, service delivery should exceed the client's expectations basically, under-promise and over-deliver. Follow up appropriately and apply feedback where necessary.

Any relationship builds on Trust. Gain the client's trust by giving the right commitments and timely communication. Communicating and giving the real picture is always appreciated. Once you gain their trust, the relationship becomes really smooth.

I have found it helpful to be clear about what I can and cannot do. I set clear expectations of what results I can confidently produce and others that may not turn out the way it was originally hoped. By setting the expectations early on I effectively create boundaries and avoid misunderstandings and conflicts in the future.

Be careful of what you ask for, be careful about what you promise. Eventually it boils down to how you execute and will set ground for a long term relationship

Trust is number one. The easy way to understand this is by evaluating that a customer might always come back to you, even if in his view, you don't have the best option right now. Once the oportunity presents itself later on, he will hear what you have to say. On the other hand, if you fail to deliver when you got the chance, you've most likely lost that bound and no longer an option for future quotes. Sales are a process of investment in long, mutual benefict relationships.

Uma das coisas mais importantes para conquistar a lealdade do seu cliente é manter as suas promessas, mas tome cuidado que o não cumprimento é uma bomba de efeito retardo. Se certifique-se das suas datas e metas que está estipulando ao cliente, pois criamos expectativas no outro. Lembre-se estamos lidando com sonhos/metas de outras pessoas. Qualquer deslize pode significar um grande falha, por isso que há necessidade de uma grande transparencia com seu cliente. Honrando o que foi dito/prometido.

Timely and reliable execution of commitments is crucial to exceed client expectations. Consistently delivering on promises fosters trust and confidence, laying the foundation for a long-lasting and positive client relationship.

Once you have built a good relationship with the customer, you are keeping all promises. This is how one can build a good client base as well as create opportunities for new businesses. Hence keeping promises and achieving those with the dedicated team is very important

Constantly seek opportunities to add value to your clients' experiences, going beyond their expectations. Surprise them with unexpected gestures, personalized solutions, or exclusive offerings that showcase your commitment to their success and satisfaction. These efforts not only exceed expectations but also contribute to building long-lasting and mutually beneficial relationships.

Adding value is only meaningful if the "value" is perceivable and relevant to your client. You can offer me Netflix vouchers as a "gesture" if they don't watch TV, what's the point? So a precursor to adding value is to understand what might be of value to your client, their priorities and what is important in their mind. No one size fits all here. This is one of the areas in which customer centricity makes a big difference.

Don’t over promise. Show up authentically and engaging in a real way to nurture the relationship. Ask questions to find out what the real business need is. And then work on a plan together. Keep it simple.

Dans le marché concurrentiel d’aujourd’hui, le maintien d’un avantage concurrentiel est crucial pour que les entreprises prospèrent. L’un des moyens les plus efficaces d’y parvenir consiste à adopter des stratégies centrées sur le client et axées sur la satisfaction et le dépassement de leurs attentes. En donnant la priorité aux besoins et aux désirs de vos clients, vous pouvez établir des relations solides, renforcer la fidélité de vos clients et, en fin de compte, stimuler la croissance de votre entreprise.

Feedback is key. One should always give clients the opportunity to speak and share their feedback. That feedback obtained from the client is crucial as that too may give you insights as to how you could make the client experience better and handle the client better

L'un des moyens les plus efficaces d'assurer la fidélité des clients consiste à faire un effort supplémentaire et à ajouter de la valeur à vos services. Lorsque vous dépassez constamment les attentes de vos clients, vous vous différenciez de vos concurrents et fidélisez fortement vos clients.

There is limited merit to asking for testimonials - however feedback is essential. If you consistently and systematically ask for feedback after most interactions and genuinely demonstrate your interest and focus on creating value and getting your client what they need - they will certainly notice and feel that you care about them. Warning! There's is no faking it. If you ask for feedback and aren't genuinely interested in the answer. It will show, and it will be detrimental to the relationship.

Honesty, building common ground. Actually fulfilling all promises made. Preempting them on what the full steps are so you don’t leave them wondering what is next so they are assured on where their journey is headed.

A client feedback is always helpful in understanding the downside of the service and a starting point of improving it. Just taking the feedback is not going to help building relation with the client. It need to keep in mind that, if the feedback is positive, one must thank them and ask what we can improve more to have a wow effect. And if it is negative, it is crucial to understand the reason, and work on eradicating that reason to give the client a much better result. The art of knowing how to move the feedback from bad to wow, or good to wow is crucial for creating and sustaining a long term client relationship.

O cliente sempre espera ser bem atendido, e as vezes as coisas não acontecem como esperamos. Nosso objetivo e planejamento é que tudo saia dentro do esperado e que possamos superar expectativas entregando algo mais aos nossos clientes, mas acima de tudo vejo que em qualquer situação seja favorável ou não o mais importante é a transparência e sinceridade de maneira que se possa construir uma relação duradoura que ambas as partes cliente e prestador possam estabelecer uma relação de ganha-ganha.

If you only show interest and invest in the relationship when there's a project or service being delivered, you're not "relationshipping" - you're simply providing good customer support/service. You're not doing for them and the relationship. You're only doing it because it's good for your business. It won't be perceived the same way. You should be nurturing the relationship when there's nothing immediate to expect in return. That's the most effective time.

The most important skill to build long term relationship with your client is listening. Listen what the client needs, don't rush don't assume, give your client time, listen to their needs and than provide solution or the product that they want. The second most important thing is empathy, everyone has their own struggles, wishing a person, giving them a smile while serving them or treating them with respect goes a long way while building relationships. It just need an extra effort from your side, nothing else. Be kind and courteous!

Always exhaust every available resources for my customers and when I honestly have to say No, I always give a reference for those I have networked with. Transparency and availability. Show up just to say hello, it doesn’t always have to be about business.

Entretenir la relation avec ses clients vous permet de maintenir le contact et de montrer que vous vous intéressez à eux. Cela peut renforcer le lien émotionnel et la confiance entre vous et vos clients. Entretenir la relation avec ses clients vous aide à apporter de la valeur et à leur offrir des conseils, des ressources ou des opportunités qui peuvent les aider à atteindre leurs objectifs. Cela peut augmenter la satisfaction et la loyauté de vos clients. Entretenir la relation avec ses clients vous donne l’occasion de fidéliser vos clients et de les inciter à acheter de nouveau chez vous ou à essayer d’autres produits ou services que vous proposez. Cela peut accroître le chiffre d’affaires et la rentabilité de votre entreprise.

Nutrir o relacionamento com os clientes é essencial para construir laços duradouros. Vai além de transações comerciais, envolvendo a compreensão profunda das necessidades individuais. Ao oferecer suporte contínuo, demonstrar interesse genuíno e proporcionar experiências personalizadas, constrói-se confiança e fidelidade. Esse investimento na relação não apenas fortalece a lealdade do cliente, mas também cria uma base sólida para parcerias de longo prazo, essenciais para o sucesso sustentável nos negócios.

Unless specificallly requested, let the client begin the conversation. All to often (especially at the first meeting), we bring our agenda to the table. Of course, the client wants to hear what we have to say but let them ask the questions and that makes for a better more impactful engagement from the start. Then you can introduce your ideas as you answer or respond to their questions.

Transparency and honesty are key factors in building client relationships and this should be expressed by both sides. We should understand our clients' needs and we shouldn't be afraid to say 'no' or refuse a collaboration because it happened not to have the right solution or capability for the client. People tend to take on everything and try to impress but if you are honest from the beginning, you might lose some business short-term but the client will know you are the right partner for long-term commitments.

To exceed client expectations and foster enduring relationships, it’s crucial to position yourself as a trustworthy and valuable partner by providing proactive counsel. Rather than waiting for clients to dictate their needs, it’s important to proactively delve into understanding their business, industry and objectives. With this knowledge, you can offer tailored recommendations and innovative strategies showcasing your expertise and foresight. By taking the lead in proposing strategies and tactics, you’ll exceed expectations and inspire confidence in your ability to drive sustained success for your clients.

Clients are most impressed when they learn something they didn't know. So go beyond your product and understand their business and industry and its challenges. Then find a problem, an opportunity or a solution they haven't considered. That's how you add value, add perspective and credibility, and build long-term relationships as a trusted resource for your clients.

A mon sens , il faut aussi respecter la personne avant de respecter le client , ce qui permet de tisser une relation de confiance et de comprendre les attentes et besoins de notre interlocuteur. Ensuite adapter son produit/service à la bonne situation et au bon moment, car ce qui vaut avec un ne vaut pas forcément avec l'autre.