Comment pouvez-vous utiliser la cartographie des parties prenantes pour identifier les alliés et les opposants dans une campagne de relations publiques?

In the world of PR, stakeholder mapping isn't just a routine task; it's the secret sauce to make your campaigns shine. In this complex PR universe where stakeholders are aplenty, it's not enough to merely spot them. The real trick is in making your efforts count, in building meaningful connections, and aligning their unique expectations with your campaign goals. By focusing on key players and tailoring your approach, you can boost engagement, gain support, and truly elevate your PR efforts. Stakeholder mapping is your trusty guide to navigating the world of PR, and it's all about connecting with the diverse voices that shape your campaigns.

Stakeholder mapping helps in identification of real goals, interests, success, effective communication, influence, risks, people to be looped in in the execution phase and negative stakeholders as well as their adverse effects on the project. It is an invaluable asset for project management, as it enables you to gain a better understanding of your stakeholders and how to manage them effectively.

One thing i realize over the years, stakeholder mapping is a crucial tool in public relations (PR) campaigns, aiding in identifying potential supporters and adversaries. It involves defining objectives, listing relevant stakeholders, categorizing them, prioritizing high-impact groups, analyzing their interests, addressing critics, developing communication, monitoring and adjusting strategies, and evaluating outcomes. This strategy evolves as campaigns progress, ensuring effective PR management.

Stakeholder mapping is a valuable tool in PR campaign planning. This involves identifying all potential stakeholders, categorizing them by their interest and influence, analyzing their interests, assessing their influence, developing tailored engagement strategies, and continuously monitoring the stakeholder landscape to identify allies and opponents in the pursuit of PR campaign objectives. It's an ongoing process crucial for building relationships with allies and addressing opposition effectively.

Rule number one for any marketer is always, ‘remember your audience.’ You have to know what energizes them and what puts them to sleep, what gets them talking and what makes them cringe. Without these critical pieces of intelligence, you run the risk of losing your audience along whatever journey you’re trying to take them on.

By understanding your key stakeholders and their needs, you can tailor your messaging and strategies for maximum impact. In essence, stakeholder mapping is your way to ensure that your communications efforts hit the mark and make your campaign or project a resounding success. 🚀 🗺️ 📊

One thing that Stakeholder mapping can do for you, is to help you understand your audience and how best your campaigns can/have impact(ed) these stakeholders. Ranging from those that are sympathetic to your course, to those that are indifferent and to those that find your campaign worthless or terrible. You can only "tailor the best wears to fit after taking measurements". The quoted sentence applies here too, the best PR campaigns only work excellently when you have understood the players.

In the end, we deal with people beyond just institutions. That is why it is essential that stakeholder mapping efforts deep dive into the idiosyncrasy of the people behind the organizations. Stakeholder mapping should also be perceived as "a living doc" that needs constant adjustments to reflect the dynamics within its matrix. A really good understanding of stakeholder mapping is key to successful communication efforts. Otherwise, it'd be like "a pig in a poke" - you go into battle blindfolded without knowing who and where your friends or foes are.

Stakeholder mapping goes beyond understanding the needs of your stakeholders and managing communication effectively. It also serves as a valuable tool to identify critical “allies” who can support and promote your marketing campaign. By conducting this analysis during the initial planning phases, you can pinpoint potential spokespersons who will amplify your campaign messaging. This strategic approach ensures that your campaign receives the necessary support and endorsement from influential individuals, maximizing its impact.

A young college student, Tony Piloseno was passionate about paint. He channeled this passion into a job with one of America’s oldest paint brands, Sherwin-Williams. Tony took his love of paint to TikTok and amassed millions of viewers to his paint-mixing challenge videos. These videos were a viral sensation for people stuck inside their homes during the pandemic. Sherwin-Williams’ management didn’t see things the same way. They fired Tony for breaching the company’s (outdated) social media policy. Had they approached this strategically, and understood stakeholders, the company could have capitalised on the obvious desire for information from a non-traditional channel. Instead, they potentially lost an entire generation of consumers.

I use a mix of desk research and monitoring tools to extract the data I need to identify and analyse stakeholders. Desk research can include google searches, academic databases, parliamentary reports, etc. Sometimes I bundle them up into a single file then run it through a semantic analysis tool that can identify entities, key words, relationships, and the direction in which influence flows between stakeholders. I also use monitoring tools, such as @meltwater, to generate a CSV file of coverage and social conversation. I then remix the CSV in a variety of ways. When I find key actors on Twitter/X I tend to also run Twitonomy on those profiles to see if there are any important connections in common.

Here's some tips for stakeholder mapping: 1. Identify Stakeholders: Start by listing all individuals, groups, or organizations that have a stake or interest in your campaign or project. 2. Analyze Their Interest and Influence: For each stakeholder, assess their level of interest in your project and the influence they hold. 3. Map Stakeholders on a Matrix: Create a matrix and plot each stakeholder based on their assessed interest and influence. This matrix typically divides stakeholders into four quadrants: - Key Players - Influencers - Supporters - Bystanders 4. Plan Engagement Strategies: Create tailored strategies for each group. 5. Adjust as Necessary: Re-assess and adjust your engagement strategies as needed.

Every PR campaign needs an enemy. With journalists harder to reach and more time poor, plus a proliferation of PR's bombarding them, your story needs to stand out. Journalists are not sat around waiting to hear from you. They are reporting on real things, news, social issues etc To get attention you need to have a pointed POV, something that is well thought out. Giving you an enemy aligns your communication by identifying what you stand for. It makes the story more powerful, gives your campaign purpose and makes journalists pay attention because if you have an enemy you must be fighting a good fight, something that will make the world a better place for your audience. Around this, everything will fall into place.

PR is like a war of influence. Its important to find the right voices as allies to generate reach & make sure that your PR campaign reaches the right audience. The right allies are ideally people who believe in your cause, but sometimes for startups you need to initially pay for influence with influencers & key opinion leaders to repost & amplify your message.

I use CSR - corporate social responsiblity to identify who my allies are and what possible innovative change they might be looking to impact. This for me is following the action passion of campaign directions and the solutions they advocate for.

It is important to treat all opponents with respect. This is important for maintaining trust and reputation. Listen to their concernes. Be transparent. Be willing to compromise. Be respectful and try to understand their perspective. Beware of internal opponents, your employees. Once you understand their concerns, you can start to adress them. Respectfully.

Segmentation is the first and foremost marketing step, and PR is no exception. Every brand has its distinct universe, and every communication should be strategised and delivered to target at least one audience group if not all stakeholders. Usually, it is considered that the larger the audience, the more significant the impact a campaign will make. However, being the implicit way of branding, PR should be very stakeholder-specific, and mapping helps customise campaigns to interact and engage with particular stakeholders. Moreover, to derive maximum returns from a PR campaign, the agency must do stakeholder mapping after aligning its communication strategies with the branding strategies of the client.

It is best to develop an engagement strategy on how to manage the stakeholders' expectations. Indeed, the PR Campaign should achieve its objectives which is in line with the organization's interest. And, of course, we must also be prepared with a crisis communication plan in case an issue arises.

The 360° Corporation as explained by Sarah Kaplan is an organisation that can productively and effectively address the tensions created by the trade-offs by engaging a diverse set of stakeholders. The 360° Corporation takes the interests and needs of different stakeholders seriously. It doesn’t let anyone off the hook, not stakeholders, not companies. And therein lie the possibilities in today’s e-conomy. In today's new reality, stakeholder engagement, as a senior management function, can help corporates ensure and further their goal of achieving this ‘net-positive’ and inclusive growth over time. With stakeholder capitalism, the time for serious stakeholder engagement has also come.

It's crucial to recognize that stakeholders aren't static entities. Their positions on the influence-interest matrix can shift over time, due to various internal and external factors like changing market conditions, societal norms, technological disruptions, or shifts in personal or organizational objectives. For instance, today's bystander with minimal interest could be tomorrow's key player after a regulatory change or a significant market shift. It's not just about identifying allies and opponents at a single point in time but also about continuously monitoring and engaging them to understand their evolving stances and motivations. Regular touchpoints, consistent communication, and feedback loops become indispensable.