Votre client ne respecte pas les directives du projet. Comment reprendre le contrôle du flux de travail ?

One thing I found helpful is to explain how this roadblock doesn’t allow me to do my job. This way , the project manager makes it his task to intervening in my behalf to insure his success.

If he is disregarding then there must be a strong reason behind it. To overcome try to understand the crux of the situation. Have an effective communication with the client to understand the exact nature of the wrongs. After getting the challenges, Action is the MAGIC word. Work on the solution. And then convert that disregard into regards. Simple 😎

Understanding the root cause before taking action is crucial for the success of a project. In one of my previous projects, our client wanted to skip a critical security testing phase to meet an accelerated launch timeline. This not only jeopardized our team but also posed significant risks and raised concerns about the project's overall success. After an investigation, we discovered that their primary concern was an upcoming industry event where they intended to showcase the new product. To address their timeline, we proposed prioritizing essential security tests before the event and scheduling the remaining tests afterward. We documented this revised plan to ensure clarity and uphold project integrity.

Before addressing the issue with your client, take time to thoroughly assess the situation. Identify precisely how and why the project guidelines are being overlooked. Determine whether the issue stems from communication gaps, a misunderstanding of the project's scope, or a deliberate choice by the client. By pinpointing the root cause, you can customize your approach to effectively resolve the problem. It's important to aim for a solution that realigns the project with its original goals while preserving a positive and constructive relationship with your client. This careful assessment ensures a more tailored and effective resolution.

In the aforementioned project, we communicated to the client that skipping the security testing could lead to vulnerabilities being exploited, resulting in potential reputational damage and costly fixes post-launch. Our approach with a client was empathetic, but we emphasized more on a clear agenda to realign the project with the agreed-upon guidelines. This helped our client see the long-term value of following the guidelines, and how we protect the project’s quality and timeline.

Demonstre o cuidado de estar interessado verdadeiramente em auxiliar seu cliente na melhor negociação para ambas as partes, onde todos saem ganhando.

Reinforcing the agreement or project contract and reminding the client of the specific guidelines and milestones that were agreed upon is very crucial in the project life cycle. In my case, the contract with the client explicitly stated that all software releases must undergo comprehensive security testing before deployment. So, we emphasized that ignoring this clause would breach the agreement and could lead to legal and financial repercussions. We did not emphasize the principal value of the contract breach to the client to disregard the client's requirement but we clearly outlined how rapid or unrealistic changes could introduce potential risks, as it was designed to ensure the project’s success.

Setting boundaries is crucial in any relationship, including professional ones. Clearly defining non-negotiable aspects of project guidelines is essential. Communicate the importance of these guidelines to ensure understanding and adherence. It's important to be firm yet open to compromise, maintaining flexibility without sacrificing the project's integrity. Establishing these parameters provides a clear framework for your client, reducing the chances of future misunderstandings or deviations. This approach fosters a healthier, more productive working relationship.

Alinhamento de expectativas onde estabelece previsão de prazos, os custos envolvidos e o detalhamento dos procedimentos até a entrega final.

Alright, here's how I’d tackle this: once you’ve laid down those boundaries, it’s time to jump into solution mode. Think about tweaking timelines, shifting resources, or maybe even rethinking deliverables. The key is to stay flexible but firm on the essentials. Your job isn’t just to keep things moving—it’s to show that you’re fully invested in making this project a win for everyone involved. By offering up some solid options, you’re not just solving problems; you’re showing you’re in this together. This kind of proactive approach can really smooth over any rough patches and get everyone focused back on the end goal.

Once you've nailed down solutions, jump into action quickly. Update your project plans, and make sure the team’s in the loop on what’s new. Everyone needs to know their role in this updated game plan. Keep things on track by setting up extra checkpoints if needed. It’s all about making sure the changes stick and the project doesn’t derail again. Communication here is clutch—don’t skip it. By moving fast and staying on top of things, you show you’re serious about getting this project back on track. Your team will follow your lead.

I recommend that regular follow-up is crucial to ensure adherence to new guidelines and keep the project on track. Scheduling consistent check-ins with your client allows you to discuss progress and promptly address any concerns that may arise. This ongoing engagement helps prevent deviations and demonstrates your commitment to the project's success. Additionally, maintaining open lines of communication is vital for effective relationship building in project management. By showing dedication and responsiveness, you strengthen your relationship with the client, fostering trust and collaboration.