Le sujet de votre interview devient non coopératif. Comment récupérez-vous l’interview et obtenez-vous l’histoire dont vous avez besoin ?

Me ha ayudado en ciertas ocasiones. Es importante este primer paso, porque gracias a la calma, puedes poner en práctica el resto, es decir, ya con las emociones controladas, puedes escucharlo asertivamente, entender la situación, y más.

Stay calm and empathetic: It's important not to show frustration. Acknowledge the interviewee's feelings and show understanding.I understand this can be uncomfortable for you. My goal is to better understand your perspective." The way a question is posed can make the interviewee feel defensive. Try to ask open-ended, neutral questions. Create an environment of interviewee feels safe and comfortable. Explain the purpose of the interview. little silence can encourage the interviewee. Find common ground: Try to connect with the interviewee on a personal level. Talking about common interests or shared experiences. Break the ice. If the interviewee doesn't want to talk about a particular topic, change the subject and come back to it later.

No ayuda en absoluto obviar lo que está sucediendo. En cambio, mostrar empatía y un interés genuino en su bienestar va a facilitar que el entrevistado tome una actitud más receptiva: "Pepe, para mi es importante que te encuentres cómodo y a gusto en esta entrevista, ¿hay algo que pueda hacer por ti para que esto sea así?" Validar sus emociones también será un gran facilitador : "las entrevistas pueden ser una situación muy estresante y es normal estar nervioso"

An example I've seen is that being calm at this situation will definitely help a candidate, to think how we can make the interview smooth and leave a positive impact, staying calm helps in knowing where the candidate is making a mistake and where they can improve themselves.

A calm and composed attitude is paramount in conducting an interview, and so is establishing rapport. An uncooperative interviewee means rapport failed.

I like to listen and when a candidate is going off topic or babbling due to anxiousness I will kindly give them a probing question to get them back on track so they can share there best to the hiring manger.

Loud listening, intimate listening and observing has helped me a lot. Sometimes I let them be, and they come around. But I would never compromise on my integrity and purpose. I have a threshold, and I walk out gracefully at times. A few years ago, I was reporting about a sexual predator in India's VC ecosystem. This involved interviewing multiple women who came forward sharing their stories with me. I had to work on gaining their trust by listening to them for hours, and not even discuss the story. But it all helped in doing a series of impactful stories with their voices.

Listening is not about responding, it's about understanding. When we fail to do that, the other person clams up. It's time to retrace some steps until we get to the point when the misunderstanding occurred.

Active listening is a communication technique used to fully engage with, understand, and respond to the speaker, It helps in understanding things in a better way. It involves much more than simply hearing the words being said; it requires attentiveness, empathy, and thoughtfulness.

La escucha activa permite identificar claramente lo que la persona en ocasiones no lo dice en palabras sino en actitudes frente al profesional, los gestos, expresiones o frases que indican algo que seguramente no se vea tan importante pero que en muchos casos eso es la base que mantiene el problema o ciclo que no logras la persona romper. Es ahí, donde nosotros entramos y hacemos consciencia de eso y se puede trabajar en terapia

Some delicate topics require a more indirect approach. It's a considerably more successful strategy to have people volunteer information instead of it being forced out of them, and grow from there instead of hitting a wall.

Redirect the conversation towards the topic your guest likes to talk about because all of us want to be heard while talking about our favourite topic. When your guest seems getting interested again, take a smooth transition towards the story you want your guest to discuss.

You have to see if you can get them back on track fairly easily. It’s very important to see how it goes. It will only be worse on the job.

En el momento que la persona se indispone cada profesional puede tomar el control y hacer un impase en el sentido de la entrevista, que al final se va encontrar con lo que se dejó atrás. A eso le llamamos hilar en la entrevista, para llevar a la persona al punto que nosotros queremos y encuadrar nuestra entrevista

Offer control over the conversation: Ask them if there are specific areas they would prefer to focus on or if there’s anything they feel is important to discuss. Giving them some control might make them more cooperative. Allow off-the-record moments: Let them know they can speak off the record if they’re concerned about how their words will be portrayed. This can help ease their anxiety and open up a more candid conversation.

Start small and build from there. Every piece of information is part of a greater puzzle. Depending on the purpose and time at hand, the process of getting to know someone through an interview varies. There are certain things to cover first (the major "yes"-s and the absolute "no-no"-s, after which things can go either way. Being uncooperative is usually a "no-no" but it's healthy to get past that and address the issue. Open, hypothetical questions unstuck most people.

Desde un inicio deben plasmarse las respectivas que la persona trae y hacerle ver que estas pueden cambiar en el camino, ya sea que se mejoren o cambien de sentido, dejar claro eso hace que los pacientes o clientes vean la atención como algo que puede sorprenderlos al final o viceversa

End on good terms: If the interview is beyond salvaging, wrap it up courteously. You might still use other sources or revisit the subject later when they’re more cooperative. Follow up later: Sometimes, a cooling-off period can help. You can follow up with a polite email or phone call after the interview, addressing any concerns they had and offering another opportunity to share their perspective.

Creio que em entrevistas precisa ser levado em conta, que o entrevistado; está em busca de uma oportunidade que para ele pode ser um divisor de águas, entre o pagar as contas e se alimentar, ou ficar em uma situação insustentável, desta forma na maior parte do seu equilíbrio emocional pode estar comprometido naquele momento.

Using silence effectively is a powerful component of active listening. It creates space for deeper reflection and allows the speaker to articulate their thoughts more fully.

Strategic silence: Sometimes, staying quiet after a question can compel the interviewee to fill the silence, often leading to more in-depth answers. Don’t rush to fill every pause in the conversation.

Thread carefully with silence though. Too much of it can leave the wrong impression and tank the interview. Allow time for a breathing exercise, during which synchronise your posture and breathing with the other person. It's a powerful alliance tool.

Los silencios son necesarios y en ellos se dicen muchas cosas que aveces no vemos o las personas no lo dicen verbalmente. Los silencios nos ayudan a conectar y emperezar con la vida e historia de cada persona. Además, es muy positivo cuando después de ese silencio se medita y se hace consciente lo inconsciente

Dejar una puerta abierta desde la sincera amabilidad. Quien sabe los motivos que pueden hacer que esa persona esté bloqueada o no tenga esa disposición deseada en la entrevista. Facilitar el contacto y cerrar la entrevista de manera amable puede ser una puerta abierta a la que está persona acceda en un momento más adecuado para ella y donde quizá descubramos un potencial maravilloso

Cada profesional debe tomarse el tiempo de hacer un buen cierre y generar en sus clientes o pacientes la necesidad de volver, perseverar y que se vaya mejor de cómo llegó a nosotros. Ya sea por el tiempo cálido o por l descarga y retroalimentación que cada uno le dio. Somos médicos de la mente y esta funciona mejor cuando se genera bienestar en las personas. Todos queremos volver a ese lugar o momento en donde nos sentimos bien, protegidos, acogidos y escuchados, pero sobre todo en donde podemos ser nosotros mismos 😊