Vous êtes confronté à des conversations difficiles avec vos clients. Comment maintenez-vous votre bien-être émotionnel ?

Honestamente lo que me funciona es: *no tomar nada personal *ser auténtico, y empatico *respetar el tiempo del cliente *establecer límites claros

When faced with difficult client conversations, maintaining your emotional well-being involves a combination of active listening and establishing clear boundaries. Start by preparing yourself mentally, acknowledging that challenging discussions are a normal part of the coaching process. Engage in active listening by fully focusing on the client’s concerns without interrupting, which helps in understanding their perspective and diffusing tension. Reflect back what you hear to show empathy and validate their feelings, making it clear that you are committed to finding a constructive resolution. At the same time, establish and communicate firm boundaries to protect your emotional space.

To maintain your emotional well-being during difficult client conversations: Set Boundaries: Establish clear limits on your availability and emotional engagement. Practice Self-Care: Engage in activities that replenish your energy and reduce stress. Use Supervision: Seek guidance and support from colleagues or mentors. Reflect: Take time to process and reflect on the conversation, separating it from your personal feelings. Develop Coping Strategies: Use techniques like mindfulness or deep breathing to manage stress in real-time. These practices help you stay grounded and maintain your emotional well-being.

To help maintain well-being during difficult conversations you can engage in mindful listening, being present, watching your body language and staying curious. Taking a break after intense conversations to engage in a deep breathing exercise can help regulate your nervous system, making it easy to decompress.

Lo primero que debes tener claro, es que no te tomes nada personal; hay que saber guardar distancia entre las diferentes opiniones que pueden ser totalmente opuestas a las tuyas en el ámbito laboral o de negocios; y tu vida privada. Hay que saber cuáles son los pensamientos bases que hacen que un cliente pueda tener una reacción adversa; sus reacciones son fruto de cómo piensa sobre una situación; y la única forma de resolverlo, es indagando y teniendo una escucha empática. Finalmente, no te dejes contaminar; entiende que puedes controlar y que no; si esto lo tienes claro, sabes que tu estado de ánimo es lo único que puedes controlar, y no los factores externos que suceden.