Vous êtes confronté à un conflit d’équipe lors d’une séance virtuelle de coaching de carrière. Comment allez-vous le résoudre efficacement ?

-Hear Everyone Out: Ensure each team member has the opportunity to express their thoughts and feelings without interruption. -Show Empathy: Acknowledge emotions and validate concerns to create an environment of trust and respect. -Ask Clarifying Questions: Seek to understand the root cause of the conflict by asking open-ended questions.

For conflicts during virtual meetings a tried and tested approach is clear and known respect and space holding as in active listening to allow the issues to surface, discuss them without judgement and be always solution focused. When the team knows and understands that a conflict is just another opinion and the aim is to find a solution all members will become more objective and move away from the conflict to a new idea, solution or improvement

-Set Ground Rules: Establish clear guidelines for respectful communication and behavior during the session. -Encourage Participation: Promote an inclusive atmosphere where everyone feels comfortable contributing to the discussion. -Define Objectives: Clearly outline the goals of the session to keep the conversation focused and productive.

Especially when dealing with participants that are not as familiar with virtual group sessions, I have found that showing by example to be an effective method. For instance, using a Round Robin format, you can introduce yourself, talk about what you have been working on, what you plan on working on next, and call out blockers. Then pick someone else to do the same, asking them to speak to each part in the same format, possibly calling out if something is missed, then picking the next person to go.

-Identify the Problem: Pinpoint the specific issues causing the conflict and ensure they are articulated clearly. -Stay Neutral: Maintain a neutral stance to facilitate fair and unbiased resolution. -Focus on Facts: Base discussions on objective facts rather than personal opinions or emotions.

-Collaborative Solutions: Encourage team members to brainstorm and suggest possible solutions together. -Find Common Ground: Look for areas of agreement that can serve as a foundation for resolving the conflict. -Compromise When Necessary: Be willing to find middle ground where all parties can feel satisfied with the outcome.

-Action Plan: Develop a clear action plan with specific steps to address the issues and resolve the conflict. -Assign Responsibilities: Ensure that tasks and responsibilities are clearly defined and assigned to the appropriate team members. -Follow-Up: Schedule follow-up sessions to monitor progress and make adjustments as needed to ensure the conflict is fully resolved.

During virtual meetings it’s important to ensure that members are participating with the same discipline as if they are in the same room face to face. That is to put down distractions, contribute and be present, allow and hold space for others and above all respect each others time by not showing up late or wasting meeting time in non essential chatters

Addressing team conflict virtually requires clear communication and a structured approach. Start by establishing ground rules for the session to ensure respectful dialogue. Use active listening techniques and encourage each team member to express their perspective without interruption. Guide the team to focus on the issue, not personalities. Employ visual aids like shared screens to keep everyone aligned on the problem and potential solutions. Facilitate a collaborative problem-solving process, ensuring all voices are heard. Help the team identify common goals to foster unity. Conclude with a clear action plan and accountability measures. Follow up individually to address any lingering concerns.