Gestion des marchandises endommagées dans les opérations d’import/export : êtes-vous prêt à minimiser les pertes financières ?

Handling Damaged Goods in Import/Export: Inspect thoroughly: Document damage with photos. Notify carrier & supplier: File insurance claims if applicable. Negotiate: Replacement, refund, or discount. Prevent future damage: Review packaging & shipping instructions. Consider legal action: As a last resort. By following these steps, you can minimize financial losses from damaged goods.

To minimize financial losses from damaged goods, I focused on choosing reliable suppliers, improving packaging, and securing strong insurance coverage. I also set up quick inspection and reporting processes to handle any issues promptly.

ECAs would go a long way in providing protection against possible losses to exporters. Comprehensive understanding of Incoterms would help in being clear about the responsibilities and risks of the shipper and the consignee in order to avoid disputes and misunderstandings. Further, to mitigate the risk, it is quite advisable to take out marine insurance against any damage to the cargo in transit. Proper handling instructions are to be given upon handing over cargo, specifically written on the SLI provided during its preparation. Appointing Surveyor during Stuffing and destuffing can be considered. Finally, knowing the nature of your cargo and the choice of proper containers is very important to prevent damage and ensure safe delivery.

By ensuring item counts are accurate, maintaining packaging integrity, and documenting any discrepancies upon receipt, we can greatly streamline the claims process. Prompt action in this regard is essential, as delays can complicate efforts to resolve issues. Detailed and timely documentation of goods' condition not only facilitates smoother insurance claims but also strengthens our stance in any disputes with carriers. Your emphasis on immediate action aligns with best practices in import/export operations, and I appreciate your insight on how to minimize complications in this critical area.

Yes, a pick the one which suits each situation, not only blanket approval. Evaluate each insurance package and the insurance companies in paying the claims.

Best Practices for insurance coverage :- 1.Choose the Right Policy: Assess your specific needs and risks to select the most appropriate insurance coverage. 2.Work with Reliable Providers: Ensure your insurance provider has a good reputation and offers comprehensive coverage. 3.Understand the Claims Process: Familiarize yourself with the documentation and steps required to file a claim efficiently. By securing the right insurance, we can safeguard your business against potential financial setbacks and ensure smoother import/export operations.

It is important to pick the right insurance company which will work smoothly and faster to cover your damage. Because I have gone through some incidents where they take more than 2 or 3 months to give you the claim and some companies have provided within a 2 week period. And also it is important to read the terms like from where to where they cover the insurance.

Always choose best insurance plan which have local and international presence and strong network and prepare loading and unloading plan as per insurance guidelines to stream line the process.

Insurance coverage is more than just a safety net; it's a strategic tool that allows businesses to manage the complexities of global trade with confidence. By understanding and selecting the right insurance—whether it’s marine, air cargo, or a comprehensive policy that covers risks like delays, spoilage, or political instability—you can ensure that your operations are protected against unforeseen events. Tailoring your coverage to the specific risks of your goods and routes not only safeguards your finances but also enables smooth, uninterrupted business operations.

By ensuring that item counts are accurate, packaging integrity is intact, and any discrepancies are documented immediately upon receipt, we can significantly streamline the claims process. As you mentioned, delaying this process can complicate matters, so timely action is key. Clear and detailed documentation of the condition of goods upon arrival not only supports insurance claims but also strengthens our position in any disputes with carriers. I appreciate your guidance on this critical aspect of import/export operations.

Inspection protocols are essential for protecting your supply chain and ensuring accountability. A standardized process—covering item counts, packaging checks, and documentation—helps quickly identify and address any damages, supporting smoother insurance claims and minimizing disputes with carriers. Timely inspections also strengthen relationships with suppliers and carriers by promoting transparency and prompt issue resolution.

Implementing stringent inspection protocols at various stages of the shipping process can significantly reduce the incidence of damaged goods. Conducting pre-shipment inspections, in-transit monitoring, and post-delivery checks helps in identifying and addressing issues promptly. These protocols not only ensure the quality and integrity of your goods but also provide documentation that can be crucial when filing insurance claims or resolving disputes.

Implement rigorous pre-shipment inspection procedures to identify and rectify any issues before goods are shipped. Consider third-party inspection services to verify the condition of goods before they are loaded and then thorough inspection once the goods reach to identify any signs of damage. Always hire a reputed third partyinspection agency as their report will be valued better if you had to eventually claim from Insurance.

Inspection protocols are extremely important, not only before shipping but also after the arrival. Ensuring that the goods arrived the same or near conditions of its departure. Also, the inspection makes sure that the goods are properly prepared for transportation, which may prevent the goods from being held in customs after arrival.

Claims process, including required documentation and deadlines. Precise record-keeping of the shipment's condition upon receipt, correspondence with the carrier, and any other relevant evidence will streamline the claim filing process

Always maintain detailed records of all transactions, including bills of lading, inspection reports, and photographs of goods before and after shipping with date and time. Ensure all documentation is accurate and complete to support any insurance claims or disputes.

La réclamation sert à soit, se faire rembourser, soit se faire livrer à nouveau la marchandise dans l'état convenu. Surtout, que maintenant les transporteurs de marchandise par camion ne font vraiment pas très attention à la marchandise qu'ils transportent. Il s'avère important d'être vigilant et réclamer tout suite les dégâts rencontrés

Immediately the information has to pass on to the supplier. The damage can happen in transit as well or there can be a silly mistake from the loading team. The supplier should always be given an option to appoint a third party inspection or to personally visit wherever possible. First agreeing on quality is very important before you put a monetary term over it.

It is the exporter’s responsibility to make sure that no damaged goods are loaded into the shipping container. This includes making sure that the goods are packed properly. 

O tipo de embalagem para o seu produto é muito importante para evitar danos, pois se a embalagem for frágil ela pode romper durante manuseio no momento de carregamento ou embarque causando avarias.

Understanding in which Incoterm the contract was done will be crucial to finding a solution. In the first step, the importer needs to identify how much of the goods were damaged to open a claim with the exporter to decide what will be done to repair the affected portion. Also, it will be important to collect the Damage letters from all the parties involved in the transportation for insurance purposes.

Ensuring that correct packaging is done, ensuring entitled quality is loaded and ensuring that the transit time is as minimalistic as possible will always reduce the damage that can happen to material in trade.

Por experiencias, y desde el punto de vista netamente cumplir con el cliente, éste punto es más que estratégico. Muy válido planificación, seguros, transporte, logística. Cliente dirá: ¿De que me sirve tu seguro y papelería después? Tengo seguros como tú. Mi cliente espera el repuesto crítico (tiene seguros igual que tú y yo), de lo contrario no podrá cumplir con su cliente (tiene seguros igual que tú y yo), donde hay un plan de producción detenido en espera del repuesto para poder embarcar , cliente quién también tiene compromisos con cliente y también seguros. Ud + 4 Clientes afectando sus negocios. Críticos+Alto Valor, implemente planes fuera de la caja. Ej. Dos embarques iguales por vías distintas. Otros, inventarios en nivel expuesto.