Comment renforcer la confiance dans une équipe d’automatisation des processus ?

A comunicação clara e assertiva é essencial para a eficiência e alinhamento entre a equipe, para que todos estejam no mesmo barco, e remando na mesma direção. E a transparência é essencial para estabelecer confiança. Nesse sentido, as pessoas devem se manter acessíveis para comunicação entre toda a equipe.

Building trust in a Process Automation team involves clear communication, transparent goal-setting, and consistent delivery. Ensure team members understand the purpose of automation initiatives, provide regular updates on progress, and address concerns promptly. Encourage collaboration and celebrate successes, fostering a positive and inclusive team culture. Establishing reliability through consistent delivery of results reinforces trust and confidence in the team's capabilities.

Clearly communicate project goals, expectations, and any changes in direction. Be honest about challenges and successes, and provide regular updates. Empower team members by giving them autonomy and ownership over their tasks. This helps build confidence and trust in their abilities to deliver quality work Be consistent in your actions and decision-making. Open communication and resolution of conflicts demonstrate that the team is a safe and respectful environment.

Clear Communication: Transparency: Be open and transparent about goals, progress, and challenges. Share both successes and failures, as this fosters an environment of honesty. Active Listening: Take the time to actively listen to team members' concerns, ideas, and feedback. This not only shows that you value their input but also helps in understanding their perspectives.

Klare Kommunikation und die Entwicklung eines Zielbildes sind die Schlüssel zum Erfolg. Jeder im Team sollte über die Absichten informiert sein, damit das Team am selben Strang und in die gemeinsam definierte Richtung zieht. Dabei ist es essentiell, sein Wissen und seine Bedenken zu teilen, denn nicht jeder kann alles wissen, geschweige denn direkt die perfekte Lösung entwickeln.

Trust can be further nurtured by demonstrating a willingness to share your expertise and skills with the team. If a team member is struggling with a task or concept, proactively offer to help them. Create an inclusive environment that encourages everyone to share their knowledge and learning experiences with each other. This mutual sharing of knowledge can promote a sense of respect and trust within the team.

Competence and Reliability: Demonstrate Competence: Showcase your skills and knowledge in process automation. This not only builds confidence in your abilities but also sets a standard for the team. Consistency: Consistently deliver high-quality work. Reliability builds trust over time, and team members will be more likely to trust colleagues who consistently meet expectations.

¿Cuál es el momento oportuno para compartir conocimiento y habilidades? Supongamos que somos un equipo externo. El asunto es prudente en “tiempo de preparación” del proyecto, en el de “evaluar el avance” y en el de “evaluar resultados” PERO NO en tiempo facturado al cliente - pues no le crea valor. El presupuesto y cobro del proyecto es con la premisa de que cada integrante YA conoce y sabe aplicar su conocimiento, el mismo que le dio mérito para participar. En “tiempo de ejecución” del proyecto tiene cabida el “liderazgo dinámico” durante el cual existe la oportunidad de aprendizaje, en particular en momento del rol de seguidor. Es un “aprender haciendo” mientras se aporta desde competencias y habilidades que ya se tienen.

Empowerment: Delegate Responsibility: Empower team members by delegating responsibilities based on their strengths and expertise. This not only shows trust in their abilities but also allows them to take ownership of their work. Encourage Autonomy: Give team members the autonomy to make decisions within their areas of responsibility. This fosters a sense of ownership and accountability.

Collaboration and cooperation are key elements in developing trust within a team. Encourage team members to work closely together on projects, participate in brainstorming sessions, and engage in problem-solving tasks collectively. Foster an environment that promotes team spirit, where everyone values and appreciates each other's inputs and works towards a common objective. This collaboration can significantly enhance mutual trust and cohesion within the team.

A colaboração e cooperação leva ao enriquecimento de toda a equipe. Todos têm conhecimentos e experiências válidos a compartilhar. É importante incentivar um ambiente de colaboração, para que o conhecimento seja compartilhado, e haja aprendizado contínuo.

Para colaborar y cooperar en la automatización de procesos con destreza, habilidad y éxito se requiere que todos en el equipo compartan 1) el entendimiento del negocio del cliente, 2) la comprensión de los procesos involucrados, y 3) los significados para el vocabulario pertinente según el alcance de la automatización. (La calidad de la comunicación se abordó en otro apartado de este aporte).

Sharing your knowledge and experience is key. But also being open to the ideas of the process owners is even more so. They live and breathe these processes and although you may know best practice, they might know an even more efficient way of doing things.

Personal accountability and responsibility are crucial in fostering trust. Encourage members to accept responsibility for their actions and decisions, holding them accountable for the results. This sense of ownership helps members feel more invested in their tasks and promotes a culture of reliability and trust within the team.

Responsabilidad de entender los procesos del cliente. Éstos son planes para ejecutar la estrategia, alcanzar objetivos y sostener un desempeño, básicamente. Por su naturaleza trasversal, hay relaciones causa-efecto entre unos procesos y otros hasta llegar al cliente externo. Automatizar procesos sin la claridad adecuada llevará con frecuencia a una suboptimización inconveniente. Un caso particular, entre muchos, es automatiza sin saber que los productos generan pérdida. En este caso, automatizar solo agiliza una pérdida económica - lo que destruye valor, en particular si se automatizan procesos de línea, en cuyo caso eventualmente se logrará agilidad respecto a la utilidad bruta, pero dejando expuesta la utilidad operativa.

A culture of recognition can also contribute significantly to trust-building. Celebrating team successes and rewarding good performance sends a message that every team member's contribution is valued. Recognize and appreciate the efforts and achievements of each member. This not only fosters a positive team spirit but also enhances trust and camaraderie among team members.

Here are some of the ways to build trust in the process automation team: 1. Keep the communication transparent: Try to have transparency when communicating with the team. The team should get all the information from authentic sources only rather than something which is the part of grapevine communication. 2. Rewards and Recognition: The good work should always be rewarded in order to keep the entire team morale high in all situations. 3..Support the Initiatives: This is one of the key things to build trust. Be ready to take suggestions from every team member and support their idea. Not necessary it will get implemented. But at least appreciate it and try to take good parts after having brainstorming sessions around that idea.

Para generar confianza en un equipo de Automatización de Procesos, creo que la comunicación transparente es clave. Explicar claramente los objetivos, beneficios y desafíos del proyecto de automatización ayuda a que todos comprendan su importancia.