Comment pouvez-vous encourager l’engagement et l’autonomisation des patients grâce aux portails ?

Overcoming barriers to portal adoption requires addressing the lack of awareness among patients. Many may not know about the portal, its benefits, or how to use it securely. Educate patients through various channels—website, social media, newsletters, and in-person visits—with clear instructions, demonstrations, and support. Establishing a FAQ section or help desk can further assist patients in navigating and utilizing the portal effectively. Education plays a key role in empowering patients to access and leverage the benefits of healthcare portals.

Encourage patient engagement with healthcare portals: 1. User-friendly design 2. Educational resources 3. Secure communication 4. Convenient scheduling 5. Mobile accessibility 6. Interactive tools 7. Personalized health records 8. Notifications and reminders 9. Feedback mechanism 10. Incentives 11. Multilingual support. Empower patients for better healthcare management.

As a medical doctor I can tell this confidently is that we are losing the trust and engagement of patients. The biggest reason of this is to not see patients as one of the stakeholders. Patients shouldnt be one of the stakeholder but should be the main stakeholder. Every single project has to be based on patient-centric approach. Just like other sectors, where end-consumer is the main player. In healthcare, it has to be the same approach. Always, patient first. Then we can start the communication channels.

I think hands on education at point if service would be most helpful in discovering barriers to usage and gaps in understanding. While FAQs and tip sheets help, sometimes users have in real time questions that only take a matter of seconds to answer or demonstrate.

Ease of use of the portal is extremely important if you want the patient to regularly engage and use it so make it user friendly and make the patient aware about it

AI is the most important tool that we have to use in the personalization of patient education and treatment. We have to gather real-time data and through AI this has to be channel into personalized content. By this method, we automised our operations with a personal perspective.

Para maior engajamento do cliente com o portal corporativo da organização é necessário o desenvolvimento de uma interface interativa, amigável, constantemente atualizada. A customização da interface de uso deve estar alinhada ao perfil do cliente final, principalmente sob o aspecto etário, cultural e sócio econômico. Realizar testes de validação e homologação com clientes beta é uma excelente boa prática, com vistas a maior assertividade de adequação e engajamento.

we have the data pool, we need to effectively use it to build patient engagement! Personalization according to patient profiles will save them time as it eliminates unwanted resources and directs them straight to their specific expectations! Patient needs and demographics can play an important role in personalization as it can also help them engage in community programs through the portals!

Personalization starts with determining the purpose and scope of engagement through that particular portal. This may need to be the foremost agenda of any customer/client engagement practice or program. The former in turn, would have to be aligned with the organization's customer engagement and relations management strategy. The strategy hopefully would have layed out the target and implementation approach towards the target with regards to client/customer engagement. Once these are in order, implementatin plan may be formulated and put to effect as described in this article.

Virtual Health Check-ins! This is the future of healthcare. Where we will be able to engage patients easier and gather data in a more efficient way. Through digital health strategies, this has to be our reality in the near future.

Encouraging patient engagement through portals involves utilizing the platform for meaningful interactions. Deliver high-quality, patient-centered care by sharing test results, answering questions, and providing advice. Foster patient-provider relationships by expressing empathy, appreciation, and encouragement, and inviting feedback. Engaging patients through portals not only builds trust and rapport but also cultivates loyalty, creating a dynamic and patient-centric healthcare experience.

Enhancing patient empowerment via portals requires unconventional strategies. Gamification, transforming health tasks into interactive challenges, captivates user interest. Personalized learning paths tailor the portal experience, ensuring relevance. Integrating voice-activated features enhances accessibility, accommodating diverse user needs. Seamless telehealth integration offers convenience and comprehensive care. Incorporating social support networks fosters a sense of community, motivating sustained engagement. At the end, if patients percieve that healthcare portals can revolutionize his involvement and reduces his care bill , he will follow, the issue here we don't spend much time nor Innovation strategies to educate patients.

Holding a virtual follow-up is one way to increase patient engagement on portals! Also, portals should be seen as a way of building a community, so patients can be notified of any community programs based on their needs. That helps build the organization's relationship with the patient!

In my practice I find it useful to engage my patients by making a measurable connection between a portal's use and his/hers patient centred goals

Secure Patient-Controlled Health Records! This is incredibly important. We need to gather data but we also have to give the power to control this data back to our patients. Only then, we will truly reach the most quality data. Once, our patients feel safe and empowered!

Encouraging patient empowerment through portals involves enabling them to take an active role in their health. Provide access and control over health information, allowing patients to view, update, and share their data. Facilitate participation in decision-making and goal-setting, offering choices, options, and recommendations. Empowering patients through portals enhances their confidence, motivation, and self-efficacy, fostering a collaborative and informed approach to their health and care.

Giving access to patients to their healthcare data through diagnostic reports/medical records can help them get involved in the decision-making process! Also, patients with chronic diseases can be given goal or health trackers to check and update their progress on the portal on which quick feedback can be provided to them!

Ensuring ongoing patient engagement and empowerment with portals involves regular evaluation of performance, impact, and satisfaction. Collect and analyze data on usage, functionality, and outcomes, including user numbers, visit frequency, activity types, and changes in health indicators. Gather feedback from patients and providers through surveys, interviews, or reviews to understand experiences, preferences, and expectations. Evaluating the portal allows identification of strengths, weaknesses, opportunities, and challenges, facilitating continuous improvement for an effective and user-friendly healthcare portal.

Portal monitoring to see what works best for the patients is extremely important! Hence, updates should be made in accordance with patient feedback!