Quelles sont les aptitudes et compétences clés dont votre équipe d’aide à la vente a besoin pour réussir sur le marché actuel ?

Além dos tópicos já apresentados, no mercado atual, a equipe de capacitação de vendas deve dominar novas tecnologias, com a inteligência artificial (IA) desempenhando um papel central. Conhecimento profundo do produto e do mercado é essencial, enquanto a IA melhora a análise de dados, identificando padrões e prevendo comportamentos dos clientes. Ferramentas de IA automatizam processos de vendas, desde a geração de leads até o acompanhamento, permitindo personalização em escala. Chatbots e assistentes virtuais melhoram a comunicação digital, e a integração com CRM oferece recomendações personalizadas. A IA também ajuda a identificar oportunidades e ajustar estratégias, otimizando processos e melhorando o desempenho da equipe.

La alineación estratégica de un equipo de ventas es crucial para el éxito en el mercado actual. Esto implica identificar y desarrollar habilidades y competencias clave entre los miembros del equipo. Las competencias esenciales incluyen la comunicación efectiva, la negociación, y el conocimiento profundo del producto y del mercado. Además, es vital la adaptabilidad y el manejo de tecnologías de ventas y CRM. La formación continua y el análisis de desempeño garantizan que el equipo esté alineado con los objetivos estratégicos de la empresa, mejorando así la eficiencia y los resultados en un entorno competitivo.

Soft skills are the hardest skills to gain and provide the maximum benefit to any Sales team both externally and internally. You can build meaningful connections with your clients by Sharing a personal story Sharing your honest opinion Being kind in tough discussions Understanding non-verbal cues Using a little humor Being a good listener Strong connections drive customer loyalty and business growth. Try incorporating these steps in every client interaction and notice the difference.

Getting your strategy in sync is key. Your sales approach acts like the leading edge, reaching out to customers and syncing up with marketing to make sure your message is the same all around. This creates a reliable and cohesive experience for your customers, making your brand and the info you deliver feel more trustworthy and solid.

Product Knowledge is needed as well. Understanding the products or services the sales team is selling and being able to communicate their features and benefits effectively.

"Content creation? Isn't that the marketing department's job?" Well, yes, but as a sales professional, you must also be adept at writing. I constantly revise and collect testimonials from clients, ensuring pitch decks and emails stay current. It's essential to understand your buyer through buyer personas and tailor the buyer's journey to their pipeline stage. Additionally, crafting your sales script is crucial, evolving it as you learn more about your prospect's pain points, objections, and business goals. Now time to create and refresh your "sales content."

A highly valuable resource I've encountered on this topic is the book "They Ask, You Answer" by Marcus Sheridan. Sheridan proposes that the sales enablement team should function as knowledge curators rather than creators. He advocates for every individual in the company, without exception, to be watching and listening for questions posed by prospects or customers. These questions represent the inquiries of your target market. Employees then capture the questions and provide answers. Subsequently, the questions and answers are forwarded to the marketing team for refinement, editing, and strategic utilization to enhance sales efforts.

Esto requiere habilidades en storytelling, redacción persuasiva, y conocimiento del cliente. Los vendedores deben dominar herramientas de marketing digital y análisis de datos para crear contenido relevante y atractivo. Competencias en SEO y manejo de redes sociales son esenciales para maximizar el alcance. La capacidad de adaptar el contenido según las tendencias del mercado asegura que la estrategia de ventas sea efectiva y alineada con las necesidades del público objetivo.

I encourage the content creators to be more of content currators. What I mean is, everyone in the company, expecially those who have ANY contact with customers (sales, marketing, customer service) note questions and concerns customers have. Then that employee writes up a solution or answer, even if it is in a rough form. Then send it to the content currators who then edit and clean it up. Now you have relavent information directly addressing questions customers have with reliable solutions to provide relavent content. That information is extremely valuable to the sales team.

Content is king these days, even in Sales. Effectively communicating your value prop drives engagement, generating more leads and ultimately boosting success

In my organization, Sales Enablement serves, supports, and partners. We serve revenue-compensated Sales reps including: XDRs, AEs, and CSMs. We Enablement supports revenue-motivated Sales reps including Solutions Architects/Engineers, Revenue Ops, and Sales Leadership. We partner with Sales-adjacent roles including Marketing and Partner Channel Sales.

Having the Sales Enablement team train is great. However, I encourage the sales manager to provide the sales skills training because the manager also oversees the KPI's for the rep. Those KPI's will reveal if the rep isn't prospecting enough, struggling to close or poor at negotiating. Then the manager and rep can work at the skills needed with by themselves, so the rep has more ownership of the solution or in conjunction with Sales Enablement. Too often I see training and coaching in a silo from the reps performance metrics. That may make everyone (the trainers, the manager, and the rep) feel like they are doing what they should, but it doesn't move the sales performance as fast as the method I proposed above.

I have been an ERP sales person, an ERP implimentation agent, and National Director of Sales responsible for two CRM integrations (one went bad and one didn't), and I now suggest different CRM's for my clients. My suggestion: the adoption is both the most relavent and most difficult in the entire process. It is better to have a sub-par CRM adopted than a perfect CRM that is not. Create a pilot team. The sales person who is on that team does not have to be the top sales person but they should be the most influential of your reps. Go through the implimentation plan you establish. Manage the plan tightly. Pause it, if your team falls behind, because they won't be able to catch up if you just keep going, in an effort to make the time line.

Staying ahead with the latest technologies is crucial- the impact of your messaging depends on how well it's delivered. Falling behind competitors in tech adoption can put your team at a huge disadvantage

Data analysis is often overlooked within sales enablement and it's a critical component for success. Best practice says that sales enablement is responsible for: Talent (training new and existing reps), Assets (content creation and serving it up when needed), Sales Strategy and Sales Communications. Without a data-driven, prioritized effort, it is easy to become reactive and over-committed. That is why data analysis is so critical. Working with Rev Ops to identify trends, gaps and opportunities in the following areas can be critical for Sales Enablement to know where to focus to have the biggest impact: activity & performance metrics, time-in-motion study, new hire time to ramp & productivity.

In my opinion, effective data analysis is a priority for sales teams looking to identify and target high potential leads in today's climate. It will enable your team to understand customer behaviour and preferences, which is turn will facilitate personalised sales strategies. By analysing sales data, I've consistently found that your team can then uncover trends and insights which drive informed decision-making and strategic planning. I'd recommend employing techniques such as predictive analytics (forecasting sales trends), A/B testing (comparing sales approaches), sales funnel analysis (identify bottlenecks and drop-off points), and customer segmentation based on buying behaviour and preferences. Prioritise data analysis today!

A natural hurdle many companies have in the area of between sales and marketing is communication. Company's structure is often to blame for this. Executives divide sales and marketing into silo's. One solution is to not have a separate Chief Marketing Officer and a Chief Sales Officer. Have both branches in one department with frequent cross colabortion projects. Have the marketing people in the same "sales meeting" as the sales people.

La capacidad de escuchar activamente permite entender las necesidades del cliente, que es esencial, para facilitar la transmisión de beneficios del producto. La competencia en el uso de herramientas digitales, como el correo electrónico y las redes sociales, amplía el alcance y la eficacia de la interacción con los clientes. Además, habilidades interpersonales, como la empatía y la resolución de conflictos, fortalecen las relaciones y fomentan la lealtad del cliente.

Communication in Sales Enablement absolutely requires the discipline to "seek first to understand, then to be understood." The value of active listening for Enablement professionals cannot be understated!

Now that AI has entered the market, I'd like my sales team to have skills that AI lacks. Emotional intelligence is crucial, as AI lacks the human touch needed to build relationships and understand customer emotions. Furthermore, while AI can manage routine tasks, solving complex problems requires human creativity. Sales professionals should be adept at providing personalized approaches.

For organizations that are just starting their Sales Enablement adventure... congrats! It's one of the best moves you can make to ensure the efficiency and effectiveness of your scaling team. Be mindful about setting realistic goals - first control the chaos by organizing current resources, documenting processes, and establishing procedures for training. Then turn your eye toward understanding and measuring impact with any of the robust tools and frameworks available on the market today!