Votre connexion Internet est interrompue lors d’un entretien avec un client. Comment vous assurez-vous que la conversation reste sur la bonne voie ?

If your internet crashes during a virtual interview, notify your interviewer immediately. Treat it as a hurdle in a race—communicate the problem and collaborate on a solution. As a backup, practice using your phone's hotspot beforehand to stay connected. Stay composed and proactive to keep the interview on track. Stay calm to avoid hassle

If your internet connection drops during a client interview, quickly send a brief message via email or a messaging platform to inform the client about the technical issue. Apologize for the inconvenience and assure them you're working to reconnect. If possible, provide an estimated time to resume or suggest rescheduling. Staying calm and communicating promptly shows professionalism and keeps the conversation on track despite the disruption. Once reconnected, acknowledge the interruption and smoothly transition back to the discussion.

Internet issues happen. Being prepared for them is critical to get back on track. First, be ready to switch to your phone if your internet on your computer goes down. Your phone is the next best option and have a place to set it up against in the event that the internet goes down. Be sure that the location of the phone has good lighting and essentially the same background view. Apologize for the outage and get back to answering the questions once you can ensure they can hear and see you.

I agree. In fact, before the Interview, you can do: 1.Test Your Connection: Ensure your internet connection is stable. If possible, use a wired connection instead of Wi-Fi to reduce the risk of disconnection. 2.Backup Plan: Have a backup device ready, such as a smartphone with a data plan, so you can quickly switch if your primary connection fails. 3.Inform the Client: At the start of the interview, briefly mention that if there are any technical issues, you will reconnect as soon as possible or switch to a phone call.

Normally, before to do a videocall or virtual presentation, I try to ask the cell number (usually isn't a problem). This allow me, in case to disconnection, to send a what's-app message or call customer. Normally I don't switch on my phone because is difficult to show slides or any type of documentation. It is better, in my opinion, to inform the customer about the issue and quickly, try to reconnect by PC. If it isn't possible, try to take another timeslot. Only if customer cannot give us another appointment use the phone. But of course, before the videocall I try to do prepared to any connection problem.

Get back on the line, and get the conversation back on track. Smile and start where you left off or start over. Good transitions back are "as I was saying" or "shifting gears back to the conversation" and remember to take a deep breath most importantly remain calm.

Other actions you should do: 1. Stay Calm: If your connection drops, stay calm. Reconnect as quickly as possible using your backup device or data plan. 2.Communicate Promptly: Send an email or message to the client explaining the situation and your plan to reconnect. This shows professionalism and keeps the client informed. 3.Switch to Phone: If reconnecting takes too long, suggest continuing the conversation over the phone. This ensures the interview can proceed without further delays.

Always have the email address of the hiring manager and the recruiter or recruitment coordinator available if you cannot get back online. Cleary explaining what happened right away could lead to the call be rebooked, but get it on the books and do not let the opportunity to interview go unfinished due to technical difficulties.

It is a general rule for customer meeting (virtual or face-to-face). To summarize discussed points help both to refocus on arguments, but also help you to verify if customer is following you or if he has understood your message. You can do also at the end of discussion, to impress on customer minds your message as last thing of meeting. For next appointment, will be easy to restart where you have left.