Votre argumentaire de vente est mis à mal par un collègue. Comment allez-vous reprendre le contrôle et sécuriser l’accord ?

Don't be afraid to open dialogue. Praise in public, but correct in private. Don't beat around the bush too much and tell it how it is. However - end it on a positive, confident note that something like this won't happen again.

When the opportunity is right, speak softly and a bit quietly while you reconfirm the points the customer is in agreement with you on. Acknowledge concerns the customer may have and then get agreement that if those are addressed to their satisfaction, going forward with the sale is still likely. Speaking softly and quietly makes people listen more closely. If the colleague starts talking again, stop talking and just look at them seriously. It always makes people stop talking and helps regain attention. Lastly, after the call is over, while in the car or parking lot, remind the colleague of what you were there to do. Make sure they understand for the next time that you two need to be on the same sheet of music at all times.

When faced with a situation where my sales pitch is being undermined by a colleague, the first step I would take is to maintain my professionalism. It's essential to stay composed and not let emotions dictate my response. I would calmly acknowledge any valid points made by my colleague but refocus the conversation on the core value proposition that I was presenting to the client. Ultimately, maintaining professionalism in the face of internal challenges not only helps me secure the deal but also strengthens my reputation as a leader who can navigate tricky situations with poise and confidence.

As a skilled sales professional, you confidently presented your pitch, but a colleague unexpectedly contradicted you. Staying calm, you addressed concerns, refocused on the client's needs, and reaffirmed your expertise. Impressed, the client agreed to next steps. Your poise under pressure earned respect and secured the deal.

Apologize! Take control and responsibility for what happens next. Be genuine in your replies, don’t over promise. Drill down on how you can solve the problem or issue and be there to implement it. Gain acceptance on a human level and not the sales objectives.

1. Prioritize the client's needs and keep the focus on delivering value. 2. Communicate openly with your colleague to resolve any misunderstandings. 3. Highlight your unique strengths and how they complement your colleague's skills. 4. Demonstrate your expertise and commitment to the client's success. 5. Remain calm and composed, even in challenging situations.