Votre équipe a du mal avec les signaux non verbaux. Comment pouvez-vous gérer efficacement les interprétations contradictoires ?

Usually I see this happen because of unrewarded pay from one of my employers. They get to talking about with the others to get their opinion. But most of the time wanting word to get back to me. By then I’m usually wondering why their performance has decreased and why the others are down. Until I confront them

Acredito que nestes momentos o mais importante é estar disponível para sua equipe. Nos mínimos sinais de insatisfação de um colaborador buscar entender quais são as informações que não estão claras, ou seja, o óbvio sempre precisa ser dito. Desta forma, evitamos qualquer subjetividade de informações e deixamos claro qualquer dúvida que possa existir do colaborador. O importante é agir logo para que essa insatisfação não se propague para os demais.

Based on my experience, to navigate conflicting interpretations of non-verbal cues, encourage open communication and context sharing, use "I" statements to express concerns, focus on patterns rather than isolated incidents, and provide training on non-verbal communication. Promoting active listening, empathy, and feedback can also help clarify misunderstandings effectively. But how do you manage when people do not talk ? Your view ?

Non-verbal signs may have so many reasons. One example may indicate the person is afraid to express themselves (conflict? uncertainty? trust?). One of my favorite books is "Crucial Conversations" which I often refer back to, and suggest my team do as well, to develop ways to communicate better and focus on a common goal or purpose. Once everyone agrees on a common goal, it makes the conversation easier. Whether it be needing help, providing or receiving criticism or suggestion, or dealing with other difficult topics, you are able to transform fears or anger into constructive conversations and move forward - together.

Know your team members individually and know their attitudes . Know when one is happy, sad, spiritually low, stressed etc so that when it happens you will quickly notice the difference and engage them for mutual solution talk

Non-verbal cues can be stifling for a team, if there is not follow-up with verbal validation. In many occasions, non-verbal cues stem from a personality/role conflict, a frustration with a current work situation, or lack of alignment in a work department. These cues can divide a team very quickly, and can have long lasting implications. The key is promptly and directly confronting non-verbal cues with an honest discussion. This is a two-way conversation, beginning with open sharing from the individual sensing the cues. Conducting a professional dialogue in this manner, will allow for the individual displaying the cues to respond, or explain. Overall, this typically will strengthen workplace relationships.

Non verbal cues can be devastating if not opened up with dialogues once sensed .There are instances when people part of from life due to conflict of opinion , personal interest ,maybe jittery , personal dislikes among team members and workplace rivalry too .Hence team gets strangled and sided without fulfilling the real spirit of the team objective . Key is to clarify one-on-one for bigger cause of the objective.

This issue originates from human interactions becoming more and more virtual. Technology has value for sure, but it cannot replace real life in person interactions. We all learn to process information by observing body language, facial expressions, proximity, all happening in a real life environment of additional stimuli. Of course in today’s work world some colleagues never even meet each other in real life, never mind hold a meeting in person. That being said we all live in a world full of other people, so we should be encouraging colleagues to go out in the world much more and interact with actual living breathing people, so they can learn how to better process those non verbal signals. Nothing can replace real life interactions.

To navigate conflicting interpretations of nonverbal cues, encourage open dialogue by creating a safe space for team members to express their perspectives. Clarify any misunderstandings by asking questions and validating each person’s viewpoint. This helps align interpretations and fosters mutual understanding.

Encouraging open dialogue within the team is vital for resolving misunderstandings. When conflicting interpretations arise, fostering a culture where team members feel comfortable discussing their perceptions openly can help clarify intentions and reduce tension. This practice can also enhance trust and promote a more collaborative environment. Regular team meetings or check-ins where members can express concerns or clarify any doubts regarding non-verbal communication are effective.

We have established process and procedures that clear any ambiguity the interpretation of non-verbal cues might develop. The only acceptable method would be written expression to avoid differing interpretation of non-verbal cues.

- Verbal communications work in specific areas like lines of production where eye contacts or body motions can provide quick signs of dangers or something wrong. - However, verbal communications sometimes require the interruptions which can be changed by a bias or different backgrounds. - So setting clear guidelines when and which communication ways should be used and how. By holding common understandings, you can avoid any misunderstandings.

I’ve led global teams and while eye contact is viewed as a sign of respect in North America, in some cultures like Hispanic, Asian, Middle Eastern, and Native American, the opposite is true. It’s important to be sensitive to the different cultures represented on our teams and for members of the team to understand the differences to create an inclusive and harmonious work environment.

Setting clear communication guidelines can minimize misunderstandings. These guidelines should outline acceptable non-verbal behaviors and how to interpret them within the team context. For example, a team might agree that maintaining eye contact during discussions is essential for active listening, or that nodding signifies agreement. By establishing a common understanding, teams can reduce the likelihood of misinterpreting each other’s non-verbal signals.

Fixer un cadre dès le début de vos interventions. Définissez clairement avec votre équipe ce qui est "ok" et ce qui ne l'est pas. Par exemple en établissant les 10 règles de l'équipe. Chacune des règles devra être acceptée par l'ensemble du groupe, si ce n'est pas le cas la règle est modifiée ou supprimée, de cette manière l'ensemble des collaborateurs sera impliqué.

Training on non-verbal communication is a great way to create awareness amongst the team. The content should take into consideration the fact that different cultures are represented in teams and the nuances. In a training session conducted by a company that worked for years ago for our global team, the instructor asked us what was the appropriate way to peel a banana. While people like me said the correct way was to peel it from the top, others said the correct way was to peel the banana from the bottom. The point was that there are different ways to perceive correct behaviours.

To improve communication and reduce misunderstandings, a structured training session on non-verbal cues can be beneficial. Examples of common non-verbal cues can be shared, and group discussions can be conducted to discuss the impact of misinterpreted cues. Interactive exercises, such as role-playing and observation drills, can help team members practice recognizing and responding to non-verbal cues in various situations. Active listening and observation skills should be taught, with a focus on context and seeking clarification when unsure. Cultural awareness should be promoted through cultural sensitivity training. Constructive feedback should be provided, with real-time and peer feedback encouraged.

- Even if you determine a guideline and put it to the wall, it does not work unless people understand what it means. - So the training sessions for non-verbal communications as well as verbal communications are important. For non-verbal communications, there are two main areas, one is to understand how non-verbal communications are perceived by people and another is how to improve your non-verbal communications to covey what you truly think. It should also include when non-verbal communications work and when verbal communications work.

Former ses équipes à la communication est un cadeau ! Dans le cadre professionnel comme dans le cadre personnel. Cet apprentissage leur sera utile dans tous leurs moments de communication. Une des premières choses à savoir sur la communication non verbale c'est la règle des "3V" qui explique selon Albert Mehrabian que près de 90 % de la compréhension d'un message passe par le non verbale (le ton et les gestes).

Learning and training never ceases, we keep adding on the tons of knowledge we have and most definitely, I would encourage more of understand non verbal cues, knowledgeable staff are an integral part of performance and the scenarios of the unexpected are kept at the bare minimum.

É preciso manter o aprendizado contínuo, pois assim fixamos o conhecimento adquirido e melhoramos o que não funcionou adequadamente.

I believe the key is to start with yourself, self reflect, solicit feedback from your team members, observe cases when miscommunication happened and analyze the root cause.

Learning from.. the Experiences of our selves and others are a top learning tool, once bitten twice shy! Looking back at what has on previous occasions caused confusion is a stich in time, a dejavu of these scenarios enables the team to even learn and employ quick thinking. Confusing the non verbal cues becomes less and lighter environment enhances growth, we all Win.

Une fois ces apprentissages délivrés, accompagnez vos équipes au quotidien. Amenez les à analyser leur communication non verbale, à quel moment elle peut être la plus présente, par exemple lors d'une vente avec un client, ou encore lors d'un brief avec leur propre équipe. De cette manière vous allez les aider à conscientiser leurs axes d'amélioration et surtout leur forces. Analyser, modifier et s'adapter sont les actions qui amènent à l'amélioration continu.

Encourage open dialogue, practice active listening , help your team to understand how gestures, facial expressions and body languages can vary across cultures , help them to see things from others’ POV. By promoting a culture of empathy and understanding, you can help your team navigate conflicting interpretations of non-verbal cues more effectively and build stronger relationships. Remember, open communication, cultural sensitivity, and a willingness to seek clarity are key to fostering a positive and productive work environment.

In my experience, the physical work environment plays a significant role in non-verbal communication. For instance, we once noticed a team member seemed disengaged during meetings. After discussing it, we realized the meeting space layout was causing discomfort. Simply rearranging the seating improved their non-verbal engagement and overall communication. This highlights the importance of considering how your workspace affects team dynamics and making adjustments to support clearer communication.

One thing I find helpful is to be open with your own empathy. A smile or bring in a small coffee or tea, whatever the non verbal teammate may need to open up. Simple questions. How's the project with so and so or what's the area or struggle. And relate. As an empath I pick up on these cues. And it's good to teach workers boundaries to help them understand they have a voice in a company without making them mute or too emotional

Encouraging to not jump to conclusions is a big deal. We can often misinterpret intentions basing them on our own experiences, values and beliefs. Coaching on asking internal questions such as what am I assuming, do I know the facts, and how can I better understand, can go a very long way. A resourceful book that can help with this is called "Change your questions, Change your life" written by Marilee Adams.