Vous êtes confronté à des perturbations de la chaîne d’approvisionnement dans votre projet. Comment pouvez-vous impliquer efficacement les parties prenantes ?

To engage stakeholders effectively during supply chain disruptions, clearly communicate the impact on the project and provide regular updates on the situation. Outline the steps being taken to address the issues and seek input from stakeholders to address their concerns. Keep everyone informed about any changes or adjustments to the project plan to maintain trust and collaboration.

When the issues arise; the horse is out of the barn the only issue now is how long is the disruption and whether to turn to alternate suppliers. Any other concern should have been addressed in risk assessment in the planning stage

As soon as a supply chain disruption is identified, inform stakeholders promptly. Early communication helps manage expectations and provides time to strategize solutions. Share detailed information about the nature of the disruption, its potential impacts, and the steps being taken to address it. Avoid vague or overly technical explanations; be clear and straightforward.

Esto es algo que se debe hacer de manera programada y regular y no se hace sólo en los problemas de la cadena de suministros. Como consejo podríamos decirles lo siguiente: Nunca informen de un problema sin mencionar las soluciones que se están implementando o las alternativas que se están evaluando. Es importante que los interesados del proyecto entiendan que podemos hacernos cargo del problema pues problemas siempre van a aparecer en todos los proyectos.

Analyze and evaluate how the disruption affects different aspects of the project, such as timelines, costs, and deliverables. Identify critical areas that require immediate attention. Communicating this analysis through a report or a summarized dashboard helps the stakeholders to contribute towards finding an effective solution to tackle the effects and act upon it. Determine which stakeholders are most affected by the disruption and prioritize communication with them. Focus on key clients, suppliers, and internal teams whose operations are directly impacted.

Create a detailed plan for addressing the disruption. This should include alternative supply sources, revised timelines, and contingency measures. Communicate the response plan to stakeholders, highlighting how the disruption will be managed and what steps are being taken to minimize its impact. Engage stakeholders in finding solutions. For example, involve suppliers in developing alternative sourcing strategies or work with clients to adjust delivery schedules. Solicit input from stakeholders on potential solutions and adjustments. Their perspectives can provide valuable insights and help in devising effective strategies.

Siempre debe existir un plan de respaldo. Lo que algunos llaman un plan B. En ese sentido, debe existir un análisis de riesgos planificado para al menos los mayores problemas que se podrían presentar. Por ejemplo en la cadena de suministros uno debería elegir componentes o materiales que le permitan asegurar la producción a futuro, es normal que ciertos módulos muy nuevos salgan al mercado y luego sean descontinuados debido a bajas ventas, por lo que será mejor ir a lo seguro en una producción de manera que mitigemos el riesgo a tener que cambiar todo nuestro producto (programación, tarjeta, etc) sólo por apostar por un componente muy novedoso.

Be open and candid on problem statement. Manage expectations of all internal and external stakeholders on both financial and non financial related impacts. List down all possible remedies and outcome. Provide options tree for management consideration. Act decisiveness. No solo effort, no blame, not to let the person who suggest to shoulder the execution. No one on the sidelines. Trust me, it works!

Actively listen to stakeholders' concerns and questions. Acknowledge their issues and provide honest, timely responses. Be honest about potential delays or changes in project scope. Set realistic expectations for new timelines or deliverables and communicate these clearly. Offer support to stakeholders who are significantly impacted. This could include compensatory measures, additional resources, or revised terms to accommodate the disruption. Once the disruption is resolved, recognize and thank stakeholders for their patience and cooperation. Celebrating the successful resolution of the issue helps reinforce positive relationships and trust.