Vous avez du mal à établir la confiance dans une équipe à distance. Comment pouvez-vous empêcher les conflits de faire surface ?

Open dialogue is a powerful tool for preventing conflict and building trust within a remote team. It allows you to understand the needs and motivations of each member. To do this, it is necessary to establish control routines, such as: 1. Delegating tasks by indicating the member's responsibilities and duties in a shareable and editable document that is accessible to the entire team; 2. Implementing a feedback policy with a certain frequency, on an individual basis; 3. Listing the team with a call for attendance when holding remote meetings, creating space for dialogue for each member, so that behavioral and interaction between participants can be observed, promoting adjustments whenever possible to mitigate obstacles.

Presenting expectations clearly, concisely and objectively to each member of a remote team helps to prevent uncertainty, possible questions or dissatisfaction. This can be achieved through the formalization of documents, such as: preparation and dissemination of performance reports, implementation of an individualized career plan, or even incentives for professional development through participation in training courses, seminars and events in general in order to integrate and maintain a cohesive remote team.

Acknowledgement of Achievements is a key aspect of avoiding conflicts within a remote team. The use of a rewards and incentives policy promotes the well-being and recognition of team members in delivering better results, resulting in a sense of belonging, appreciation, and prestige. In addition, this attitude allows for the creation of stronger and more uplifting bonds, mitigating the presence of negative aspects such as distrust and imbalance and causing a holistic, aligned, and harmonious effect.

One thing I always appreciate is understanding someone one personal level is necessary in today’s era & trusting the process is another. Being transparent and sharing your thoughts professionally & personally does no harm. Allowing time for non work- related discussions does help the employee to work in fresh mind and share as much difficulties as they couldn’t before. Knowing someone on personal level & being mindful of knowing the cultural background along with ideas or thoughts and adapting altogether makes it easy.

Fostering relationships is an important key to attracting and promoting a collaborative and healthy environment, generating trust within the remote team. Some ways to achieve this desired situation can be seen in social activities (outside the work environment), such as excursions and trips within the remote team, in carrying out group dynamics and interaction games, or even in the creation of virtual work groups on social networks, such as WhatsApp, in order to strengthen ties and affinities in informal conversations between the members of the remote work team.

Ensuring that the remote team has the best resources (equipment and supplies) to carry out their activities is one of the solutions to build trust and avoid conflict within the remote team. Providing resources gives members a feeling of acceptance, care, high motivation or even recognition to maintain the best working conditions, favoring the delivery of excellent results.

In order to avoid contamination within the remote team of a potential conflict identified, it is essential to resolve the issues quickly. To this end, preventive measures must be taken after identifying the potential conflict, according to the following steps: 1. promote a direct approach with the actors involved (in the form of an interview via telephone contact, or calling an emergency meeting); 2. analyze the facts and evidence collected in the previous step; 3. produce a documented report with an indication of opinion and measures to be taken; and 4. take the necessary measures to eliminate the potential conflict, which may establish the removal of those directly involved until the case is definitively resolved.