Acknowledge the mistake you have made and let the reviewer and the public know how you are going to remedy the situation (replying to the review). Then continue to engage with the reviewer in a non-public conversation attempting to do good by them.

When faced with negative feedback online, I see it as a chance to shine. For instance, a customer once criticized our product’s delivery time. I quickly addressed their concern publicly, apologizing and offering a discount on their next purchase. I also asked for their feedback on how we could improve our service. This approach not only resolved the issue but also turned a dissatisfied customer into a loyal advocate, showcasing our commitment to exceptional service.

Interacting with every negative review on social media is also an opportunity for your business to look inauthentic at best and at worst, unhinged. Using customer feedback to improve service processes or to correct an error is important, yes, and offering great customer service on social media is an opportunity to stand out, but answering reviews is actually a different story. Do not reply to all reviews on all platforms. Often, replies to reviews can look petty, dishonest and you can turn off people - even when you're in the right. You're effectively amplifing your mistakes on a platform where you can't control what the audience sees. Proceed with caution.

As an author of six books including one on cannabis I’m accustomed to receiving reviews. Some good. Some that suck. I’ve learned to be a duck. They just wash off my back. And if the person who is reviewing is nasty in the review, I never forget.

Let's talk about negative reviews. Every negative review teaches us something. • It's totally okay if you didn't get 5/5 ratings • A negative review means that you're lacking somewhere and you need to work upon it • Take negative reviews on a positive note and improve • Address the issue in a positive manner and show your commitment to services • Compensate(If it's needed) • Take feedback from your clients(I personally do it) • Value your customers and their opinions