EasyVista

Change management risks arise when the impact of a change request isn’t fully understood, leading to potential disruptions. 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗥𝗶𝘀𝗸 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆 in EV Pulse AI mitigates this by using predictive analytics to assess change requests and analyze past releases for more informed decision-making. It also helps identify recurring issues through 𝗥𝗼𝗼𝘁 𝗖𝗮𝘂𝘀𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀, accelerating resolution and preventing future problems. A proactive, data-driven approach to ITSM that minimizes risk and enhances service delivery. Learn more 👉 https://lnkd.in/eCxPGvMC #RiskManagement #AI #Automation #ITSM

Did you know that a robust ITSM framework can significantly strengthen your cybersecurity posture? ITSM is a game-changer for optimizing cybersecurity incident response. By aligning processes, automating workflows, and fostering collaboration across teams, ITSM can significantly reduce response times, minimize human errors, and ensure a more coordinated approach to managing incidents. From better detection to continuous improvement, ITSM enables organizations to react faster and proactively address potential threats before they escalate. Want to see how ITSM can transform your cybersecurity strategy? 📌 Explore our 5 key steps. #Cybersecurity #ITSM #IncidentManagement

We’re halfway through an incredible Global Sales Kickoff week with the EasyVista and OTRS Group teams! 🚀 Day 1 has been filled with collaboration, strategy, and inspiration as we aligned our vision for the future. Connecting with colleagues from around the world has reinforced our shared commitment to innovation and delivering great value to our customers and partners. A huge thank you to everyone for your energy, insights, and engagement. Let’s keep the momentum going for the rest of this exciting week! #EasyVista #OTRS #ITSM

🔍 In IT service management, you’ll often hear about Remote Support and IT Help Desk—but what’s the difference? While they work hand-in-hand, each offers unique benefits for business continuity and operational efficiency. Our blog breaks down the differences, key advantages, and best use cases for both solutions. From the flexibility of remote access to the hands-on expertise of in-person support, we show how businesses can leverage these tools to boost efficiency and reduce downtime.

Recurring incidents and missed SLAs can significantly impact service quality. Proactively addressing these issues is essential for maintaining smooth IT operations. EV Pulse AI tackles this challenge by analyzing both historical and current data to detect recurring problems early. It also predicts incidents at risk of missing SLAs and directs them to the appropriate experts before they escalate, ensuring quick resolution and minimal disruption. A smarter, more efficient approach to IT service management. Learn more 👉 https://lnkd.in/eCxPGvMC #ITSM #AI #Automation

Les Trophées Partenaires EasyVista ont eu lieu il y a deux jours, et ce fut une soirée mémorable ! Un grand merci à tous nos partenaires pour leur engagement et leur contribution précieuse à cette réussite. Nous sommes fiers de travailler à vos côtés et impatients de continuer à co-construire de futurs projets ensemble. Félicitations aux lauréats, et à très bientôt pour de nouvelles aventures ! ✨ #EasyVista #ITSM SPIE SCC Axians France Fujitsu HiL-iT Consulting SEA TPI Reel IT Groupe DEODIS Experis France Swisscom Tenexa

💡 Help desk software has come a long way from basic ticketing systems. Today’s modern solutions offer advanced features like AI-powered chatbots, knowledge bases, and seamless integrations with other IT tools. Learn how to harness these capabilities to elevate customer service and boost IT efficiency. 👉 Read our blog to see how help desk software can transform your IT support processes: https://hubs.ly/Q034r_8f0 #ITSupport #HelpDesk #ITSM

[J-1] Ne manquez pas le témoignage d'Anis HEDJAM, ingénieur production chez Hachette Livre qui partagera son expérience lors de notre webinar du 30 janvier. Il vous expliquera comment EV Observe a permis à la DSI d'Hachette Livre de gagner en efficacité et en visibilité. ➡️ Inscrivez-vous : https://lnkd.in/eFYs7xay #ITOM #ITSM #Monitoring #transformationdigitale

💡 El software de help desk ha avanzado mucho desde los sistemas básicos de emisión de tickets. Las soluciones modernas de hoy en día ofrecen funciones avanzadas como chatbots con IA, bases de conocimientos e integraciones perfectas con otras herramientas de TI. Descubre cómo aprovechar estas funciones para mejorar el servicio al cliente y aumentar la eficiencia de TI. 👉 Consulta nuestro blog para ver cómo el software de help desk puede transformar tus procesos de soporte de TI: https://hubs.ly/Q033VD-g0 #ITSupport #HelpDesk #ITSM

💡 O software de help desk evoluiu muito desde os sistemas básicos de emissão de tickets. As soluções modernas de hoje oferecem recursos avançados, como chatbots alimentados por IA, bases de conhecimento e integrações perfeitas com outras ferramentas de IT. Saiba como aproveitar esses recursos para elevar o atendimento ao cliente e aumentar a eficiência de IT. 👉 Consulte o nosso blogue para ver como o software de help desk pode transformar os seus processos de suporte de IT: https://hubs.ly/Q033VFL00 #ITSupport #HelpDesk #ITSM