four40

Thanks for the insights Alexandre Dewez for featuring four40 though four40 has been featured under pure-productivity as opposed to #CustomerSuccessManagement (the "CS" category mostly targets customer support & low touch / automation use cases) ; it also helps us validate the point that Customer Success is the least understood job on the market and given the diversity of roles within CSMs, the amount of information they need to work with - current solutions aren't addressing their needs.

We started four40 with the mission to: "enable individuals in organizations to maximize their potential and organize themselves towards their shared common goals" ✨ Along the way, we've found there's one job that's becoming ever more critical in the software industry 👉 the Customer Success Manager 🤯 Knowledge about customers is the most fragmented and siloed in a company - coming from different teams (sales, support, product, legal...) and different tools (emails, memos, contracts, support tickets, project tools...) 😭 CSMs are left the most vulnerable as they have to grapple with the chaos created by this fragmentation with them on the front-line with their customers 👩💼 The CSM job is also the most unique (and misunderstood) new job that has been created in recent years - as each CSM acts as a consultant to their clients. High-touch SaaS companies require specialists who are not here only to sell, but to help build a shared strategy for success We'll be sharing some insights about what we've learned about these unsung heroes... If you're a CSM, tell us what your unique challenges are! 👇 #customersuccess #CSM #postsales #accountmanagement