Front

❌ Stop digging through inboxes to see how an issue has been solved in the past! AI instantly surfaces similar conversations to give agents a shortcut to a solution 🪄 This feature is currently in beta. Activate now to secure your spot. Learn more: https://hubs.la/Q02Hk-RQ0

We’re playing checkers, while Accu is playing 3D chess 🤯 Accu’s #ServiceSecret is to make the first move and reach out to their customers before their customers do. “It’s all about giving the customer something that they wouldn’t expect. That’s fantastic service.” See how Front makes it easy to deliver proactive customer service: https://hubs.la/Q02HKPfL0

Last call! Don’t miss our panel on self-service support with top leaders who’ve built customer experiences for Airbnb, Birdie. Gong, and Loom. Hear their expert advice on: ⭐ Leading customers to success with personalized, valuable experiences ⏩ Scaling self-serve support to streamline faster resolutions 📊 Measuring how effective self-service channels are at solving customer issues Register now to attend live or receive a copy of the recording: https://hubs.la/Q02HKQqq0

Three months ago, Dan O'Connell joined Front. Last week, he shared Front’s three areas of investment for AI: automation, assistance, and insights. Here are some key takeaways from the event: ⭐ AI is redefining, but not replacing, customer support ⭐ Efficiency is great, but it shouldn’t come at the expense of customer experience ⭐ AI is not a replacement for collaboration and process improvements ⭐ The next big opportunity: AI-generated insights Watch the recording now to hear more about our AI vision and our latest updates (including 3️⃣ new beta features!) https://hubs.ly/Q02HkZ0T0

We’re fans of WOW customer service 😍 But we’re even bigger fans of delivering WOW every time, all the time. What’s the secret to delivering above and beyond support consistently? Spoiler alert: an internal QA process! Reviewing your customer interactions can help establish what your WOW quality bar looks like. Take a peek at how Front runs their QA process: https://hubs.ly/Q02HkYZ70 Now it’s your turn! What does Above and Beyond support look like to you? #AboveandBeyondChallenge

tl;dr - our better than ever AI Summarize keeps your team in sync Important details can get buried in long conversation threads. Thankfully Front’s latest AI Summarize means you can 💫 Capture all details in a single, universal summary that auto updates every time a new comment or message comes in ⏱️ Catch up faster with a short headline that summarizes what’s going on 📖 Generate summaries in a default conversation language, with over 15 languages supported https://hubs.la/Q02HhX880

Say hi to AI 👋 Our new AI beta features help customer service agents respond with confidence, resolve issues faster, and save time. Here’s what just dropped: ↩️ Suggested replies: Auto-draft replies to customer emails with AI, based on your knowledge base content 💬 Similar conversations: View related conversations to quickly get historical context and jumpstart a the solution 🏷️AI tagging: Automatically tag messages based on the topic or sentiment of the message Learn more about the beta features: https://hubs.la/Q02H9svJ0 These features are available for customers on current Growth plans and above to turn on now, until we reach capacity. The best part? They’re free to use until the end of the year!

Take your self-serve support experience from “ok” to “OH, OKAY ❤️🔥” Join customer service experts Kenji Hayward (Front), Maxime Manseau 🦤 (Birdie), Nisha Baxi (Gong), and Susana de Sousa (ex Loom and Airbnb) as they share how to make self-service support your customer service team’s biggest superpower. In this webinar, you’ll learn how to: 🤩 Create personalized, valuable experiences that lead customers to success 📈 Scale support through self-service channels and streamline for faster resolutions 📏 Measure the performance of your self-serve resources like community, chatbots, and knowledge base Register: https://hubs.la/Q02GSl7d0

Everyone remembers an exceptional customer service experience, so we’re asking reps to share how they go above and beyond for their customers. Watch the video below for some tips from Front's Head of Customer Support, Kenji Hayward. #aboveandbeyondchallenge P.S. - Check out our guide to learn how to consistently go above and beyond for your customers 👉 https://lnkd.in/deDd2EWC

The best way to save time and money for your support team? By solving problems BEFORE they get to your customer 🤯 This week’s #ServiceSecret is courtesy of Supacolor , a leader in heat transfer technology, that saved $60,000 per year in production issues by optimizing their support process. By updating tagging conventions in Front, Supacolor was able to identify a growing trend in production errors due to unclear guidance on their website. They updated their online experience, leading to a 90% reduction in errors and estimated $60,000 annually in unnecessary reprints. See how you can save time and money, while improving your customer experience: https://hubs.la/Q02D67qK0