Narvar

#BREAKING Narvar is partnering with Kohl's and Inmar Intelligence to launch The Return Drop @ Kohl’s. Now, consumers can make packageless and label-free returns at 1,100+ Kohl’s stores nationwide. Convenience just got a major upgrade; reach out to learn more! https://lnkd.in/eEXwt6VC

We often prioritise acquiring new customers, dedicating significant resources to drive growth but in today’s economy, the true secret to maximising returns lies in nurturing the relationships we already have. I understand that customer acquisition costs can be overwhelming, which is why I advocate for a strategic shift towards increasing loyalty. As Narvar, we hosted an event at Fortnum & Mason with current clients: Burberry, Alexander McQueen, and Russell & Bromley, to name a few. It was a breakfast briefing for luxury retailers on elevating post-purchase experiences. If you're interested in discussing customer retention and the power that lies in ecommerce, feel free to reach out. Let’s have some good conversations!

Narvar’s State of UK Returns Report is live! This report highlights important return trends and insights for UK-based retailers, including: ➡ 40% of consumers will choose a return method based on choice. ➡ A nearly identical 39% will choose their return method based on convenience and speed. ➡ 28% of shoppers admit to return fraud. Optimizing returns means optimizing revenue. Read the report here: https://lnkd.in/eCytkSNf #retail #ecommercetrends #narvar

🌟 Celebrating Unity, Culture, and Festivities! 🌟 Yesterday, our amazing team in Bangalore came together to celebrate the joy and spirit of Navratri in the office! 🎉 From colorful traditional attire to vibrant decorations and, of course, great company, it was a day full of smiles, unity, and festive energy! ✨🎨 Wishing everyone a blessed Navratri filled with positivity, joy, and success! 🙏💫 #NavratriCelebration #TeamCulture #BangaloreTeam #FestivalVibes #TogetherWeThrive

🔑 Key stat: 21% of US consumers making returns expect refunds immediately, while 33% expect them in 24 hours, per an August 2024 report by Narvar. 📊 EMARKETER has over 3,000 charts visualizing trends across digital advertising, ecommerce growth, Gen Z behavior, and more, that our clients utilize to add credibility to their strategy presentations and demand generation messaging. Go beyond the charts with our Chart of the Day newsletter: https://lnkd.in/eAHRjdG4 #ChartoftheDay #newsletter #consumerbehavior #refunds

🚀 Today we’re thrilled to spotlight Stephanie Clay, our VP of Strategic Sales 🎉 Steph’s journey has been nothing short of stellar. 🌟 She started her sales career as a BDR, hustling her way through 150 cold calls a day! 📞💪 Her key to success? Drive, resilience, emotional intelligence, and a passion for "The Close." 🔥 But it's not just about numbers—Steph believes humor is a secret weapon in sales! 😄 “The more I infuse wit and lightheartedness, the more comfortable people feel,” she says. Building real, human-to-human connections is her magic formula for disarming even the most senior execs. 👥✨ Join us in celebrating Steph and her incredible contributions! 💼👏 #NarvarSpotlight #Leadership #SalesExcellence #CareerJourney

Following our inspiring event in Austin, our Global "Gathers" Program landed in Bangalore, where our team came together for another incredible day of connection, learning, and fun! 🎉 From insightful workshops to team-building activities, the energy and collaboration were truly next level. 💡🤝 #NarvarGathers continues to strengthen the bonds that make our global team so special, no matter where we are. These moments remind us that at Narvar, we’re more than just coworkers—we’re a community, driving innovation and success together. 💪✨ Excited to see what’s next? So are we! #LifeAtNarvar #TeamBuilding #RemoteCulture #BangaloreGathers

At Narvar, we’re more than just (remote) coworkers—we’re a community. Recently, we hosted one of our bi-annual Global "Gathers" Program, bringing teams together to connect, learn, and have fun! Our first stop was in Austin, TX, where we shared an unforgettable experience. One of the highlights? Sheryl Swoopes, basketball legend and trailblazer, inspired us with her incredible journey. 🏀 Her stories of perseverance, teamwork, and leadership left us energized! 💥 From insightful sessions like Sheryl’s to spontaneous moments of joy, #NarvarGathers reminded us that no matter where we are, we’re part of something bigger. At Narvar, connection drives innovation. We’re committed to building a supportive, collaborative environment—no matter the distance. But this is just the beginning... Next up: Bangalore! Stay tuned as #NarvarGathers continues across the globe. #LifeAtNarvar #TeamBuilding #RemoteCulture #SherylSwoopes

We’re thrilled to introduce you to Megan Dawson, an AE on our EMEA team! Megan is all about driving Narvar’s growth across Europe, helping retailers enhance their post-purchase experience with our suite of solutions. Curious about what brought Megan to Narvar? 🤔 It’s all about the shared passion for CX! As Megan puts it: “Narvar’s innovative approach to turning routine processes into powerful moments of engagement really aligns with my passion for improving customer experiences.” With her 3-year Narvar anniversary coming up, Megan knows what it takes to thrive here: teamwork, customer obsession, and a collaborative spirit. “We’re all in this together, working closely across teams to solve problems and find new solutions. The focus on making sure customers have the best experience possible is what makes Narvar special.” 💡 Her advice for success? Adaptability, resilience, and curiosity! In a fast-changing industry, Megan says, “Being agile and thinking analytically keeps you ahead of the game.” We couldn’t agree more, Megan! Here’s to more success ahead! 🙌 #TeamNarvar #CustomerExperience #SalesSpotlight #LifeAtNarvar #WomenInSales

How are major retailers and brands optimizing the cost of their returns program? This year, our customers have implemented tactics like: ✅ Consolidated returns shipping, collecting returned items at a local drop-off point like Kohl’s or FedEx Office, to swiftly be transported to the final destination with up to 90% savings on shipping rates. ✅ Multi-label generation for return shipping, creating a shipping label for each item in a returned order to send them to different destinations. ✅ Return-to-vendor shipping, sending returned items directly to the dropshipper or vendor. A major department store saves $18 per item returned with this method. What trends are missing from this list? #ReverseCheckout #returnsmanagement #retail