Prolong

Prolong

Développement de logiciels

After-Sales and Care & Repair made easy and profitable

À propos

Prolong | The After-Sales Management Platform 🌟 What we do: Prolong is revolutionizing the post-purchase journey. Our SaaS platform empowers brands and retailers to seamlessly launch, pilot, and scale impactful white-label care and repair services. 🌱 Your sustainability partner: Elevate your brand's commitment to sustainability by extending the lifespan of each product and reducing waste, all while championing a new era of consumer trust and loyalty. 🚀 Why Prolong is the choice for leading brands: - Unparalleled Expertise: With our laser focus on care & repair and our global certified network of Care & Repair workshops, we deliver 5* service experiences. - Omnichannel Revenue Opportunities: Harness new streams of revenue across all touchpoints with integrated care services. - Scalability Meets Simplicity: Our platform is designed for both emerging boutiques and global retailers, offering adaptive solutions without complexities. Join the brands redefining customer engagement and sustainable practices with Prolong. Reach out to discover how we can elevate your post-purchase strategy. Your brand's evolution begins here. #SaaS #CustomerLoyalty #Sustainability #BrandEngagement #RetailTech #Care&Repair

Secteur
Développement de logiciels
Taille de l’entreprise
2-10 employés
Siège social
Paris
Type
Société civile/Société commerciale/Autres types de sociétés
Fondée en
2023
Domaines
Circular Economy, Retail Tech, Care & Repair, Software Development, SaaS, After Sales et Customer Experience

Lieux

Employés chez Prolong

Nouvelles

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    1 797  abonnés

    🔵⚪🔴 𝗙𝗿𝗮𝗻𝗰𝗲 𝗷𝘂𝘀𝘁 𝗺𝗮𝗱𝗲 𝗮 𝗯𝗼𝗹𝗱 𝗺𝗼𝘃𝗲 𝗳𝗼𝗿 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 : 𝗰𝗶𝗿𝗰𝘂𝗹𝗮𝗿 𝗩𝗔𝗧 𝗶𝘀 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹𝗹𝘆 𝗮𝗽𝗽𝗿𝗼𝘃𝗲𝗱 🎉 This innovative tax policy is a game-changer for both businesses and consumers, creating real incentives to make more sustainable choices. 𝑾𝒉𝒂𝒕 𝒅𝒐𝒆𝒔 𝑪𝒊𝒓𝒄𝒖𝒍𝒂𝒓 𝑽𝑨𝑻 𝒎𝒆𝒂𝒏 𝒊𝒏 𝒑𝒓𝒂𝒄𝒕𝒊𝒄𝒆? Repaired or refurbished items will benefit from a reduced VAT rate (5,5%), making eco-friendly options more financially accessible. 𝑾𝒉𝒚 𝒕𝒉𝒊𝒔 𝒎𝒂𝒕𝒕𝒆𝒓𝒔? ➡️ Stronger circular economy – with a VAT advantage, circular businesses can compete more effectively with new products, accelerating the shift toward sustainable consumption. ➡️ Increased purchasing power – a lower VAT rate means eco-friendly products become more affordable, making sustainable choices accessible to a wider audience. This decision marks a shift from the old “consume and dispose” paradigm to a new one, where repairing becomes as simple and rewarding as buying new. Congrats Stéphane DELAUTRETTE, Institut National de l'Économie Circulaire (INEC), EC2027 - Un Quinquennat pour l'Economie Circulaire !, Fédération Française de la Cordonnerie Multiservice and Fédération de la Mode Circulaire for making this a reality! ❓What do you think of this move towards a more circular economy? #TVACirculaire #WeCareWeRepair #CircularEconomy

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    📣 The future of fashion is circular, and it’s waiting for you! On November 19th, 2024, CrushON, Prolong, and Trace For Good are unveiling their exclusive collaboration to transform the fashion industry. This is THE practical guide for brands looking to commit to sustainable growth ♻️ Join us for a special evening to discover the white paper co-written by Camille Greco, Tanguy Frécon, and Laura Bréban: CIRCULAR FASHION IN ACTION – Winning strategies for brands to implement traceability, repair, and second-hand models. Event highlights: 🗣 Inspiring talks on #traceability, #repair, and #secondhand 🎷 A jazz band for our pleasure 🥙 Food and drinks 📚 Exclusive copies of the white paper for all attendees ... and much more! 📍 Loft 50 Partners, 75001 Paris 🗓 Tuesday, November 19th, 2024, from 6:30 PM Register now to secure your spot (link in the comments). Only for brands and retailer! #CircularEconomy #WhitePaper #Care #Repair #Tracability #2ndHand #Prolong #CrushON #TraceForGood

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    🌍On the road with Prolong🛣️ This week, the Prolong team has been all over France spreading the word on why the future of retail is hybrid — combining products with services to create a sustainable and profitable business model. 💡 Paris – STATION F - NoCode Summit Henri Bouxin took the stage to showcase how no-code solutions are helping Prolong streamline Care & Repair operations. These light tools support our tech team’s hard-coded platform — building for scale while staying agile. 🚀 Lille – RetailGO by Cap Digital, CITC and EuraTechnologies Martin Boudon pitched at the RetailGo event, highlighting how Prolong enables brands to rethink their relationship with consumers, turning after-sales service into a business driver. 🌿 Biarritz – Biarritz Good Fashion by PARIS GOOD FASHION and Chaire BALI - Biarritz Active Lifestyle Industry Tanguy Frécon joined industry leaders (Elsa Chassagnette, Gauthier Bedek, Marc Chaussade, Yohann Petiot, Isabelle Lefort...) to discuss how brands can blend economic and environmental performance, shaping a more sustainable fashion future. Inspiring talk by Timothée Parrique about the "defashion" necessity 👏 The message is clear: It's time for brands to evolve from a product-centric model to a hybrid business model that embraces services like repair and circularity. Prolong is here to help make that shift possible. 💪 #Prolong #SustainableFashion #RetailInnovation #CareAndRepair #CircularEconomy #BiarritzGoodFashion2024 #RetailGo #StationF

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    🚀 Job alert!!! 🚀 We're hiring our next CEO’s right-hand intern! Do you have a passion for sustainability, innovation, and startups? Want to join a fast-growing team focused on changing the world of consumption?   ✨About Prolong✨ We’re building the first B2B SaaS platform to extend the lifetime of products. We empower brands and retailers to scale profitable after-care services globally, helping reduce waste, emissions, and material consumption.  🌎The Opportunity🌍 With our traction and great first results, we’re looking for a talented intern to work directly with Tanguy Frécon, our co-founder and CEO, as his right hand. You'll be involved in key strategic decisions and support our Sales & Marketing initiatives. 🎯What you'll do🎯 - Develop our customer and partner network - Assist in preparing investor materials and board meetings - Create reports on finance, partnerships, and prospects - Help optimize our CRM and sales cycle - Participate to key industry events - Contribute to content creation and strategic marketing 📝Who we're looking for📝 An ambitious individual eager to work at the heart of a startup, with direct access to experienced entrepreneurs. You'll take on big responsibilities and help shape the future of Prolong. Are you ready to join us on this journey? Apply today and become a key player in sustainable innovation. More information in comment 👇 #hiring #startup #internship #sustainability

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    𝑾𝒉𝒂𝒕 𝒅𝒐 𝒆𝒏𝒅-𝒖𝒔𝒆𝒓𝒔 𝒓𝒆𝒂𝒍𝒍𝒚 𝒕𝒉𝒊𝒏𝒌 𝒂𝒃𝒐𝒖𝒕 𝒕𝒉𝒆 𝑷𝒓𝒐𝒍𝒐𝒏𝒈 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆? 🤔 It's easy to talk about the Prolong after-sales platform, but the real proof comes from those who experience them firsthand — final clients. Good news: we have hundreds of testimonials from final customers of our partner brands, all sharing their Care & Repair experiences! 👨👩👧👦 Here's what stands out the most: ⏩ Quick & easy process for making requests 📲 Personalized follow-up at every step of the journey 🛍️ A seamless omnichannel experience 💌 A significant improvement before and after using Prolong In short? For the end customer, Prolong means simple, fast, and tailored. Still not convinced?  Let’s talk numbers: 🥂 Overall feedback: 4.9/5 🪡 Quality of service: 4.7/5 🚚 Speed of service: 4.6/5 📨 Communication score: 4.8/5 Of course, none of this would be possible without the dedication of our partner brands and workshops. So... what’s stopping you from offering a 5-star, profitable Care & Repair service with Prolong? Ready to take the leap? 🚀 #WeCareWeRepair #Prolong #AfterSales #CustomerExperience

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    𝗖𝗮𝗿𝗲 & 𝗥𝗲𝗽𝗮𝗶𝗿 𝘄𝗶𝘁𝗵 𝗣𝗿𝗼𝗹𝗼𝗻𝗴 𝗶𝘀 𝘀𝗼 𝗺𝘂𝗰𝗵 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘀𝘁𝗶𝘁𝗰𝗵𝗶𝗻𝗴🧵 We often hear the term Care & Repair, but what does it really mean? At Prolong, it’s not just about fixing things. Our mission is to help brands build 𝐩𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐥𝐞, 𝐨𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐂𝐚𝐫𝐞 & 𝐑𝐞𝐩𝐚𝐢𝐫 programs that go far beyond basic maintenance. 🤔 𝑾𝒉𝒂𝒕 𝒊𝒔 𝑪𝒂𝒓𝒆 & 𝑹𝒆𝒑𝒂𝒊𝒓? It’s everything the customer can get from the seller (the brand) from the moment they purchase the product until the end of its life. 🫡 𝑶𝒖𝒓 𝒈𝒐𝒂𝒍? To streamline global after-sales operations and make Care & Repair the first choice for consumers and brands. 𝑯𝒐𝒘 𝒘𝒆 𝒅𝒐 𝒊𝒕? 👗👖𝐓𝐞𝐱𝐭𝐢𝐥𝐞𝐬: alteration, cleaning, personalization, tailoring, upcycling, recycling, repair... 👟👠𝐅𝐨𝐨𝐭𝐰𝐞𝐚𝐫: cleaning, reconditioning, recoloring, repair... 💍𝐉𝐞𝐰𝐞𝐥𝐫𝐲: polishing, personalization, engraving, repair... ⌚𝐖𝐚𝐭𝐜𝐡𝐞𝐬: servicing, battery replacement, engraving, polishing, repair... Ready to elevate your Care & Repair strategy? 😎 Let’s redefine what these services can be, together. #WeCareWeRepair #Prolong #AfterSales

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    🎤 Rocking at B2B Rocks 🎸 Sept. 25-26, Paris Our rock-star Co-Founder & CPO, Sarah Setti, participated to an inspiring panel discussion on the future of climate tech and how it will reshape the SaaS landscape by 2025. She shared the stage with Tim SchumacherDr. Marie-Thérèse Buttlar and Elisa Steccaglia — all leading experts in their fields, driving forward sustainable innovation. 🗝Key takeaway: Prolong is at the heart of a necessary paradigm shift in the fashion industry. Repairing products should be as simple as buying new ones. And we’re here to help brands make that transition! 🔈"𝘗𝘳𝘰𝘭𝘰𝘯𝘨 𝘪𝘴𝘯'𝘵 𝘫𝘶𝘴𝘵 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦, 𝘪𝘵'𝘴 𝘢 𝘵𝘰𝘰𝘭 𝘧𝘰𝘳 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘪𝘯𝘨 𝘤𝘰𝘯𝘴𝘶𝘮𝘦𝘳 𝘩𝘢𝘣𝘪𝘵𝘴. 𝘐𝘵'𝘴 𝘢𝘣𝘰𝘶𝘵 𝘮𝘢𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘧𝘵𝘦𝘳-𝘴𝘢𝘭𝘦𝘴 𝘱𝘳𝘰𝘤𝘦𝘴𝘴 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘫𝘰𝘶𝘳𝘯𝘦𝘺, 𝘤𝘳𝘦𝘢𝘵𝘪𝘯𝘨 𝘢 𝘴𝘦𝘢𝘮𝘭𝘦𝘴𝘴 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘵𝘩𝘢𝘵'𝘴 𝘨𝘰𝘰𝘥 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘱𝘭𝘢𝘯𝘦𝘵 𝘢𝘯𝘥 𝘨𝘰𝘰𝘥 𝘧𝘰𝘳 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴.” 🍀 The future of fashion is sustainable, and we're proud to be leading the charge with our B2B SaaS platform. #ClimateTech #SaaS #Sustainability #WeCareWeRepair #Prolong

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    🌎𝐏𝐫𝐨𝐥𝐨𝐧𝐠 𝐢𝐬 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 (𝐚𝐥𝐦𝐨𝐬𝐭) 𝐰𝐨𝐫𝐥𝐝𝐰𝐢𝐝𝐞!🌍 We’ve talked about it, but it’s a reality. Prolong is helping brands go global, and their customers are loving it! Recently, Care & Repair requests have come in from almost 20 countries including: 🗽United States ⛰Switzerland 🥨Germany 🎿Norway 🚞Austria 👑United Kingdom 𝗣𝗿𝗼𝗹𝗼𝗻𝗴’𝘀 𝗽𝗿𝗼𝗺𝗶𝘀𝗲? Deliver a 5-star after-sales service, anywhere in the world. Wherever your customer is, Prolong helps you provide a service that matches your company’s high standards. 𝗡𝗼 𝘀𝘁𝗼𝗿𝗲 𝗮𝗯𝗿𝗼𝗮𝗱? 𝗡𝗼 𝗽𝗿𝗼𝗯𝗹𝗲𝗺! With Prolong, your customer can diagnose their issue online and get a repair quote from the comfort of their couch— in less than 5 minutes —right from their phone. 𝗡𝗼 𝗿𝗲𝗽𝗮𝗶𝗿 𝘀𝗵𝗼𝗽 𝗮𝗯𝗿𝗼𝗮𝗱? 𝗡𝗼 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 ! Our WeCareWeRepair community, with over 200 members, is ready to step in globally and make your after-sales service simple and truly sustainable. 🏄♀️ Don’t wait—launch your omnichannel, international after-sales strategy with Prolong today! 

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    🚀𝐏𝐫𝐨𝐥𝐨𝐧𝐠 𝐢𝐧 𝐭𝐡𝐞 𝐭𝐨𝐩-𝟓 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝟐𝟒/𝟐𝟓 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐛𝐲 𝐅𝐄𝐕𝐀𝐃 𝐚𝐧𝐝 𝐊𝐏𝐌𝐆! We’re excited to share that Prolong is featured in the prestigious Start Me Up 24/25 directory by FEVAD and KPMG, highlighting the most innovative SaaS companies driving change in their industries 😍 𝐖𝐡𝐲 𝐏𝐫𝐨𝐥𝐨𝐧𝐠? 👉 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗶𝗻𝗴 𝗮𝗳𝘁𝗲𝗿-𝘀𝗮𝗹𝗲𝘀 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀: Prolong makes after-care services accessible, seamless, and impactful for consumers, transforming the after-sales experience for brands and retailers 👉 𝗖𝘂𝘁𝘁𝗶𝗻𝗴-𝗲𝗱𝗴𝗲 𝗦𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺: our platform simplifies the management of warranties, repairs, and maintenance, boosting customer satisfaction and loyalty 👉 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: our solution integrates effortlessly with existing retail systems, offering real-time tracking, automated workflows, and detailed analytics 👉 𝗣𝗿𝗼𝗺𝗼𝘁𝗶𝗻𝗴 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆: by simplifying after-sales management, Prolong helps brands extend product life cycles, promote sustainability, and foster stronger, long-lasting customer relationships A big thank you to FEVAD and KPMG for this recognition, and to our team and partners for their continuous support! 🙌 🔗 Check out the full directory in comment 👇 P.S. Want to elevate your aftercare services? Let’s connect and make it happen! ⚡

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    Bocage can repair almost all your shoes 👟👞in your closet. Don’t wait, just act 🫶 Proud to participate to this great initiative with our omnichannel after-sales platform, built to make Care & Repair as easy as buying new for consummers.

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    3 585  abonnés

    🌍 SEMAINE EUROPÉENNE DU DÉVELOPPEMENT DURABLE Cette année, à l’occasion de la Semaine Européenne du Développement Durable qui a pour objectif de sensibiliser aux 17 objectifs de développement durable de l’Agenda 2030, Bocage vous aide à réparer et à entretenir les paires de chaussures qui dorment dans vos placards. Pour prolonger vos histoires d’amour avec vos chaussures, Bocage propose deux services : 💡 Le Bichonnage Réalisé dans toutes les boutiques Bocage, le bichonnage rallonge la durée de vie de vos chaussures. Nos experts s'engagent à restaurer vos paires avec soin et précision en utilisant les produits les plus adaptés. Vous les retrouverez comme neuves (ou presque !) pour 9€/paire seulement. 💡 La Réparation Vos chaussures de ville et vos baskets en cuir de toute marque peuvent profiter de l’expertise de nos artisans chausseurs et être réparées dans notre atelier de cordonnerie du Maine-et-Loire. Réparateur labellisé par Refashion, Bocage vous assure un accès immédiat et simplifié au Bonus Réparation pour toutes les réparations de cordonnerie éligibles ! 🎥 Découvrez en images comment nos experts redonnent un second souffle à vos chaussures ! #SEDD #Bocage #reparation #developpementdurable #Durabilité #BonusRéparation

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Financement

Prolong 2 rounds en tout

Dernier round

Amorce de mise de fonds initiale

1 088 130,00 $US

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