The Nest by Concentrix

🚀✨Tackle seasonal peaks like a pro — aka every retailer's dream! 😄 Check out how we helped a fast-growing sustainable retailer elevate their customer service just in time for Black Friday! 🛍️🌿 From hand-picking top talent to enhancing training and boosting CSAT by 14%, we've got the formula for success! 📈💪 Let’s chat about how we can help you shine through any peak! #CustomerExperience #BlackFriday #SuccessStory

🚀 The way we handle customer service has evolved, and social media is leading the charge! 📱✨ In our latest article, we break down the key strategies for excelling at social media customer service and how it can transform your brand’s relationship with customers. 💬 Boost satisfaction and loyalty 🌍 Increase brand visibility 📈 Drive revenue growth Don't miss out on these insights—click to read more! 👉 https://lnkd.in/djciQf8X #CustomerExperience #SocialMediaCustomerService #CX

"We brought that backlog to zero." 🎯 In the latest CX Coffee Chat episode, Helio sat down with Rafael Lichtenecker, Director of Operations, Customer Experience, Risk & Fraud at Nomad, to uncover the strategies behind their remarkable growth. 🌎✨ From cutting account setup time from 30 hours to 10 minutes 🚀 to slashing their backlog to just 50 tickets while scaling to 2 million accounts, Nomad is redefining operational excellence. 🏆 👉 Tune in to learn how data, AI, and a customer-centric approach drive their success (all links in the comments below!) #cx #scaleups #ai #operationalexcellence #backlog

🎮 SBC Summit #lisbon: 3 Days of Gaming, Tech, and Inspiration! With 110,000m² of expo space and countless keynotes, the SBC Summit is one of the biggest gaming events in the world!! If you ever wanted to step into the future of Gaming, it's THE place to be. 💥 It’s an amazing chance to catch up on the latest trends, meet industry pros, and see the cutting-edge tech shaping the industry. From the Casino & iGaming Zone to Sports Betting, Player Protection, Esports, and the Creator Zone—we’ve seen it all! 🎮 Oh and if you're looking to level up player engagement, streamline ops, keep your users safe and so much more? Hit up our gaming geek Tim Kirchner (sorry for putting you on the spot there😋 )! #sbc24 #gaming #esports #iGaming #sportsbetting #futureofgaming #gamingtrends

▶ Want to get insider tips from a CX expert who's made waves at Amazon, Deliveroo, and now Skyscanner? ▶ Eager to be the first to dive into the soon to be published book: 'How to Thrive in a Scale-Up Business'? ▶ Looking for tested and approved ways to embed a customer-first mindset across your entire organization? Look no further 🎯 Dani Guardans Bonet recently hosted Vidya Murali, CX Strategy Leader, Coach, and upcoming Author, on our CX Coffee Chat podcast. ☕️✨ In this episode, Vidya shares her journey through some of the world's leading tech companies, giving out practical tips, strategies, and lessons learned along the way. 🚀 Don't miss out on this chance to learn from one of the best in the industry! Tune in now 🎧💬 (links in the comments 👇) #cx #customerexperience #cxcoffeechat #podcast #startups #skyscanner #scaleups

🌟 Facing high costs and quality demands, this mobile audio content platform needed a solution to stay ahead. We delivered! 👉 Swipe to see how we transformed their challenges into exceptional results, boosting customer satisfaction and efficiency! 🧐 Want to achieve similar results and more? Reach out to us, and we’ll tailor our solutions to meet your unique needs!

🎧 Missed any of our #CXCoffeeChat episodes? 🎧 No worries—you can still catch up! Tune in for top advice, challenges, and insights from #CX leaders. Whether you’re back at your desk or still soaking up the sun, our episodes are just a click away! ☕🎙️ (links in the comments!) #Startups #ScaleUps #CustomerSuccess #CustomerExperience #AI #Innovation"

🏖️ Internal team on summer vacation? 💥 Stressed about upcoming peak seasons? Struggling to handle expanding volumes? Need to focus on your core business without drowning in time-consuming tasks? Don’t sweat it! 💪 We’ve got your back all year long, no matter the industry. We can quickly scale your team up or down as needed, with the expertise to take the weight off your shoulders. 🏋️♂️ From customer support to B2B and B2C sales, and from KYC to content moderation, we're the ultimate solution you've been looking for. 🥇 Let us handle the busywork so you can keep your focus where it belongs—🎯 PS: The image is an Olympic reference 😋 #CustomerSupport #SalesSupport #B2B #B2C #KYC #ContentModeration #PeakSeason #ScaleUp #Olympic

🔥 Gear up for the latest CX Coffee Chat episode! ☕️ Buckle up for a thrilling ride with Jonas Hager, Head of Sales and Customer Success at Carvolution | Das Auto-Abo. 🚗💨 In this episode, we drive deep into: 🔹 Transforming theoretical knowledge into real-world success 🔹 Navigating the competitive market with stellar customer experience 🔹 Accelerating customer interactions with cutting-edge AI 🔹 Steering the balance between big-picture strategy and detailed execution Ready to shift gears and learn from a CX leader transforming the car subscription industry? 🎥 Hit play and get in the driver's seat of CX excellence! 🚀💡 (links in the comment section👇) #Podcast #CustomerSuccess #AI #CX #GrowthStrategies #Carvolution #Innovation #Sales #TechTrends

 🍹 When done right, AI for #customerservice is like a cold drink on a hot summer day: refreshing, efficient, and exactly what you need.   🚨 So, what’s its full potential in supporting both your customers and agents? 🚨 What risks come with its deployment? 🚨 And how can you navigate them successfully?   Find all your answers here: 👉 https://lnkd.in/dTVsjVxe