TP Infinity

AI can revolutionize CX, but the human touch remains irreplaceable. Thoughtful balance between technology and empathy is key to success. Hear from João Cardoso, Forbes Councils Member and Chief Innovation and Digital Officer at Teleperformance on how GenAI is reshaping customer experience: https://lnkd.in/gTA_W-MS

🚀 In just 6 weeks, we transformed CX for a fitness tech giant, delivering $1.45M in total savings and a 20% reduction in rework. Through in-depth benchmarking and meticulous analysis, we reimagined their contact center, optimized CRM, and enhanced training. Ready to elevate your CX? Let's talk. tpinfinity@teleperformance.com 💬

Paul Joustra's insights on integrating TikTok Shop with Amazon couldn't be more timely. With over 55 million TikTok users in the U.S. already making purchases on the platform, and this number expected to grow by 67% by 2026, TikTok Shop is set to generate $20 billion in revenue. In the UK, 10% of shoppers have already used TikTok Shop, underscoring the platform's growing global influence. This shift is crucial as TikTok is not just another social platform—it’s redefining how consumers shop online. At TP Infinity, we specialize in delivering cutting-edge CX technology, consulting, marketing services, and analytics that can help brands navigate and leverage this new landscape. By integrating advanced analytics with personalized marketing strategies, we ensure that your brand not only reaches the right audience but also maximizes engagement and conversions on platforms like TikTok. Whether it’s optimizing your social commerce strategy or enhancing customer experiences across digital touchpoints, TP Infinity is here to drive your business forward in this rapidly evolving digital age. https://lnkd.in/eVBb6uT7

As AWS transitions away from offering CodeCommit to new customers, it's crucial to ensure your code is securely and efficiently migrated to a new platform. At TP, we are here to support you through this change! We are offering comprehensive code migration services to move your repositories from AWS CodeCommit to GitHub or any other suitable environment that aligns with your needs. Reach out and learn how we can support your business: https://lnkd.in/dH5zeNyF #Proud2beTP #InspiredToBeTheBest

🚀 Empowering Retail Transformation Through Target Operating Model Redesign 🚀 We’re excited to share the incredible results achieved by an American retail chain through our comprehensive Target Operating Model Redesign: - 30% reduction in Average Handling Time (AHT) - 5-10% increase in productivity - 10% boost in accuracy We’re committed to driving operational excellence and unlocking new growth opportunities for our clients. Ready to transform your operations? Let’s connect: tpinfinity@teleperformance.com #RetailTransformation #OperationalExcellence #TargetOperatingModel #ProductivityBoost #AI #BusinessGrowth

𝗨𝗻𝗹𝗼𝗰𝗸 𝘁𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗶𝗻 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 In today’s fast-paced consulting landscape, technical expertise is just one piece of the puzzle. 𝙀𝙢𝙤𝙩𝙞𝙤𝙣𝙖𝙡 𝙞𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚 (𝙀𝙄) is proving to be a game-changer in client relations, team dynamics, and decision-making. In this insightful article, Laura Downing delves into why EI is indispensable for consultants and how it can lead to more effective, empathetic, and impactful client engagements. Discover how emotional intelligence can elevate your consulting approach. Read the full article here. 👇#TPInfinity https://lnkd.in/eNUqh9eJ

🚀Boosting Customer Engagement through Social Analytics 🚀 We're excited to share how we helped a leading Canadian bank achieve remarkable results by leveraging Sprinklr's Social Analytics: 📊 2,606 Unique Cases Managed ⚡ 88.7% Reduction in Response Time 💬 11% Improvement in Negative Sentiment 🕒 11 Days of Comprehensive Coverage This is how we turn insights into impactful customer experiences. Ready to see similar results?  Let’s connect: tpinfinity@teleperformance.com #CustomerEngagement #Banking #SocialAnalytics #Sprinklr #CX

Teleperformance | TP Infinity achieved Amazon EC2 for Windows Server Service Delivery Partner Status! As an advanced AWS Partner, TPI is ready to support businesses in managing cloud migration and modernization of Windows-based solutions, maximizing agility, security, and cost optimization. 

🔄 Transform Your Enterprise: Unlock Re-engineering Opportunities with TPI 🔄   In today's fast-paced business environment, staying ahead requires more than just keeping up—it demands transformation. At TP Infinity, we identify and tackle re-engineering opportunities across your enterprise, helping you streamline operations, embrace innovation, and drive sustainable growth.   🤝 Partner with TPI to guide your enterprise through a successful re-engineering journey. For more info: tpinfinity@teleperformance.com #EnterpriseTransformation #ReEngineering #BusinessGrowth #Innovation #TPI

🚀 Unlock the Power of Conversational AI with TP Infinity Consulting! Ensure successful AI adoption, streamline the AI experience, and accelerate your route to market with our comprehensive consulting. 🔍 𝗨𝘀𝗲 𝗖𝗮𝘀𝗲 𝗠𝗶𝗻𝗶𝗻𝗴 - We help you find the right use cases, ensuring your AI solutions address the most impactful areas of your business. 🔍 𝗨𝘀𝗲 𝗖𝗮𝘀𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 - Our experts analyze multiple use cases to select the most effective one, tailored to your unique needs. 🔄 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 - We design seamless workflows that integrate Conversational AI into your existing systems effortlessly. 💬 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻 - Our team supports natural and productive conversations, enhancing user experience and satisfaction. 🤖 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗕𝗼𝘁 & 𝗨𝘀𝗲𝗿 𝗣𝗲𝗿𝘀𝗼𝗻𝗮 - We create virtual assistants that align perfectly with your company’s image, providing a consistent and engaging user experience. 𝗜𝗺𝗽𝗮𝗰𝘁:  ✅ Supporting Successful Adoption of Conversational AI ✅ Streamlining Conversational AI Experience ✅ Faster Route to Market Ensure your Conversational AI project delivers measurable business value with our expert consulting. Let’s transform your customer engagement together! For more details, contact: tpinfinity@teleperformance.com