Post de Intelerad

Eufonie Expertise 🎦 // Entreprise 🏢: maitrisez-vous tous les métriques ESSENTIELS pour mesurer la #satisfaction de vos clients, après une #interaction 🤔📊 ❓ Votre #ServiceClient est-il apprécié par vos usagers 💪🚀🤩❓ NPS, CSAT, CES... Découvrez les 3 #KPI incontournables pour analyser votre Customer Happiness 🤓📈 Bon visionnage ! https://lnkd.in/d2x-b3AT #EufonieExpertise #GRC #CentredeContact #Serviceclient #RelationClient #vidéo #Eufonie #CallCenter #Customercentric #CustomerHappiness #AnalyseKPI #SatisfactionClient #SuccessBoost 

✨ Happy CX Day, everyone! ✨   Today, October 1st, we celebrate Customer Experience Day! 🎉   While metrics like NPS (Net Promoter Score) and CSAT (Customer Satisfaction) are valuable, they only scratch the surface of what truly matters. As someone who loves numbers 🔢, I can say this with confidence: we need to focus on the stories behind the scores! 🎯   To build real connections, we should dive into our customers' journeys, understand their pain points, and use their feedback to drive positive change. Every interaction is a chance to add value and that we’re truly listening. 🛠️   Here’s to putting customers at the heart of everything we do! 🥂   #CXDay #CustomerExperience   ** Like this post? Want to read more? 🔗 Follow/connect with me – I would ❤️ love to hear from you. 🔔 Ring the bell on my profile (top right)

🌟 Elevating Customer Experience: Setting Expectations 🌟 In the realm of customer experience, setting clear expectations is 🔑. It builds trust, fosters satisfaction, and lays the groundwork for long-lasting relationships. From response times ⏱️ to product delivery 📦, transparency is paramount. By communicating realistic timelines and outcomes upfront, we not only meet but exceed expectations. Let's prioritize clarity, empathy, and reliability in every interaction. #CustomerExperience #SettingExpectations #Transparency #Empathy #Reliability #CustomerSatisfaction 💼🚀

Comment définir la satisfaction, la mesurer et la transformer en action? Mon collègue Francis Jarry vous présente plusieurs notions dans son dernier (et excellent) article 🙂

How does our organization measure and prioritize customer satisfaction? At UBQ Lighting and Spaces, customer satisfaction is paramount. We employ a robust strategy to ensure we not only meet but exceed customer expectations. Our approach begins with comprehensive feedback channels, including surveys, social media, and direct communication. Regular surveys and analysis help us identify trends and areas for improvement. Additionally, we track customer success metrics like adoption and retention rates. This data informs our prioritization framework, allowing us to allocate resources where they matter most. Central to our strategy is a culture of continuous improvement, where every team member plays a role in enhancing the customer experience. Transparency and accountability are key, ensuring alignment across stakeholders. By prioritizing customer satisfaction, we not only foster loyalty but also drive sustainable growth. Join us in our commitment to delighting customers and shaping meaningful relationships. Let’s explore together… #CustomerSatisfaction #CX #BusinessSuccess #CustomerExperience #lighting #lightingdesigner #interiordesigners

Is CES the new NPS? After dominating the customer satisfaction measurement landscape for 20 years, Net Promoter Score (NPS) is facing a formidable contender – Customer Effort Score (CES). Companies are increasingly favoring CES as it offers a more nuanced approach to understanding the customer experience. While NPS focuses on customers' likelihood to recommend a product or service, CES emphasizes the ease with which customers can achieve their goals, acknowledging that a seamless and effortless experience often leads to higher satisfaction and loyalty. A hybrid approach that combines NPS and CES, along with other relevant metrics, allows companies to gain a more holistic understanding of the customer journey addressing both emotional and functional aspects of the customer experience. #CESvsNPS #CustomerMetricsEvolution

À quand remonte la dernière fois que vous avez testé l’efficacité de votre centre de contact ? La façon dont vous servez vos clients sous pression, influence la qualité même de votre organisation. Micah Solomon le gourou de la transformation CX, dispose d'une matrice de culture de service client unique qui peut vous inspirer pour vous lancer 👉 http://ms.spr.ly/6041Y6WZh

Delivering consistent customer experience can lead to higher satisfaction and repeat business. Is delivering consistent customer experience easy? 👉 https://lnkd.in/gGjzk47K #customerexperience #customersatisfaction #consistency #consistantcustomerexperience #customersurvice #positiveexperience #customerfeedback #customercentric

L’importance de l’expérience client💡