Desktop Support Engineer
Deskside Support Engineer
Atos Information Technology HK Limited
Job Highlights
- Customer Service
- Desktop Administration
- IT Support
Job Description
PRINCIPAL DUTIES AND RESPONSIBILITES
- Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Develop and update new and existing process
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business
- Documentation of products support and processes
- Update and manage inventory on new incoming hardware orders
- Communicate with vendors for incoming hardware orders and repairs
Language English: Advanced level - strong verbal, written, listening communication experience
EXPERIENCE
- 1 to 2 years of IT support experience
- Solid understanding of PC hardware/peripherals
- Exposure of mobile OS such as Apple iOS and Google Android
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
- Basic understanding of network and server-side infrastructure
- Experience in delivering superior customer service experience
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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