Education Manager, Travel Retail

The role

The incumbent will have to train L’Occitane group brands to front-line staff across the APAC Travel Retail in maintaining a high service level, while also being productive to achieve business objectives.

What will you do:

• Plan, develop and design digital education, live streaming, and retail excellence programs to support the Travel Retail staff.
• Collaborate with the internal sales team in reviewing and accessing training needs.
• Manage Customer Service programs to uplift the brand service level, facilitate frontline staff to achieve sales and service goals.
• Provide measurement and evaluation to track training effectiveness and BA's development
• Contribute to the adaptation and production of training materials.
• Support training logistics and administrative needs.
• Work closely with other teams to support business strategy and maximize sales opportunities
• Train the Trainer for Japan and Korea market

What are we looking for:

• Degree holder
• Minimum of 7 years of relevant experience in the retail industry, preferably beauty/cosmetics
• Must have solid experience in product, service and sales training for front-line staff across the Asia Pacific region, including North Asia, South East Asia and the Pacific.
• A team player with a positive mindset and open to taking on challenges.
• Proactive, self-motivated, with good communication and interpersonal skills.
• Easy to connect with different people and cultures.
• Proficiency in using MS Office and new digital learning platforms.
• Excellent presentation and communication skills in English & and Putonghua. Japanese will be a plus.
• Candidates with lesser experience could be considered for Assistant Manager

What we offer:

• Be part of a growing international beauty group, with the latest acquisitions our portfolio consists of 8 brands
• A multinational working environment with internal mobility opportunities
• Monthly staff engagement and sustainability activities
• Attractive discretionary bonus
• Quarterly free and monthly discounted products
• Annual leaves & birthday leave
• Flexible Work arrangement including Flexible working hours and WFH
• Education allowance
• Medical, Dental and Life Insurance
• Maternity Leave (up to 20 weeks fully paid) and paternity leave (up to 14 weeks fully paid)

(All personal data collected will be used for recruitment purposes only.)

L’OCCITANE is an Equal Opportunities Employer and is committed to ensuring that factors relating to its employee's ability to perform workplace responsibilities and to develop in their employment are the only ones considered in the decisions about their career with L’OCCITANE.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change.

This involves building an inclusive workplace that makes our people feel:

• safe from any sort of discrimination or harassment
• respected and valued for who they are as individuals.

We recruit competent and positive-minded people who share our core values of entrepreneurship, team spirit, leading by example and authenticity and our commitment to sustainability.