IT Executive (Inhouse Helpdesk Support)

Colliers is recruiting an IT Executive in Hong Kong. Reporting to the Senior Associate Director, Information & Technology, Asia based in India, this position will be a focal point to provide daily IT front-line technical support to Hong Kong office.

Key Areas of Responsibility (KARs):

• Provide daily IT support and helpdesk services, offering technical assistance to all company users based in Hong Kong.
• Manage tickets and requests efficiently using the ServiceNow platform
• Assist in upgrading/migrating systems and software to ensure secure, reliable, and stable operation of the end-user computing environment.
• Diagnose and troubleshoot system, software, hardware, and networking issues.
• Assist with corporate laptop/desktop imaging, including preparing, testing, and deploying operating systems.
• Manage operating system and application patch management processes, including evaluation, testing, and deployment.
• Assist in managing hardware and software inventory items, ensuring all records are constantly updated.
• Troubleshoot network issues, including WAN/LAN/WIFI, and involved network equipment.
• Ensure IT operation processes comply with company policy requirements.
• Perform regular system health checks, user ID maintenance, system performance tuning, capacity planning, and hardware upgrades.
• Provide training to users and participate in IT projects as necessary.
• Collaborate with the APAC IT team to align regional IT and initiatives, ensuring consistent IT service delivery across the region.
• Support onboarding and offboarding processes, including setting up workstations and accounts for new employees and disabling access for departing employees.
• Provide remote support to users working from home or other locations within Hong Kong
• Other ad-hoc duties as assigned by supervisor

Required Qualification Skills and Attributes:

• Diploma in Computing/Information Technology or equivalent.
• Minimum 2-4 years of relevant IT experience.
• Strong troubleshooting and technical skills in Windows operating system environment.
• Knowledge of server administration and network troubleshooting.
• Good knowledge of Office 365 suite, including MS Teams and SharePoint.
• Familiarity with managing and supporting cloud-based services and applications.
• Ability to manage multiple tasks, projects, and priorities effectively.
• Experience in providing local on-site support, including hardware setup and maintenance.
• Excellent communication skills in English and the local language, both verbal and written, with the ability to interact effectively with stakeholders at all levels

What’s on offer:

• Opportunity to work in an enterprising environment where you can accelerate your career growth
• Future opportunities for both domestic and international opportunities
• A global culture, with a strong focus on learning and development
• A competitive base salary and benefits structure including special leave entitlement e.g. birthday leave, volunteering leave

Make your next move an expert one and join us as we lead the industry into the future.

Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you’ll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table.

Colliers provides equal opportunity in all employment practices.