IT Helpdesk Support
IT Helpdesk Support
The Career Works
Hong Kong, Hong Kong SAR
See who The Career Works has hired for this role
Our client is a large Investment Bank is looking to hire IT Helpdesk.
Responsibilities
Responsibilities
- Work in Large scale environment with 5 days' work
- Provide day to day monitoring, support, and administration to in-house users
- Provide technical support service to all departments
- Assist users for software or hardware troubleshooting and problems solving
- Incident management
- Report operation risk to Team Lead
- Maintain and update knowledge base including but not limited to technical documents and procedures
- Identify and resolve technical issues, provide root cause analysis of each incident
- Utilize latest technology facilities available to optimize and improve existing operation procedures continuously
- Ensure all the desktop computer systems are working properly
- Online response user questions and assign the Tickets
- Proven work experience as Desktop Support, Technical Support, or similar experience
- 3 years hands-on experience with Windows/Mac environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc
- Knowledge of popular operating systems, software applications, and remote connection systems
- Ability to solve complex hardware and software issues
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- 1 Years' relevant support experience in Financial industry is a plus
- Good command of written and spoken Mandarin and English is a plus
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Non-profit Organizations and Primary and Secondary Education
Referrals increase your chances of interviewing at The Career Works by 2x
See who you knowGet notified about new Information Technology Help Desk Support jobs in Hong Kong, Hong Kong SAR.
Sign in to create job alertSimilar jobs
People also viewed
-
Technical Support Engineer Intern(2025 Graduates)
Technical Support Engineer Intern(2025 Graduates)
-
Technical Support Engineer
Technical Support Engineer
-
System Support
Primetech Technology Limited
-
技术支持
润世华新能源控股集团有限公司
-
AV Technical Support Engineer (Hybrid)
AV Technical Support Engineer (Hybrid)
-
Technical Engineer, Technical Support
Technical Engineer, Technical Support
-
Technical Ops Support
Technical Ops Support
-
Senior Support Specialist
Senior Support Specialist
-
Service Technician
Service Technician
-
Cloud Application Support Technician
Cloud Application Support Technician
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More