L2 IT Onsite Support

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, We Strive To Provide Our Candidates With The Best Possible Recruitment Experience. We Like To Get To Know Our Candidates, Challenge Them, And Be Able To Give Them Proper Feedback As Quickly As Possible. Here's What Our Recruitment Process Looks Like

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

Responsibilities

Job description

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Ensures tickets are updated at all times until issues are resolved.
• Performs staging of PCs, IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support.
• Troubleshoots and resolves PC incidents and/or VIP requests.
• Local network support and/or assists centralized Network team.
  
  

Requirements

• Proven work experience as an IT Support Engineer or similar role.
• Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
• Ability to build software images for laptops and desktops.
• Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
• Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Familiarity with documenting the implementation of Helpdesk requests/issues through the company’s ticketing system.
• Technical coaching and mentoring skills to support other help-desk employees.
• Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
  
  

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.