The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.
We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
A DAY IN THE LIFE OF
We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.
Duties And Responsibilities
ADMINISTRATION AND FINANCE
Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports
Ensure the community team is trained on all required administration and finance tasks required for their job
Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected
Responsible for ensuring inventory is complete and ordering is within the set budget
Obtain and analyse P&L reports, and conduct variance analysis when required
Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time
Member Experience And Operations
Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience
Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed
Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
Responsible for the overall cleanliness and upkeep of the space is up to standard, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards
Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget
Conduct quality control checks, and address and solve issues immediately
Ensure you and the team deliver a personalised, high-quality member experience
Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.)
SALES
Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
Notify, manage and work alongside internal teams to ensure a high retention rate of current members
Develop strategies to drive sales, increase revenue and interest for your location
Ensure that all enquiries are followed up on and that negotiations and closure are taking place
Manage the team and take responsibility for actively seeking and following up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets
Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience.
Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors
CONTENT AND EVENTS
Ensure events are executed to a high level and are related to the community's interests, giving support where needed. Report on member feedback to the Events Team
Ensure you and the team are actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed
Ensure the Community team and Art Department produces event collateral in a timely manner and to a high standard
Ensure you and the team update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task
Ensure the event calendar and notice board are regularly updated by the team
Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance
PEOPLE
Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them
Responsible for onboarding, training, developing and reviewing your team's performance
Sit in interviews with a senior manager for your team, asking questions and giving feedback to conclude an overall decision to build your team
Provide your team with essential training, coaching, and mentorship to attract, grow and retain a solid and successful team
Actively work and develop on your own growth to better yourself for you, your team and the business
Work closely and coordinate with the People Team to track each team member's training and progression
Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication
Requirements
Three to Five years experience in a customer-facing leadership position, ideally within sales and events
Personable with strong verbal and written communication
Exceptionally organised with the ability to multitask
Thrives under pressure and is solution-oriented
University Degree is an advantage
Proficient in basic computer skills
Good business acumen
Prior experience in coworking, real estate, or startup business would be an advantage.
Fluent in English, Cantonese is a plus
Benefits
Health care, including dental
A competitive salary is reflective of your growth
Variety of discounts across our growing industry partners
A comprehensive training academy to support your growth and longevity with us
Education allowance to support external training
A fun, dynamic working environment with a diverse, world-class team
Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
An extra day of leave to celebrate your birthday
An annual dedicated day to volunteer at a charity of your choice
Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
The Hive is an equal opportunity employer
We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.
To apply, provide a cover letter, resume, expected salary and availability
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Non-profit Organizations and Primary and Secondary Education
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