Aigens

Running a restaurant business in Hong Kong? Looking to solve some of your pain points with leading technology? Visit our Experience Centre at our Kwun Tong office to explore our innovative solutions firsthand. Book a demo and receive immediate advice from our expert team on ordering, payment, loyalty, and system integrations. We have everything you need to run and grow your business. Book your free demo today at https://shorturl.at/W6GXj and take the first step towards transforming your restaurant operations! #RestaurantTech #HongKongRestaurants #TechSolutions #DemoZone

[Aigens x Shake Shack: Crafting a Customized Solution for an Iconic Brand] We are thrilled to spotlight our collaboration with Shake Shack, enhancing their customer experience across Hong Kong, Singapore, and Macau with our innovative Kiosk Ordering solution. From the bustling streets of Hong Kong to the vibrant atmosphere of The Londoner in Macau, our partnership has successfully rolled out this cutting-edge technology in 36 Shake Shack locations. 👉 Here are the Key Highlights of the Collaboration: 1. Seamless Customer Interaction: - Our tabletop kiosks, distinctively designed with a horizontal view, provide Shake Shack customers with an intuitive and seamless ordering experience, for both dine-in and takeaway. - Patrons can easily place orders for their favorite burgers and shakes, enhancing both speed and satisfaction. 2. Advanced Integration with POS Systems: - In Hong Kong and Macau, our solution syncs with Shake Shack's in-house-built POS system. - In Singapore, we have integrated with the Epoint Systems Singapore POS system to ensure real-time synchronization of orders, menus, and inventory, from both in-store orders, and third-party orders from GrabFood, Food Panda, Deliveroo 3. Enhanced Kitchen Efficiency: - Kitchen staff and dispatchers receive prepaid orders instantly, ensuring the swiftest and most accurate service possible. - Real-time order synchronization allows for efficient preparation and timely delivery, maintaining Shake Shack's high standards. 4. Secure Payment Solutions: - Our robust payment integrations guarantee secure transactions, providing peace of mind for both customers and staff. Both international and local payment methods have been enabled: Visa, Mastercard, JCB, China Union Pay, American Express, Alipay, WechatPay, Macau Pass (Macau), Nets (Singapore), PayMe (Hong Kong). 5. Improved Operational Excellence: - The integrations ensure a streamlined workflow, reducing wait times and enhancing the overall dining experience. Aigens' solutions are tailored to meet Shake Shack's unique needs, showcasing our commitment to operational excellence. We are excited to continue this journey, supporting Shake Shack in delivering memorable experiences to their customers. #ShakeShack #Innovation #KioskOrdering #CustomerExperience

It has been a pleasure for Hans Paul, Aigens Co-founder and CEO, to discuss F&B and payment trends with Hong Kong Economic Journal's EJ Tech , alongside Kai Tang, Head of Adyen Hong Kong.  Read the interview in full here: https://shorturl.at/z6ubX Some highlights from the interview: - Hans Paul commented that it is common to see customers scanning codes to place orders and then pay at the counter. With payment systems and point-of-sale systems operating separately, there are inevitably gaps in the process. As a dining technology platform, the ordering and payment functions should be integrated to create a seamless dining experience and efficient operational processes. - Kai Tang said that the company has primarily served large enterprises in the past. By partnering with Aigens, the company has been able to leverage Aigens' experience and gain deeper insights into the demands of the dining market, including small and medium-sized dining businesses. Since both parties have completed the integration of their backend systems, dining merchants can access Adyen's services through the Aigens platform without incurring additional system costs. - Hans added that many have asked why Aigens did not develop a complete payment solution on its own. He responded that this involves numerous areas of expertise, and if resources were invested in development, it would inevitably take several years. Therefore, partnering with a technically mature company is the wisest choice. - The coverage listed three operation flows of how Aigens Pay integrated Adyen for Platforms, and mentioned Aigens’ introduction of Tap to Pay on Android.

Today is the Day! Hong Kong FinTech Week 2024 Begins! Aigens is excited to be part of this globally renowned two-day event at the AsiaWorld -Expo, and we're thrilled to showcase our innovative self-ordering technology in action. Visit the two F&B areas of the expo to experience seamless ordering through our Aigens Kiosks or your own mobile device. Additionally, you can explore our Kiosk Ordering solution at Payment Asia's booth TA13 in the Summit Hall. We're eager to connect with attendees and demonstrate how our technology can revolutionize the dining experience. See you there! #SelfOrderingTechnology #RestaurantTech #HKFinTechWeek2024 #HKFTW24 #香港金融科技週

What an incredible Q2! In just three months, our team delivered new launches, enhancements, installations, customisations, and migrations for over 40 F&B and retail brands across 10 countries, both on-site and remotely. Huge kudos to the Aigens team for their exceptional work! #Success #Innovation #Teamwork #GlobalReach

Aigens x Adyen partnership announcement We are thrilled to announce our new partnership with Adyen, a leading global payment provider. By integrating Adyen's cutting-edge technology, Aigens is now enhancing both offline and online payment experiences for restaurants across Hong Kong and Singapore. This collaboration allows Aigens to serve as a single point of contact, offering comprehensive end-to-end solutions for all F&B concepts. From POS systems to mobile and kiosk ordering, payment processing, loyalty programs, and third-party integrations, we are well-equipped to support your business needs. Discover more about how our partnership with Adyen is revolutionizing restaurant payments: https://shorturl.at/ul6BO #Adyen #Partnership #RestaurantTech #AigensPay

[Hong Kong's Annual Event : FinTech Week 2024】 In partnership with Payment Asia, we are looking forward to participating in Hong Kong FinTech Week 2024 on October 28 and 29 at the @AsiaWorld-Expo. Visit our dedicated spot at Payment Asia's booth TA13 in the Summit Hall to learn more. Also come experience our restaurant Mobile and Kiosk Ordering technology at the two F&B areas of the Expo. Together with Payment Asia, we are building a strong network to strive for excellence in the FinTech business landscape. Get Your Pass Now: https://lnkd.in/gsSXNyU #RestaurantTech #HongKongRestaurants #TechSolutions #HKFinTechWeek2024 #HKFTW24 #FinTech #Innovation #香港金融科技週

Aigens x TamJai SamGor Mixian Singapore: A Fragrant, Numbing, Hot, and Spicy Collaboration Since 2021 Craving a taste of authentic Hong Kong cuisine?  Since its inception in Hong Kong in 2008, TamJai SamGor Mixian has been captivating food enthusiasts with its unique blend of fragrant, numbing, hot, and spicy Mixian dishes. In 2020, this beloved culinary institution brought the taste of authentic Hong Kong cuisine to Singapore, and it has been winning hearts ever since. In 2021, TamJai SamGor embarked on a transformative journey by partnering with Aigens, a leader in providing innovative technology solutions for the food and retail industry. This collaboration aims to elevate the dining experience for Singapore patrons by integrating modern technology with traditional culinary excellence. Our collaboration has been a flavorful fusion of tradition and technology!  Aigens has equipped TamJai SamGor with cutting-edge Mobile Ordering technology, which has now been successfully implemented in 12 of its stores across Singapore. The latest rollout at Pasir Ris Mall marks a significant milestone in bringing this seamless and convenient dining experience to an even wider audience. How does it work?  Aigens’ Mobile Ordering system integrates seamlessly with TamJai SamGor's existing POINTSOFT POS system. This ensures a smooth and efficient ordering process, where customers can easily browse the menu, customize their orders, and pay securely by credit card using Aigens Pay Online. This integration not only enhances operational efficiency but also significantly reduces wait times, allowing customers to enjoy their meals with minimal delay. By collaborating with Aigens, TamJai SamGor is not only delighting customers with a personalized dining journey but also streamlining operations and driving business growth. The partnership attracts new customers while fostering loyalty among existing ones, proving that the fusion of tradition and technology can create an exceptional dining experience. Interested in discovering how Aigens can revolutionize your food service business? Contact us today for a free consultation. TamJaiSamGor #HongKongCuisine #TechEnabledDining #MobileOrdering #FoodInnovation #SingaporeDining

Welcome Back, Eric! We’re excited to have Eric Chang rejoin Aigens as our System Architect. With experience in microservices cloud infrastructure and software development best practices, he's ready to enhance our systems. Eric was a Software Engineer during the early stages of Aigens, and we’re looking forward to his insights on architecture design and standardized development processes. Welcome back, Eric! #WelcomeBack #TeamGrowth #SystemArchitect

Aigens x Ali Mutuh & Ah Hock: A Tasty Partnership for Tech-Enabled Food Service Craving a taste of Malaysia? Ali Mutuh & Ah Hock (AM&AH), a local Malaysian restaurant chain renowned for their delectable Goreng, Noodles, Nasi Lemak, and Kopi, have partnered with Aigens to revolutionize their dining experience. Since 2020, Aigens has been providing cutting-edge technology solutions to AM&AH to streamline operations and elevate customer satisfaction. We're thrilled to announce that 20 AM&AH outlets, including the iconic NU Sentral Kuala Lumpur, are now equipped with our innovative Mobile Ordering system. Our Mobile Ordering technology empowers customers to effortlessly place their orders from their smartphones, ensuring a seamless and convenient dining experience. Beyond Mobile Ordering, Aigens provides a comprehensive suite of technology solutions to support Ali Mutuh & Ah Hock's operations. These include: 1. POS integration: Our technology seamlessly connects with the restaurants' existing POINTSOFT point-of-sale systems, ensuring accurate order processing and inventory management, as well as real time menu sync from both direct orders and third party orders from GrabFood. 2. Real-time analytics: We provide valuable insights into customer behavior and preferences, helping Ali Mutuh & Ah Hock make data-driven decisions to optimize their business. 3. Enhanced customer engagement: Our technology enables personalized promotions and offers, fostering stronger relationships with customers. Contact us to learn more about our technology solutions for the food service industry. #AliMutuhAhHock #MalaysianFood #TechEnabledFoodService #MobileOrdering