SURVEYSENSUM

"We were absolutely thrilled to have Tanuj Diwan from SURVEYSENSUM grace the stage as our Panel Moderator at the 𝟱𝘁𝗵 𝗘𝗱𝗶𝘁𝗶𝗼𝗻 𝗦𝗺𝗮𝗿𝘁 𝗖𝗫 𝗦𝘂𝗺𝗺𝗶𝘁 & 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰, held on 𝟮𝟮𝗻𝗱 𝗔𝘂𝗴𝘂𝘀𝘁 𝟮𝟬𝟮𝟰 at the prestigious 𝗥𝗮𝗱𝗶𝘀𝘀𝗼𝗻 𝗛𝗼𝘁𝗲𝗹 𝗚𝘂𝗿𝘂𝗴𝗿𝗮𝗺, 𝗨𝗱𝘆𝗼𝗴 𝗩𝗶𝗵𝗮𝗿. His captivating session on "𝗨𝗻𝗹𝗲𝗮𝘀𝗵𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗼𝗳 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗶𝗻 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫" offered cutting-edge insights and sparked thought-provoking discussions, leaving the audience inspired and energized We’re already looking forward to what’s next! Keep an eye out for our upcoming events, where we’ll continue to explore the future of customer experience with even more innovation and inspiration." Follow us on : https://lnkd.in/di9rg8bW https://lnkd.in/dunZgAja https://lnkd.in/dGzPVsGw https://lnkd.in/dXFeCi5a   EKTA C DUBE Harsh Mishraa Maaz Shaikh Aastha Chaubey Nandini Khanna Pooja Gupta zaara khan Sanjeeta Paul Gauri Rumde VINAYAK MASURKAR Prabhat Gole Rajbir Singh Pannu #cxsummit #cx #customerexperience #customerinteraction #customercentricity #customersatisfaction #customervaluemanagement #customerdevelopment #panel

🚀 Exciting News! 🚀 I'm thrilled to share that I've started a new role as a Software Tester @SURVEYSENSUM 🎉 A huge shoutout to CodeQuotient for laying the strong foundation of my career. Through continuous project-building, daily interactions with mentors, and a focus on both technical and soft skills, I've gained the confidence to excel. During my journey, I developed a lot of minor projects and three major projects, including a Chat App, an E-commerce Platform, and a Discussion Portal. I also honed my skills in Node.js, React.js, HTML, CSS, and JavaScript. Looking forward to this new chapter and the opportunities ahead! 💻✨

Two of my favourite professions are colliding in 8 weeks time with International CX Day on the 7th Oct and World Customer Service Week from 7th - 11th Oct 2024. Long before "customer experience" was a thing, there was customer service 🦕 . I find myself often discussing how customer experience (CX) isn't customer service and then going off to explain what CX is, but customer service has been in my veins from a very early age. From being old enough to make coffees for my parents and their friends, to serving at the athletics canteen when they let me. To begging 🙏 for my first job where an organisation that is no longer around put me on as an ice cream server and hot dog maker, being paid off the books and thinking the $3.30/hr wage was the best thing since pre-cut hot dog buns! 🌭 I loved the feeling 💞 that came with being in service. I loved watching people leave fulfilled, come back, allow me to test my memory with what started as remembering their name, then their order, then their kid's names as I would start to build relationships, friendships even. I even reveled in the conflict. Maybe it's being the eldest of six siblings 💪 but I grew decidedly stronger in my ability to resolve conflict, quickly, sincerely and calmly... except maybe the two times I had paint cans thrown at me 🤔 To this day, being of service is in my blood. I was shopping at Bunnings 💒 on the weekend and couldn't stand to watch the people next to me try to guess which varnish they needed, and refusing to wait at the paint desk to find out, I kindly offered to help (my nickname is the 'Paint Expert'). They got the right product and there it was, that warming sensation of knowing the customer got what they needed and more. 💚 So, what's this biopic tale got to do with #customerserviceweek you ask? Well, we're eight weeks away from the week in which you as an organisation get to recognise those who are of service to your customers. You get the opportunity to intrinsically understand what customer service looks and feels like for them. So between now and the next eight weeks, I am going to be dropping some insights, some tips, some things to consider leading up to Customer Service Week 2024. 🤳 With eight weeks to go, I find it fascinating that with the move to #AI and chatbots, that 78% of us still end up needing to be put through to a support agent/ team member. 😩 I know the tech is still developing but with that in mind, this year's #CSW theme is 'Above & Beyond'. So, I ask you, business leaders, supporters, brains trust, experts in your field. How do we go above and beyond in this customer service situation? How do we ensure that our customers feel they are still experiencing the best service and our team are not being lined up for more friction? I'd love to hear your thoughts? Aileen Day, CCXP

Delivering exceptional customer experiences isn't just a nice-to-have—it's a must.💡 But with so many options out there, finding the right Customer Experience Management (CXM) software can be overwhelming. No worries—we’ve done the heavy lifting for you! Check out our curated list of the top 6 CXM platforms for 2024, handpicked for their ability to scale, affordability, and powerful features that drive real results. 🔍 𝗪𝗵𝗮𝘁 𝘁𝗼 𝗟𝗼𝗼𝗸 𝗙𝗼𝗿: 𝗗𝟮𝗖-𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: Focus on tools that enhance omnichannel communication, gather actionable feedback, and boost customer loyalty. 𝗦𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: As your brand grows, so should your CXM software. These platforms are built to scale with you. 𝗩𝗮𝗹𝘂𝗲 𝗳𝗼𝗿 𝗕𝘂𝗱𝗴𝗲𝘁: Get the most bang for your buck with options that cater to different budget sizes without compromising on quality. 🎯 𝗧𝗼𝗽 𝗣𝗶𝗰𝗸𝘀: Dyrect: Perfect for brands aiming for an Apple-like experience. Dyrect's omnichannel communication and data analytics make customer satisfaction and loyalty a breeze. SURVEYSENSUM: Ideal for SMBs, offering budget-friendly, scalable survey tools that close the feedback loop and drive improvements. HubSpot: A CRM powerhouse that unifies marketing, sales, and customer support—great for managing the entire customer lifecycle. Zoho CRM: Offers a 360-degree customer view and automates sales tasks, perfect for value-conscious businesses. Freshworks: User-friendly with self-service options, making it easier for customers to find solutions on their own. Zendesk: A reliable platform with omnichannel support and a robust ticketing system to streamline customer interactions. Ready to transform your customer experience? Dive into our blog and start building lasting customer relationships today! 🚀 #CustomerExperience #D2C #CXMSolutions #BusinessGrowth #CustomerLoyalty #2024Trends

We are excited to unveil Tanuj Diwan from SURVEYSENSUM the distinguished Panel Moderator lineup for the 𝟱𝘁𝗵 𝗘𝗱𝗶𝘁𝗶𝗼𝗻 𝗦𝗺𝗮𝗿𝘁 𝗖𝗫 𝗦𝘂𝗺𝗺𝗶𝘁 𝗮𝗻𝗱 𝗔𝘄𝗮𝗿𝗱𝘀, 𝗥𝗮𝗱𝗶𝘀𝘀𝗼𝗻 𝗛𝗼𝘁𝗲𝗹 𝗚𝘂𝗿𝘂𝗴𝗿𝗮𝗺 𝗨𝗱𝘆𝗼𝗴 𝗩𝗶𝗵𝗮𝗿 He will be sharing the insights on the topic 𝗨𝗻𝗹𝗲𝗮𝘀𝗵𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗼𝗳 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗶𝗻 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫 The 5th Edition Smart CX Summit and Awards gathers leading experts and visionaries in the realm of Customer Experience .This premier event offers unparalleled opportunities to explore the latest strategies, technologies, and innovations revolutionizing CX practices globally.💡 🌟Join us to network with industry pioneers, gain actionable insights, and propel your organization towards achieving exceptional customer satisfaction and loyalty. 𝗗𝗮𝘁𝗲 & 𝗩𝗲𝗻𝘂𝗲: 📅Date: 𝟮𝟮𝗻𝗱 𝗔𝘂𝗴𝘂𝘀𝘁 𝟮𝟬𝟮𝟰 📍 Venue: 𝗥𝗮𝗱𝗶𝘀𝘀𝗼𝗻 𝗛𝗼𝘁𝗲𝗹 𝗚𝘂𝗿𝘂𝗴𝗿𝗮𝗺 𝗨𝗱𝘆𝗼𝗴 𝗩𝗶𝗵𝗮𝗿 🕒 Time: 𝟬𝟴:𝟯𝟬 𝗔𝗠 𝘁𝗼 𝟬𝟱:𝟯𝟬 𝗣𝗠 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://lnkd.in/deEhi9eE EKTA C DUBE Harsh Mishraa Maaz Shaikh Aastha Chaubey Nandini Khanna Pooja Gupta zaara khan Sanjeeta Paul Gauri Rumde VINAYAK MASURKAR Prabhat Gole Rajbir Singh Pannu #cxsummit #cx #customerexperience #customerinteraction #customercentricity #customersatisfaction #customervaluemanagement #customerdevelopment #panel