Ardanis Technologies is a software development services consultancy, we provide solutions to complex technical challenges efficiently and reliably where businesses may not ordinarily have the resources to do so themselves. We have been delivering innovative software solutions to businesses in the UK and Ireland since 2016. Using our extensive experience and expertise, we work closely with our clients to create software systems that can evolve and adapt as customer needs change.
Huge congratulations to the Ardanis AI team on the successful launch of Generative AI solution, Aileen.
This innovative solution is a testament to the hard work, collaboration, and dedication of an incredibly talented team. Aileen is already transforming the contact centre industry in a significant way leading to the creation of 20 new roles at Ardanis across sales, marketing, and AI-driven technology.
Ivan Goor Ardanis CEO "It’s truly exciting to bring cutting-edge technology to life, and we have no doubt that Aileen will continue to revolutionise the future of the Contact Centre Industry"
To read about Aileen - https://lnkd.in/eRQQxm3K#AI#Innovation#Teamwork#Success#FutureTech
Huge congratulations to the Ardanis AI team on the successful launch of Generative AI solution, Aileen.
This innovative solution is a testament to the hard work, collaboration, and dedication of an incredibly talented team. Aileen is already transforming the contact centre industry in a significant way leading to the creation of 20 new roles at Ardanis across sales, marketing, and AI-driven technology.
Ivan Goor Ardanis CEO "It’s truly exciting to bring cutting-edge technology to life, and we have no doubt that Aileen will continue to revolutionise the future of the Contact Centre Industry"
To read about Aileen - https://lnkd.in/eRQQxm3K#AI#Innovation#Teamwork#Success#FutureTech
As CMI we are thrilled to partner with Ardanis to present Aileen – a revolutionary AI solution transforming email interactions across the globe. With 4.25 billion active email users and over 319.6 billion emails exchanged daily, businesses need a smarter way to handle the ever-increasing volume of emails.
Ivan Goor, CEO of Ardanis explains in the video below how Aileen harnesses AI and automation to personalize email responses, accurately route queries, and improve key metrics such as First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
Why Aileen?
- 71% of consumers now expect personalized responses, and companies that excel in this area see a 40% revenue increase.
- Aileen enables businesses to deliver faster, more accurate responses, driving customer loyalty and overall business growth.
Watch the video below to hear from Ivan Goor himself on how Aileen can transform your email.
Christopher Melia#AI#EmailManagement#CustomerService#Automation#BusinessGrowth
With 4.25 billion email users globally and 319.6 billion emails exchanged daily, email remains a dominant communication channel. However, managing high volumes of email can overwhelm contact centres. AI-powered email solutions are transforming how businesses handle customer interactions.
Aileen powered by Ardanis, streamlines email processing by automating repetitive tasks, enhancing personalisation, and improving key metrics like AHT, FCR, and CSAT. The result? Faster resolutions, better customer experiences, and empowered agents.
Discover how Aileen can elevate the performance of your contact centre.
#generativeai#contactcentre#innovation#aileen
Ardanis HR & Recruitment Manager, Susan Hogan in the Business Post this weekend on bringing top talent to our clients and how the positive stance on remote work that Ardanis takes to talent acquisition allows us to hire on culture and values in a pool wider than would be the case without hybrid and remote capability.
Unlike many companies who had their first experience of remote or hybrid work due to the Pandemic, Ardanis already had insight into how remote work is different, and therefore had an advantage -
"We’ve been doing remote-first and have been for around eight years [so] we were completely set up for it. We knew how important the communication side of it is,”
To read the full BP article 👉 https://lnkd.in/eckD2ZFV#recruitment#talentacquisition#hybridworking#remoteworking#it#ai#technology
Fantastic event in London yesterday at the Contact Centres in Financial Services Summit attended by our group CIO Stefan Goor & Head of AI Innovation, JC Durbin which underscored the pivotal role of AI and automation in the evolution of contact centres.
With our focus on the integration of AI-driven workflows and automation in contact centres, discussions highlighted how artificial intelligence is truly a transformative force that is redefining customer service in the financial services contact centre sphere.
The insights gained and the connections made will undoubtedly shape the industry approach in integrating these technologies into operations. We look forward to delivering more of these incredibly efficient, tailored, and proactive workflow solutions to our customers.
#contactcentre#technology#financialservices#scale#growth#aisolution#ccifss#ai
This week Ardanis are sponsoring the Contact Centres in Financial Services Summit in London on Tuesday 11th July
Our CIO Stefan Goor and Head of AI Innovation JC Durbin will be at the event showcasing the transformative power of Aileen, our AI Email Workflow for contact centres. Aileen gives financial services contact centres and other regulated industries a tremendous competitive edge.
Tailored for executives, managers, and professionals involved in customer service, contact centres, technology, and innovation within the financial services industry, the key themes of the event include:
Digital Transformation: Explore how cutting-edge technologies, including AI, and automation, are revolutionising contact centre operations.
Customer-Centric Strategies: Case studies and best practices on creating customer-centric contact centre environments that drive customer satisfaction and loyalty.
Compliance and Security: The latest developments in regulatory compliance and security in financial services customer interactions.
Data Analytics and Insights: Using the power of data analytics to gain valuable insights into customer behaviours, sentiment and preferences, utilising personalisation and targeted engagements.
For more information about Aileen and Ardanis AI 👉 ardanis.ai
For more information and to register for this event 👉 https://lnkd.in/et_FY35B#contactcentre#technology # financial services #scale#growth#aisolution#ccifss#ai
Ardanis are sponsoring the 2024 Contact Centres in Financial Services Summit in London on 11th July ✨
"In an era where customer experience is paramount and changing fast, financial institutions are redefining their approach to contact centres. The Contact Centres in Financial Services Summit provides an engaging platform for professionals to explore the latest trends, technologies, and strategies reshaping the way financial services connect with their customers."
Our CIO Stefan Goor and Head of AI Innovation JC Durbin will be attending and showcasing the transformative power of Aileen, our AI Email Workflow for contact centres, which gives financial services contact centres and other regulated industries a tremendous competitive edge.
To read more and register for this event 👉 https://lnkd.in/et_FY35B
For more information on Aileen, reach out to us - ardanis.ai#ccifss#ai#workflow#solutionsCall & Contact Centre Expo UK
