It's back to busy season! Rising call volumes, staff absences and unexpected events can all be covered with our short-term services. Our valuable team member Anna discusses how we use a personalized script to ensure your business remains consistent, professional, and responsive at all times. Find Out More: https://lnkd.in/eMTsqdrA Our Short - Term Cover: ↗ Prevents disruptions in business operations ↗ Minimizes missed opportunities ↗ Provides a cost - effective solution ↗ Allows your team to stay focused and productive The entire process can be as short as 24 hours and once you are set up we can keep your details on file for any future use! Contact Us: https://lnkd.in/ebTs4RFm #businesssupport #callanswering #shorttermcover #professionalservice #holidaycover #callpal
Call Pal® - Customer Service Outsourcing Solutions
Consumer Services
Call Pal is built on one simple principle “People, Value & Trust". We catch your calls!
About us
Our Story Call Pal’s roots lie within its parent company, Gray Office Park. Having developed a successful and trustworthy track record in the serviced office industry, Gray Office Park founder Rachael Gray saw another opportunity to address a gap in the market for a high-end, Ireland based PA service. Our Service Since our inception in 2010, we have handled thousands of calls every year for forward-thinking companies around the world. Call Pal is now Ireland’s leading call answering service, suitable for all businesses. Call Pal’s experienced receptionists ensure customers get the best service whenever they call. Our Team Our experienced receptionists work from Gray Office Park located in the heart of Ireland’s Western Capital, Galway. We work closely with businesses to design and implement a customer service solution that meets your organisational requirements. Our Clients We are often asked what type of companies use Call Pal. The simple answer is any business looking to provide top-class customer service. We work with a range of businesses from SMEs to large corporations who are looking for a service that can help manage high call volumes. Our Promise Often companies resort to using unfriendly, inexperienced call centre support to help maintain the level of incoming calls. We don’t work like that. With Call Pal, your calls are managed by a team of highly experienced receptionists who are working from our headquarters in Galway, Ireland. Free Trial Sign up to experience Ireland’s leading call answering service for 2 weeks in 3 easy steps. 100% of Call Pal customers would recommend the service to a friend. There is no risk, just the rewards of having a professional PA team managing your calls for you.
- Website
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https://www.callpal.ie
External link for Call Pal® - Customer Service Outsourcing Solutions
- Industry
- Consumer Services
- Company size
- 11-50 employees
- Headquarters
- Galway
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Telephone Answering, Mail Address, Smart Numbers, Holiday Cover, Sick Leave Cover, and Disaster Recovery
Locations
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Primary
Get directions
Galway Retail Park
Headford Road
Galway, H91 WC1P, IE
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Get directions
Odeon House, Eyre Square
Galway, Galway 00000, IE
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Get directions
Henry Street
Limerick, Limerick V94 XY20, IE
Employees at Call Pal® - Customer Service Outsourcing Solutions
Updates
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The Ultimate Partner For Your Business: Call Pal's Call Answering Services. We offer personalized and professional call handling that keeps your business running smoothly. From reducing staffing costs to providing flexible solutions, we can help provide a solution to your customer service problem! Our Benefits: - Unique customer service for your business. - Reduced overhead with cost-effective staffing. - Scalable solutions as your business grows. - Consistent business support during unexpected events. #businesssupport #callanswering #customerservice #scalablesolutions #supportsolutions
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Timely call handling is essential to maintaining a competitive edge. Don’t let potential business slip away! Here is how ineffective call handling can impact you: ➡️ 70% of business calls are placed on hold, and nearly 60% of those callers hang up. ➡️ 92% of calls are new business inquiries. ➡️ 85% of potential customers won’t call back if they’re not answered the first time. ➡️ 30-50% of sales go to the business that responds first.
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A quick introduction to The Call Pal Team: ▪ Our Management Team ▪ Rachael G. - Managing Director George B. - Managing Partner Donna M. - Operations Manager Eoghan M. - Head of Marketing Ciara G. - Accounts ▪ Team Leads ▪ Hannah G. Megan D. #meettheteam #callpal #management #teamleads #callagents
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Things about our team that make us PROUD: - Dedicated and Passionate - Capable and Friendly - Open and Honest - Welcoming and Supportive #team #proud #callagents #teamwork
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Our amazing call agent, Sarah, reminds us that by staying calm and not taking things personally, we can provide the best service possible while handling stressful calls. It's all about listening, understanding, and being professional! #customerservice #tip #callagent #callhandling
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- Frequently Asked Questions - Our Call Agent Ally answered three common questions we get from enquiries! 1. Can I try your service before I commit? 2. How do I receive the information you take on calls? 3. What sets Call Pal apart from other providers? #faq #callpal #callagent
Customer Service Outsourcing Ireland
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🔹 Call Pal Team 🔸 The amazing team behind it all! Remember to always celebrate and appreciate the people who make your company what it is. We're very proud of the group that has developed and the companionship that has formed between them. Thank you to all the hardworking and supportive members of the team. #team #teamwork #callpal
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Our Defining Qualities. What about Call Pal is different? It's the way we make your experience feel. 1. Tailored Solutions: We adapt to your business by providing solutions that are specific to your needs. 2. Industry Knowledge: Our call agents immerse themselves into the industries they work with. Gathering the relevant knowledge needed to provide the best service. 3. Local Presence: Our call agents are based between Galway and Limerick. 4. Flexible & Scalable: We grow alongside your business! 5. Genuine Connections: Our agents prioritize connecting with your callers with a genuine and personalized experience. 6. Transparency: Call Pal is transparent values openness in our business operations. 7. Beyond Call Answering: Our commitment to providing excellent service extends beyond traditional call answering. #usps #callpal #businesssupportsolutions #callanswering #callagents