Genesys

Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓ 🔗 https://gsys.cx/49BjC5P

The long wait for the #F1 season is over. It’s time for the next level of experience. Scuderia Ferrari #AusGP

📣 JUST IN: The 2025 State of Customer Experience report Consumers’ expectations are evolving quickly, and #CX leaders are facing new challenges every day. Our State of CX report, based on insights from over 5,000 global consumers and 1,000 leaders, highlights the top trends and technologies shaping the future of CX. What you’ll discover: 🔑 The leading AI-powered technologies transforming CX 🔑 The importance of delivering seamless, omnichannel experiences 🔑 Why CX budgets are shifting toward cloud platforms and AI 🔑 The gap between consumer expectations and reality Learn more about the report and get ready to future-proof your CX strategy:  https://lnkd.in/eBdDeTKU

Alinta Energy is revolutionizing the customer experience by moving their contact centers to #GenesysCloud! From improving employee satisfaction to boosting customer engagement, this transformation is making waves in the energy industry. Here’s how they’re powering up their CX game: ✔️ 24-Point Increase in Employee Net Promoter Score (eNPS) ✔️ 90% Customer Satisfaction ✔️ 3x Increase in Digital Engagement ✔️ $650K Savings Over 3 Years ✔️ 66% Decrease in Average Speed of Answer Read the full story: https://gsys.cx/4iJL0C3

Say goodbye to siloed systems and hello to smoother workflows 👋 Introducing Unified Experience from Genesys and ServiceNow!       We've teamed up with ServiceNow to bring you a powerful solution that unites customer service teams, centralizes routing across channels and departments, AND optimizes workforce engagement—all from a single desktop powered by #AI.      Learn how Unified Experience can help you reduce costs, boost productivity, and improve satisfaction for both customers and agents: https://lnkd.in/eKEmJh7Z

In case you missed it—our eBook, "From Contact to Connection: A New Era in Customer Experience", in partnership with Tata Communications, is packed with strategies to help elevate your CX game. Learn how to: 🔹 Unify communication channels with CPaaS and CCaaS 🔹Personalize every interaction to drive loyalty 🔹Use AI to build seamless, future-proof customer journeys If you’re ready to stay ahead in the experience economy, this is a must-read. Download it now and discover actionable insights to transform your CX strategy: https://gsys.cx/4aS9PJs

🚀 Join our #LinkedInLive with Lauren Forte at GSG - Graphic Solutions Group Inc.! Discover how they transformed a surge in call volume into a game-changing opportunity! 📈 And see how they redefined workforce engagement management through: ✔️ Enhanced agent and customer experience ✔️ Reduced hold times ✔️ Increased revenue Join us to get the full #WEM transformation story 👇

We’re excited to announce a new strategic relationship with TeKnowledge 🤝 This collaboration combines the power of #GenesysCloud with TeKnowledge’s expertise in #AI, cybersecurity, and customer experience services. Together, we’ll help organizations worldwide accelerate their cloud transformation with secure, scalable, and innovative AI-powered solutions. By leveraging our advanced AI capabilities and TeKnowledge’s professional services, enterprises can seamlessly adopt AI-first CX solutions and optimize their business processes for long-term success. Read more about how our go-to-market relationship will reshape the future of customer experience: https://gsys.cx/3QX4dEx

Agent complexity has resulted in many changes in workforce engagement... Did you know that 62% of CX leaders use #AI to boost agent efficiency? Discover more in our latest blog, including insights from Robin Gareiss, CEO and Principal Analyst at Metrigy. https://gsys.cx/3Ct9BvK #WEM

We're bringing the future of AI-powered CX to Orlando for Enterprise Connect 2025 next week and you’re invited to join us for some must-see sessions that will level up your customer and employee experiences! 🙌 📝 Monday, March 17 at 10 am - Can journey analytics drive digital channel success? 📝 Wednesday, March 19 at 8 am - Customer Interface of the Future: How Gen AI Supercharges Conversational AI 📝 Wednesday, March 19 at 9 am - Don’t Let AI Accelerate Agent Burnout Join us for these discussions and don't miss seeing Genesys AI in action at booth 1119! Learn more: https://lnkd.in/eB5_iRMb