A broken online shop
I placed an order and was immediately charged via PayPal, but my order hasn't been dispatched even after a week. Despite the promise during the purchase that the item was in stock and would be delivered within 2 to 5 working days, this has not happened. I placed the order in Germany, where Saturday is considered a working day, and I waited an additional day before deciding to ask for a refund
Here's a summary of my attempts to resolve this:
I sent a message through their website – no response.
I tried calling the number listed on their website: +31 20 630 48 87 – no sound.
I tried calling the finance team number listed on PayPal: +31 20 630 48 88 – no answer, just an answering machine after 5:00 pm CET, stating it was a public holiday in the Netherlands. I wasn't aware of any public holidays this week, which makes it concerning that nobody answers during the day, and the answering machine gives an incorrect message after working hours.
I called another number I found on their website, but it directed me to a different online store in Denmark, which surprised them as well.
I emailed finance(at)my-joolz.com, the contact provided by PayPal, but received no response. Same with info(at)joolz.com
As a result, I've requested a refund through PayPal and placed my order elsewhere due to the lack of response and resolution. I hope this feedback is useful to everyone, to avoid this shop unless they take serious actions
Date of experience: 01 August 2024