🚀 𝗪𝗲 𝗮𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 (𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗿𝗲) 🚀 𝗔𝗕𝗢𝗨𝗧 𝗝𝗢𝗕: • As a Quality Control Analyst, you will be responsible for monitoring and evaluating the quality of calls by listening and reviewing live and recorded calls to ensure adherence to scripts/questionnaire, guidelines, and quality standards. • You will play a crucial role in Providing feedback to agents on their performance, highlighting areas for improvement and recognizing excellence. • The role requires you to work efficiently in a fast-paced, patience and challenging environment by providing regular updates. • This position requires day-to-day interaction with other internal teams of call Centre to understand the requirements and deliver the possible solutions for smooth running of a call Centre. 𝗝𝗢𝗕 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦: • Listening and reviewing live and recorded calls to ensure adherence to scripts/questionnaire, guidelines, and quality standards. • Assess the accuracy and effectiveness of the information provided by call agents. • Provide feedback to agents on their performance, highlighting areas for improvement and recognizing excellence. • Identify patterns and trends in call quality issues and work with team to implement corrective actions. • Implement strategies to enhance the caller experience based on feedback and quality assessments. 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦: • Bachelor's degree in any field with a minimum of 1 year of experience. • An excellent listening and communication skills is must, both verbal and written, in Hindi (mandatory) • Proficiency in MS Excel and Word. 📆 Tenure: Full-Time 💻 Mode: Work From Office 📍 Location: Koregaon Park, Pune To apply, send your CV to career@codemo.in with email subject "Application for QC Analyst". #Hiring #QualityControlAnalyst #WeAreHiring
Codemo Technology Solutions
Technology, Information and Internet
Pune, Maharashtra 1,997 followers
#ConnectingDemocracy
About us
Codemo builds innovative products and solutions for governments, elected representatives, political parties, and political leaders using new-age technologies to improve and streamline their interactions and communication with people. To know more about our products and services, please write us at info@codemo.in #ConnectingDemocracy
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Pune, Maharashtra
- Type
- Privately Held
- Founded
- 2022
Locations
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Primary
Pune, Maharashtra 411001, IN
Employees at Codemo Technology Solutions
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Bhargab Dhar
Ex I-PAC (Indian Political Action Committee)
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Akhil Upadhyay
Creative Lead @ Codemo | Google UX Design Professional | Visual Designer | Film Maker | Photographer | Ghost Writer
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Prajjwal Bijgane
Analyst @Codemo Technology Solutions | IIT ISM MECH 24’ | Data Analytics
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Meenal Jagdale
Co-Founder and Director at Codemo | Ex I-PAC | MBA NMIMS
Updates
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Celebrating the festival of lights with the brightest minds! ✨ This Diwali, our Codemo family gathered for a vibrant office celebration followed by a delightful lunch together. Grateful for the energy, camaraderie, and shared mission that drive us forward every day. Here’s to new beginnings and brighter horizons! 🌟 Happy Diwali to all!🌟 #Diwali2024 #CodemoFamily #FestivalOfLights Subhash Chand Tanan
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𝗠𝗮𝗵𝗮𝗿𝗮𝘀𝗵𝘁𝗿𝗮 𝗔𝘀𝘀𝗲𝗺𝗯𝗹𝘆 𝗘𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝟮𝟬𝟮𝟰 – 𝗘𝗹𝗲𝗰𝘁𝗼𝗿𝘀 𝗮𝘁 𝗮 𝗚𝗹𝗮𝗻𝗰𝗲. A total of 𝟵.𝟲𝟯 𝗰𝗿𝗼𝗿𝗲 𝗲𝗹𝗲𝗰𝘁𝗼𝗿𝘀 are ready to cast their vote in the upcoming elections 🗳️ 𝗣𝗼𝗹𝗹𝗶𝗻𝗴 𝗗𝗮𝘁𝗲: 20th November 2024 🗓️ 𝗖𝗼𝘂𝗻𝘁𝗶𝗻𝗴 𝗗𝗮𝘁𝗲: 23rd November 2024 #MHElections2024 #MaharashtraElection #Election2024 #MaharashtraVotes #Codemo
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🚀 𝗪𝗲'𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴! 𝗝𝗼𝗶𝗻 𝗢𝘂𝗿 𝗧𝗲𝗮𝗺! 🚀 At Codemo, we’re looking for a talented 𝗕𝗮𝗰𝗸𝗲𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 (𝗣𝗛𝗣) to join our dynamic team. If you have experience in PHP frameworks like Laravel, core PHP, and MySQL, we want to hear from you! 🔍 𝗪𝗵𝗮𝘁 𝗪𝗲'𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿: • Experience in core PHP, MySQL, etc. • Expert knowledge in PHP frameworks such as Laravel backend, etc. • Experience dealing with JavaScript, Ajax, jQuery, XML, and other frontend technologies. • Knowledge of object-oriented programming for PHP development. • Create, modify, and customize applications, keeping in mind PHP backend practices. • Maintain the database and coordinate with the frontend development team. • B Tech degree from Tier 1 engineering/tech college. • 1-3 years of work experience required. 📍 𝗢𝗳𝗳𝗶𝗰𝗲 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Koregaon Park, Pune If you’re ready to take the next step in your career, we want to hear from you! 📧 send your CV to 𝗰𝗮𝗿𝗲𝗲𝗿@𝗰𝗼𝗱𝗲𝗺𝗼.𝗶𝗻 #Hiring #Backend #BackendDeveloper #PHP #Opportunity #Pune #TechCareers #Codemo
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Jharkhand Assembly Election 2024 Mark your calendars! The polling schedule for the Jharkhand Assembly Election is here: - Total Seats: 81 - Number of Electors: 2.6 crore - Number of Polling Stations: 29,562 🗓️ Phase I: 13th November 2024 🗓️ Phase II: 20th November 2024 🗓️ Counting Date: 23rd November 2024 #JharkhandElection2024 #PollingSchedule #ElectionUpdates #ConnectingDemocracy #VoteForChange
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Maharashtra Assembly Election 2024 Get ready to vote! The polling schedule for the Maharashtra Assembly Election is here: - Total Seats: 288 - Number of Electors: 9.63 crore - Number of Polling Stations: 1,00,186 🗓️ Polling Date: 20th November 2024 🗓️ Counting Date: 23rd November 2024 Make your vote count and be part of democracy in action! 🗳️ #MaharashtraElection2024 #PollingSchedule #ConnectingDemocracy #ElectionUpdates #Codemo
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✨ Honoring the People's President, Dr. APJ Abdul Kalam ✨ A visionary, a scientist, and a beacon of inspiration for millions. His legacy continues to ignite minds and fuel dreams across India. Every age has a hero, every hero has a story. His story is one of resilience, passion, and boundless innovation. #DrAPJAbdulKalam #MissileMan #Codemo #Inspiration #IndianVisionary #RememberingKalam #PrideOfIndia
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🌟 Wishing everyone a victorious and joyous Dussehra! 🌟 As we celebrate the triumph of good over evil, may the spirit of Lord Rama’s victory inspire us to overcome challenges in our lives with strength, courage, and wisdom. Let this festival fill our hearts with happiness and pave the way for success in all our endeavors. #HappyDussehra #FestiveVibes #Codemo
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🚀 We’re excited to welcome Rupesh Garg to the Codemo family! 🎉 We are thrilled to welcome Rupesh to Codemo as a Data Analyst! He holds a Dual Degree from the Indian Institute of Technology, Kharagpur and brings a wealth of knowledge and fresh perspectives to the team. 🌟 #WelcomeToTheTeam #DataAnalyst #IITKharagpur #Codemo #TeamCodemo #WelcomeAboard
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The 2024 Jammu & Kashmir Assembly Election result are here. JKNC leads with 42 seats, followed by BJP with 29 seats. INC secures 6 seats and JKPDP 3 seats. #JammuKashmir #Election2024 #AssemblyElections #ElectionResults #Codemo